Michael Ndlovu

• Leading the implementation of Agile delivery frameworks to support cross-functional teams across retail systems initiatives.
• · Managing vendors and internal delivery squads across multiple workstreams.
• Supporting the evaluation and onboarding of technology partners through structured vendor analysis and procurement processes.
• Providing oversight on timelines, team maturity, and delivery standards in a high-volume retail environment.

• I managed a squad of 26 resource (Remotely). I work across two Portfolios HCM Migration and Operate Demand portfolio.
• We have successfully migrated over 33 Countries onto HCM Oracle cloud. Giving them access to the following modules: Core HR, Absence, Talent, and Performance Modules as a start.
• Embedded Agile practices within delivery teams and drove continuous improvement through coaching and performance optimization.
• Managed scope, sprint velocity, financials, and resourcing across international teams using Octane (DevOps).
• Reported to executive leadership and participated in steering committees to drive programme goals and resolve blockers.

• Led a major Salesforce implementation across 11 business streams, coordinating a delivery team of 40+ people. This was ABSA’s largest enterprise programme, replacing five legacy systems with a unified Salesforce platform.
• Defined and maintained the product roadmap, aligning delivery priorities with business strategy and technical capacity.
• Acted as the primary interface between delivery teams and business heads, ensuring visibility and engagement throughout the transformation.
• Managed the product backlog and supported backlog refinement in partnership with Product Owners and Business Analysts.
• Provided ongoing leadership to cross-functional teams including UX/UI designers, developers, systems analysts, and process engineers.
• Facilitated agile ceremonies, retrospectives, and coaching sessions to improve team maturity and delivery cadence.
• Participated in all release cycles, including post-production validation and stabilization efforts.
• Championed core Agile values and guided teams in scaling delivery across multiple workstreams.

• Led the successful delivery of a new Inventory Management System, covering key operational modules including inbound/outbound stock (physical and non-physical), customised workflows, and correction handling.
• Oversaw the full delivery lifecycle from project scoping and roadmap definition through implementation and go-live, ensuring alignment to Bidvest’s operational strategy.
• Coordinated efforts across development, QA, business, and infrastructure teams to ensure system readiness and business continuity.
• Embedded Agile practices across delivery teams, improving transparency, team performance, and sprint cadence.
• Facilitated sprint planning, daily standup, retrospectives, and release readiness activities, while tracking delivery milestones and backlog health.
• Reported progress to programme sponsors, managed risk, and supported change readiness across operational teams.

• Served as Scrum Master and Agile Coach for feature teams within Standard Bank’s SAFe delivery environment, supporting enterprise-grade digital product development.
• Facilitated PI Planning, sprint planning, grooming, retrospectives, and team demos; aligned teams to delivery milestones and velocity goals.
• Supported MVP scoping and feature refinement in collaboration with Product Owners, BAs, and developers.
• Managed and reported on sprint deliverables using Jira, ensuring transparency on progress, risk, and backlog health.
• Coordinated with RTEs to align development activities with UAT and release planning.
• Promoted agile values across the team and actively coached members on Scrum roles, ceremonies, and continuous delivery practices.
• Led daily standup and created a culture of accountability and collaboration, helping teams define "Definition of Ready" and "Definition of Done."
• Actively removed blockers and drove resolution of technical and cross-functional delivery issues.
• Contributed to team capability uplift by identifying coaching opportunities and encouraging shared ownership.

• ·Delivered multiple end-to-end Robotic Process Automation (RPA) solutions using Blue Prism, from business analysis through design, development, UAT, and production deployment.
• Led client engagements to identify high-value automation opportunities, re-engineer processes, and define technical and functional specifications.
• Facilitated workshops with business stakeholders and SMEs to shape future-state process flows and support change readiness.
• Oversaw solution design and architecture in line with CoE standards, managing trade-offs between performance and usability.
• Collaborated with developers, architects, and analysts to implement stable and scalable automation solutions.
• Established non-functional requirements and managed stakeholder expectations throughout delivery.
• Conducted quality assurance reviews and handed over production-ready solutions with comprehensive support documentation.
• Trained client teams to manage and maintain their RPA libraries post-implementation.
• Advocated best practices in RPA delivery, project governance, and agile methodology across client accounts.

• Led BI testing efforts on a major data migration project in an Agile delivery environment.
• Validated database procedures and data loads using T-SQL, SQL Profiler, and performance testing tools.
• Conducted test data preparation and data mining to ensure accuracy across migrated datasets.
• Analyzed XML logs and web services payloads to identify integration issues and performance bottlenecks.
• Created detailed test plans and executed test cases; tracked and resolved issues using Jira.
• Presented test strategies and progress updates to stakeholders during sprint reviews and quality gates
• Payments to CDI beneficiary
• Electronic Bill Presentment and Payments
• Processing of foreign payments and ensuring traceability via SWIFT code
• Elicit requirements using interviews or facilitation sessions as required, communicating effectively the objective and outcomes to be delivered with relevant stakeholders
• Identifies the needs from multiple stakeholders
• Documents analytical insights gained from requirements elicitation sessions as well as

• Clients: PSG, Woolworths Financial Services
• Led QA and test planning for multi-platform financial services apps (Android, iOS, BlackBerry, Windows Phone, kiosk, and mobi sites).
• Delivered testing across Agile and Waterfall projects, supporting store card and credit product platforms.
• Conducted manual, integration, API (SOAP UI), and system testing; authored and maintained test scripts.
• Performed test automation using Worksoft Certify and mobile validation through Experian Testing.
• Managed defects in Quality Centre, signed off SIT phases, and coordinated production handover.
• · Collaborated with stakeholders in JAD sessions, aligning testing with business priorities and scope.
• Analyzed BRS, BRD, and AIS documentation to guide planning, coverage, and data warehouse testing.

• ERP Implementation
• Analysed past, present and future business environment
• Analysed business processes to determine problems, risks and opportunities forimprovement.
• Identified new business requirements or system enhancements through workshops and interviews with key business users and stakeholders Managed/conducted JAD sessions with stakeholders to understand the business needs (GAP Analysis) and proposed possible solutions
• Designed new business processes
• Collaborated with managers and relevant users on feasibility studies and establishing business and systems requirements
• Designed reports using Qlikview T-SQL, Advance Excel (Pivot Tables and Macros)
• Performed ETL process using SQL Server’s SSIS by extracting data from various ERP systems (MS Navision, Oracle, flat file, Master data). Automated Master data Extraction from Oracle. Flat files are uploaded manually from ERP source systems and customised for reporting in SSRS, Qlickview and Excel.
• Designed, developed and maintained business intelligence architecture Provided high- level and detailed reporting to facilitate fact-based decisions
• Created strategic dashboards for product analysis White box testing.

• Provided maintenance support to several clients including Brandhouse, KWV & Unilever
• Performed daily system checks (Jobs, Process Chains, Short dumps, Comparison Reconciliation of transaction data (CCR)), ensuring consistency across the core interface (CIF)
• Performed troubleshooting and error resolution of failed process chains Extracted and modelled data and for reporting
• Created DSO, infoCube and transformations
• Developed reports in Bex. Reported directly to Directors
• Designed BI architecture and training manuals for entry level and senior level users in SAP BI and Query design
• Helped deliver change requests and developments to clients Extracted data from R/3 to APO and modelled data for reporting Performed SAP supply chain planning implementations for full-scale implementation projects within diverse businesses.
• Led supply chain solution fit, change management, role mapping, training, testing, master data build and data conversion, cutover, go-live, hyper-care, and extended support.
• Led supply chain sustainment efforts (technical troubleshooting and process improvement for all SAP Business units.
• Advised technical support teams and improved their understanding of business process and sense of urgency, improved end user communications, increased end user satisfaction.
• Improved APO Demand Planning process activity design, providing greater functionality and ease of use for planners.
• Re-designed BI reports to allow for enhanced data analysis and actionable alignment with planning tools.
• Increased awareness, influenced leadership, and drove changes to critical cross-functional SAP master data build processes which greatly improved APO-DP functionality for end users.

Provided technical leadership and support for Pick n Pay’s PoS and Back Office systems across corporate and franchise stores in South Africa, Namibia, Zambia, and Botswana.

• Supported end-to-end operations of PoS and store systems, ensuring successful daily trading and system stability.
• Resolved complex issues with scanners, tills, databases, pricing, and printing—minimising downtime and ensuring trade continuity.
• Managed daily "End of Day" processes, confirming financial and stock data flowed correctly between systems and SAP back-end.
• Delivered user support and training on Back Office Systems (BOS), AS@R, and core PoS software.
• Conducted system, integration, and functional testing across PoS platforms during updates and store rollouts.
• Participated in SAP XI/PI and BI reporting integration—ensuring accurate HOCIDC data feeds and financial reporting consistency.
• Provided standby support to all stores across regions, acting as escalation point for unresolved incidents during off-hours.
• Played a key role in store readiness and system recovery activities, including server reloads and SQL 2005 database restorations.