Summary
Overview
Work History
Education
Skills
Biographical Information
Personal Information
Timeline

Michael Uys

Partner Management
Cape Town

Summary

Well-qualified Senior Partner consistently holds management accountable, improves communication and facilitates necessary policy updates. Motivational leader with authoritative and knowledgeable style. Offering 3 years of partner management experience.

Overview

16
16
years of professional experience
2
2
years of post-secondary education

Work History

Driver/electrician

Power Electrical
01.2010
  • Electrical construction, Electrical maintenances

Global Partner Management Senior Partner Associate

NSC Global
01.2020 - Current
  • Account management overseeing all our Partners/Vendors
  • Work on any escalation we receive from our customers with our vendors from our internal teams
  • Our sales team will send a requirement from the customer to be quoted
  • Our job is to reach out to our vendors to provide pricing and to make sure they give us the best rates with the correct SLA as per the requirements of our customers
  • Onboarding new vendors
  • Manage current and new Projects
  • Working with our finance teams to make sure our vendors get the correct PO assigned to them after any work has been done
  • Creating new contracts for each new project we receive from the scope of work.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Paid attention to detail while completing assignments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Prepared and presented reports on status of projects and initiatives.
  • Developed new business opportunities for the firm through effective networking and marketing initiatives.

Technical Analyst

NSC Global
02.2017 - 11.2020
  • Technical support for Cisco, Juniper, WAAS, Riverbed devices also Server support Microsoft, Gold partner, Cisco gold partner
  • Remedy Salesforce
  • ITIL processes
  • Scheduling field engineer for onsite visits to meet the customer SLAs
  • Coordinate hardware replacement
  • Service level agreement (SLA) monitoring
  • Technical troubleshooting of all Cisco, WAAs, Riverbed, Juniper.

"First-Level Support Specialist for Data and Voice

BT Global services
Cape Town
01.2014 - 02.2017
  • Service assurance: ITIL processes, fault and event management, MPLS/WAN troubleshooting, Cisco router management, performance monitoring, QoS management, network and service testing, probe monitoring, network traffic management, customer experience management, SLA monitoring, trouble ticket management, Remedy AR System call logging, help desk support (telephone and TeamViewer), IP networks knowledge (routing, switching, firewalls), system performance monitoring, BT product training for clients, Cisco Call Manager configuration, conference call facilitation, Avaya CCPE support, technical problem analysis, MPLS performance understanding (availability, packet loss, latency, jitter), Microsoft Windows Server knowledge (including Active Directory), SLA understanding, incident management (ticket logging, escalation, trend analysis), proactive communication with customers and suppliers, meeting deadlines, network monitoring system management, problem ticket creation and management, incident lifecycle feedback, internal and external communication updates, outage reason documentation, policy adherence, daily backup tape changes, video conferencing, shift handover compilation, network infrastructure maintenance, Citrix experience.

IT technician/Remote support/Onsite support

Acnode: cc
01.2012 - 12.2012
  • Server maintenances, Pc setups, Call outs, Cloud, email support, cable jobs, Printer problems, Network problems, Hardware Problems

Sales Agent

SKILLS RESOURCE GROUP
01.2011 - 01.2012
  • Tele sales, Debt collecting

Sales consultant

Vodacom
02.2011 - 07.2011
  • Sign new cell phone contracts, Support new Customers, help with queries

Profile cutting/ Operator assistance

Vulcan steel
01.2008 - 01.2008
  • Loading half bed with sheet of metal laser cut part, Out cleaning parts, Stock control, Invoicing

Education

High School Diploma -

Intec College , Western Cape, South Africa
12.2007 - 12.2007

MCITP - MCTS/MCP/N+/A+

Dynamix Learning Solution, Western Cape, South Africa
01.2008 - 12.2009

Skills

Communication Skills: Ability to convey ideas clearly, whether in written or verbal form, and to listen actively to others

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Biographical Information

Chancery Lane, Uitzicht, Cape Town, 7570, 0603736455, uys703@gmail.com

Personal Information


  • Health Status: Excellent
  • Criminal Record: None
  • Date of Birth: 01/22/1988
  • Gender: Male
  • Nationality: South African
  • Driving License: Code 08
  • Marital Status: Single

Timeline

Global Partner Management Senior Partner Associate - NSC Global
01.2020 - Current
Technical Analyst - NSC Global
02.2017 - 11.2020
"First-Level Support Specialist for Data and Voice - BT Global services
01.2014 - 02.2017
IT technician/Remote support/Onsite support - Acnode: cc
01.2012 - 12.2012
Sales consultant - Vodacom
02.2011 - 07.2011
Sales Agent - SKILLS RESOURCE GROUP
01.2011 - 01.2012
Driver/electrician - Power Electrical
01.2010
Dynamix Learning Solution - MCITP, MCTS/MCP/N+/A+
01.2008 - 12.2009
Profile cutting/ Operator assistance - Vulcan steel
01.2008 - 01.2008
Intec College - High School Diploma,
12.2007 - 12.2007

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Michael UysPartner Management