Mike Nkwe
Restaurant manger
johannesburg,GAUTENG
Summary
Highly confident, loyal, dedicated and hard-working. Previous managers recognize my strengths in being highly organized, efficient and capable of managing responsibility. I have a strong work ethic and enjoy roles that require responsibility for me to work by myself as well as part of a team. Committed and hardworking in Restaurant and Banqueting with 15 years of experience directing food and beverage service. Well-rounded leader with talent for supervising employees and leadership. Swift problem solver with quick and effective solutions to wide array of issues. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in Restaurants and Banqueting management.
Overview
17
17
years of professional experience
Work History
Restaurant Manager
Fat Olive and Stornaway Lodge
Johannesburg
01.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Reconciled cash and credit card transactions to maintain accurate records.
Banqueting Manager
Morrells Boutique Hotel
Johannesburg
10.2022 - 01.2024
- F&B Stock ordering, Managing staff, Events and function manager, Hotel cash ups, Stock control . managed over 15 staff members and and over 30 customer calls a day
- Directed and managed banquet functions for 10-person event.
- Maintained high-quality standards by conducting regular inspections of food preparation areas and event spaces.
- Enhanced guest satisfaction by overseeing . planning and execution of various banqueting events.
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
- Managed banquet team, providing training and guidance to enhance their skillsets and performance levels.
- Supervised and mentored kitchen and serving staff.
- Liaised with venue management to monitor logistics and timelines.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Restaurant Manager
Bothongo Rhino & Lion nature reserve
Johannesburg
10.2020 - 09.2022
- Welcoming guests and ensuring their satisfaction, Managing waiters and front of house staff, Liaising with chefs and kitchen staff, Restaurant stock takes, Managing events and private functions, Opening and closing of restaurant, Staff cash up
Assistant Banqueting Operations Manager
Oakfield farm– Wedding and Cconference venue
Johannesburg
04.2013 - 03.2020
- Pre and final meetings with clients, Office assistant whenever needed, Manage functions from start to finish, Monitor the clients’ beverage accounts, Liaise with the MC throughout functions, Manage all waiter and venue staff, Conduct venue tours for prospective clients
- Developed and implemented strategies to maximize customer satisfaction
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Reported issues to higher management with great detail
Pub manager
Turbulence Pub & Grill
11.2011 - 03.2013
- Manage the pub and staff, Open and close the pub, Complete food and beverage paperwork, Order food and beverage stock
Front of House Manager
Teak Place – Restaurant and B&B venue
10.2007 - 08.2011
- Welcoming guests and ensuring their satisfaction, Managing waiters and front of house staff, Liaising with chefs and kitchen staff, Taking restaurant book, Managing events and private functions, Opening and closing of restaurant, Staff cash up
Education
High School Diploma -
Matla Combined School
South Africa 12.2006 - 12.2006
High School Diploma -
International Hotel School
South Africa 03.2016 - 03.2016
Skills
Customer Service
Personalinterestsandhobbies
Spending time at home with my family. Training youth in my community for hospitality industry, taking pride in my appearance and keeping fit and reading
Contactnumbers
- 072 7025 222
- 078 652 6922
Personal Information
- ID Number: 8506205389081
- Age: 39 years
- Gender: Male
- Marital Status: married
Health
Good
Driverlicense
Code 10
References
- Jaendre campher, General Manager, 078 322 8604, Morrells Boutique Hotel
- Johann Lambrecht, Human Resource (HR), 082 7261993/ 011 957 0169, Bothongo Rhino and Lion Nature reserve
- Jeroen van de Meer, Oporations mananger, 076 017 7079, Oakfield farm
- Mike Jordan / John Mark, Co-owners, Turbulence Pub & Grill, 072 8658 572 / 082 494 1961
- David Mitchell, Owner, Teak Place, 082 6525 086
Timeline
Restaurant Manager
Fat Olive and Stornaway Lodge
01.2024 - Current
Banqueting Manager
Morrells Boutique Hotel
10.2022 - 01.2024
Restaurant Manager
Bothongo Rhino & Lion nature reserve
10.2020 - 09.2022
High School Diploma -
International Hotel School
03.2016 - 03.2016
Assistant Banqueting Operations Manager
Oakfield farm– Wedding and Cconference venue
04.2013 - 03.2020
Pub manager
Turbulence Pub & Grill
11.2011 - 03.2013
Front of House Manager
Teak Place – Restaurant and B&B venue
10.2007 - 08.2011
High School Diploma -
Matla Combined School
12.2006 - 12.2006
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