Michael Smith

• Kept server areas clean and stocked to increase efficiency while working tables.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Ensured food safety compliance by adhering to proper handling procedures when serving dishes.

• Optimized inventory control processes, minimizing stock discrepancies and maximizing cost savings.
• Checking the floor layout before opening to ensure the Adega Standards were met.
• Managed customer bookings and inquiries for upcoming events.
• Resolved customer complaints and rectified any issues to ensure our high standards were maintained and customer satisfaction was restored.
• Managed inventory by receiving and maintaining stock levels efficiently

1st October 2018 – 30th November 2018

Responsibilities as General Manager I:

• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Oversaw the training of new managers
• Optimized inventory control processes, minimizing stock discrepancies and maximizing cost savings.
• Inspected the floor layout before opening to ensure cleanliness and proper table settings according to Adega standards.
• Managed customer bookings and inquiries for upcoming events.
• Resolved customer complaints and rectified any issues to ensure our high standards were maintained and customer satisfaction was restored.
• Managed inventory by receiving and maintaining stock levels efficiently

• Kept server areas clean and stocked to increase efficiency while working tables.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Received comprehensive training in bar operations, as waiters are expected to pour their own drinks due to the absence of dedicated bartenders.
• Efficiently managed time to ensure prompt service
• Collaborated with team members to maximize customer satisfaction
  

• Welcomed new customers, discussed specials, and took drink orders to initiate a positive dining experience.
• Provided exceptional service by anticipating guest needs, enhancing their overall dining satisfaction.
• Increased restaurant efficiency by effectively managing and delegating tasks to the wait staff.
• Trained staff on POS system operations and consistently upheld high service standards.
• Maintained cleanliness and stocked server areas to optimize table service efficiency.
• Managed high customer volumes during peak hours, ensuring prompt and efficient service.
• Conducted timely table check-ins to assess food and beverage needs and maintain customer satisfaction.
• Ensured food safety compliance through meticulous handling procedures while serving dishes.
• Shared in-depth menu knowledge to guide customer choices based on taste preferences and interests.
• Demonstrated composure in handling challenging customers and demanding shifts.
• Received comprehensive bar operations training, enabling proficiency in drink preparation due to the absence of dedicated bartenders.
• Efficiently managed time to maintain prompt service delivery.
• Collaborated closely with team members to maximize overall customer satisfaction.

• Managed day-to-day operations, including stock management, working on GAAP POS, and managing costs.
• Trained waiters in customer interaction and sales promotion
• Created specials and events to attract customers
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.
• Developed and maintained relationships with customers and suppliers through account development.

• Assisted in building, renovating, and constructing Nessie's Café
• Provided critical feedback on POS systems, staff requirements, and kitchen equipment
• Trained new staff for both front and back of house
• Assisted with recipe development, meal prep, and cooking
• Managed general procedures for daily operations

• Kept server areas clean and stocked to increase efficiency while working tables.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Received comprehensive training in bar operations, as waiters are expected to pour their own drinks due to the absence of dedicated bartenders.
• Efficiently managed time to ensure prompt service
• Collaborated with team members to maximize customer satisfaction

• Kept server areas clean and stocked to increase efficiency while working tables.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
• Complied with all company policies regarding uniform standards, punctuality, and professionalism.
• Upsold appetizers, drinks and desserts to increase restaurant profits.
• Informed customers about daily and seasonal specials.
• Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
• Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
• Answered customers' questions, recommended items, and recorded order information.