MICHAEL SETHOLE
IT SUPPORT SPECIALIST
Riviera Pretoria
Summary
I'm an IT Support Specialist. Offering over 6 years of technical support experience with a focus on Windows and Mac OS, which includes hardware, software installation and mobile device management. Managed large-scale inventory and contributed to major IT projects and improving operational efficiency.
A professional with strong background in technical support, troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Overview
10
10
years of professional experience
1
1
Certification
6
6
Languages
Work History
IT SUPPORT SPECIALIST
R&R Quantity Surveyors & Project Managers
01.2025 - Current
- Laptop, desktop and printer, onsite and remote support for users based in the office and those in different project sites.
- Designed and implemented asset tags and asset registry for company’s asset for control and identification.
- Installation and management of companies’ Wireless network and boardroom AV system.
- Image and configure laptops and desktops for upgrades for new and existing users, aligning with company’s tech enhancement plans, which has assisted in reducing downtime and improved efficiency.
- Assist in software control and management of asset register.
- Participated actively in IT meetings, with contributing to strategy and process improvement.
- Created user accounts and assigned permissions.
- Helped streamline repair processes and update procedures for support action consistency.
- Assisted in development of system security protocols.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
IT SUPPORT SPECIALIST
Introstat PTY LTD
09.2021 - 12.2024
- Desktop support at University of Pretoria.
- Imaged and configured 500+ laptops and desktops for upgrades, aligning with company’s tech enhancement plans, This has assisted in reducing downtime and improved efficiency.
- Assisted in software installations company-wide, improving system performance and user experience.
- Participated actively in IT meetings, contributing to team strategy and process improvement and played a key role in the user training initiative for the university’s SLA tracking system and providing new business leads to account managers.
- Offered assistance in implementing and developing training programs.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
SENIOR SALES EXECUTIVE (FREELANCER)
My Building Plans South Africa
01.2019 - 08.2021
- Secured new clients by leveraging strategic social media campaigns, driving a 60% increase in leads.
- Do project management by ensuring that architects do and complete projects on time.
- Submit building plans to different municipalities and attend to client’s questions and queries.
- Attending briefings with clients in the office and onsite.
IT Support Engineer
IT Contact Africa
10.2016 - 08.2018
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
HARDWARE SALES SPECIALIST
Incredible Connection Menlyn Mall
12.2015 - 09.2016
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided first-rate service to all customers and potential customers.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Developed custom proposals for high-value prospects, successfully closing major deals.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Expanded customer base with targeted prospecting and lead generation efforts.
Education
Matric -
Oosrand Secondary School
12-2008
Skills
Commercial awareness
Complex problem solver
Team player
Excellent interpersonal skills
Innovative
Certification
COMPTIA A+, N+ & ITIL FOUNDATION
DRIVING LICENSE
Driving license category: CODE C1 & PrDP
Timeline
IT SUPPORT SPECIALIST
R&R Quantity Surveyors & Project Managers
01.2025 - Current
IT SUPPORT SPECIALIST
Introstat PTY LTD
09.2021 - 12.2024
SENIOR SALES EXECUTIVE (FREELANCER)
My Building Plans South Africa
01.2019 - 08.2021
IT Support Engineer
IT Contact Africa
10.2016 - 08.2018
HARDWARE SALES SPECIALIST
Incredible Connection Menlyn Mall
12.2015 - 09.2016
Matric -
Oosrand Secondary School