Michael Uys
Partner Management
Cape Town
Summary
Well-qualified Senior Partner consistently holds management accountable, improves communication and facilitates necessary policy updates. Motivational leader with authoritative and knowledgeable style. Offering 3 years of partner management experience.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Driver/electrician
Power Electrical
01.2010
- Electrical construction, Electrical maintenances
Global Partner Management Senior Partner Associate
NSC Global
01.2020 - Current
- Account management overseeing all our Partners/Vendors
- Work on any escalation we receive from our customers with our vendors from our internal teams
- Our sales team will send a requirement from the customer to be quoted
- Our job is to reach out to our vendors to provide pricing and to make sure they give us the best rates with the correct SLA as per the requirements of our customers
- Onboarding new vendors
- Manage current and new Projects
- Working with our finance teams to make sure our vendors get the correct PO assigned to them after any work has been done
- Creating new contracts for each new project we receive from the scope of work.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Prepared and presented reports on status of projects and initiatives.
- Developed new business opportunities for the firm through effective networking and marketing initiatives.
Technical Analyst
NSC Global
02.2017 - 11.2020
- Technical support for Cisco, Juniper, WAAS, Riverbed devices also Server support Microsoft, Gold partner, Cisco gold partner
- Remedy Salesforce
- ITIL processes
- Scheduling field engineer for onsite visits to meet the customer SLAs
- Coordinate hardware replacement
- Service level agreement (SLA) monitoring
- Technical troubleshooting of all Cisco, WAAs, Riverbed, Juniper.
"First-Level Support Specialist for Data and Voice
BT Global services
Cape Town
01.2014 - 02.2017
- Service assurance: ITIL processes, fault and event management, MPLS/WAN troubleshooting, Cisco router management, performance monitoring, QoS management, network and service testing, probe monitoring, network traffic management, customer experience management, SLA monitoring, trouble ticket management, Remedy AR System call logging, help desk support (telephone and TeamViewer), IP networks knowledge (routing, switching, firewalls), system performance monitoring, BT product training for clients, Cisco Call Manager configuration, conference call facilitation, Avaya CCPE support, technical problem analysis, MPLS performance understanding (availability, packet loss, latency, jitter), Microsoft Windows Server knowledge (including Active Directory), SLA understanding, incident management (ticket logging, escalation, trend analysis), proactive communication with customers and suppliers, meeting deadlines, network monitoring system management, problem ticket creation and management, incident lifecycle feedback, internal and external communication updates, outage reason documentation, policy adherence, daily backup tape changes, video conferencing, shift handover compilation, network infrastructure maintenance, Citrix experience.
IT technician/Remote support/Onsite support
Acnode: cc
01.2012 - 12.2012
- Server maintenances, Pc setups, Call outs, Cloud, email support, cable jobs, Printer problems, Network problems, Hardware Problems
Sales Agent
SKILLS RESOURCE GROUP
01.2011 - 01.2012
- Tele sales, Debt collecting
Sales consultant
Vodacom
02.2011 - 07.2011
- Sign new cell phone contracts, Support new Customers, help with queries
Profile cutting/ Operator assistance
Vulcan steel
01.2008 - 01.2008
- Loading half bed with sheet of metal laser cut part, Out cleaning parts, Stock control, Invoicing
Education
High School Diploma -
12.2007 - 12.2007
MCITP - MCTS/MCP/N+/A+
01.2008 - 12.2009
Skills
Communication Skills: Ability to convey ideas clearly, whether in written or verbal form, and to listen actively to others
Teamwork/Collaboration: Demonstrated capability to work effectively in a team environment, fostering cooperation and contributing to shared goals
Leadership: Experience leading projects, teams, or initiatives, showcasing your ability to motivate and guide others towards success
Problem-Solving: Aptitude for analyzing complex issues, identifying solutions, and implementing effective strategies to address challenges
Adaptability/Flexibility: Capacity to adjust to changing circumstances, learn new skills quickly, and thrive in dynamic environments
Time Management/Organizational Skills: Proficiency in prioritizing tasks, managing schedules, and meeting deadlines efficiently
Technical Skills: Specific competencies relevant to the job, such as programming languages, software proficiency, or industry-specific tools
Biographical Information
Chancery Lane, Uitzicht, Cape Town, 7570, 0603736455, uys703@gmail.com
Personal Information
- Health Status: Excellent
- Criminal Record: None
- Date of Birth: 01/22/1988
- Gender: Male
- Nationality: South African
- Driving License: Code 08
- Marital Status: Single
Timeline
Global Partner Management Senior Partner Associate - NSC Global
01.2020 - Current
Technical Analyst - NSC Global
02.2017 - 11.2020
"First-Level Support Specialist for Data and Voice - BT Global services
01.2014 - 02.2017
IT technician/Remote support/Onsite support - Acnode: cc
01.2012 - 12.2012
Sales consultant - Vodacom
02.2011 - 07.2011
Sales Agent - SKILLS RESOURCE GROUP
01.2011 - 01.2012
Driver/electrician - Power Electrical
01.2010
Dynamix Learning Solution - MCITP, MCTS/MCP/N+/A+
01.2008 - 12.2009
Profile cutting/ Operator assistance - Vulcan steel
01.2008 - 01.2008
Intec College - High School Diploma,
12.2007 - 12.2007