Michael Nunes
Export Development Advisor
Johannesburg
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Management] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Export Development Advisor
Pferd-South Africa PTY LTD
Johannesburg
02.2013 - Current
- Organized and detail-oriented with a strong work ethic.
- Provided professional services and support in a dynamic work environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
Customer Service Liaison
Remote Asset Managements
Johannesburg
03.2005 - 01.2013
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
- Developed and updated databases to handle customer data.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted available products and services to customers during service, account management, and order calls.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Sales Consultant
WIT DEEP SAND & STONE
Johannesburg
01.2003 - 02.2005
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features and market data.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Maximized customer retention by resolving issues quickly.
- Checked client organization and agreements with company priorities through automating content management systems.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Responded to telephone and in-person requests for information.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Sales Representative
Pernod Ricard South Africa
Johannesburg
09.2001 - 02.2005
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Used customer insights to develop innovative sales strategies to increase sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented sales strategies to increase profits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Contributed to event marketing, sales and brand promotion.
- Quoted prices, credit terms and other bid specifications.
- Kept detailed records of daily activities through online customer database.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Informed customers of promotions to increase sales productivity and volume.
- Developed, maintained and utilized diverse client base.
Education
No Degree - Auto Mechanical
Bishop Bavin School
Johannesburg (Bedfordview) 04.2001 -
No Degree - Auto Mechanical
Germiston Technical College
Johannesburg (Germiston) 04.2001 -
Skills
Expansion development
Professional development training
Promotional material development
Product development and expansion
Motorcycles
My motorcycle has been names to Cherry. Cherry is a Honda CBR 1000 RR
I enjoy riding my motorcycles as well as servicing the engine in order to keep Cherry in great condition.
Cherry theme colours are Red, Whit, Black and Blue
Cherry has a 996cc 4 cylinder engine and with a TWIN CAM 16 valve head
My bike has a signal twin exhaust pipe with a lambdas seances.
The front tyre has just been replaced in order to handle the street better.
Cherry can do 0 - 100 Km/h in 3.6 seconds.
Cherry has twin K&N filters to filter air.
Cherry has new x-ring chain.
Cherry is the build replica of the racing Honda Repsol GP Bike.
Timeline
Export Development Advisor
Pferd-South Africa PTY LTD
02.2013 - Current
Customer Service Liaison
Remote Asset Managements
03.2005 - 01.2013
Sales Consultant
WIT DEEP SAND & STONE
01.2003 - 02.2005
Sales Representative
Pernod Ricard South Africa
09.2001 - 02.2005
No Degree - Auto Mechanical
Bishop Bavin School
04.2001 -
No Degree - Auto Mechanical
Germiston Technical College
04.2001 -