MICHAEL MCGEE
New Business Account Manager
Cape Town
Summary
Driven Team Leader with 2+ years of experience in E-Commerce and Sales industry, successfully executing results in Revenue, Customer Satisfaction, Overall Team Performance and Individual Growth. Trusted employee who builds, strengthens, and retains key internal and external partnerships.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Director
Darts180
Cape Town
08.2024 - Current
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
New Business Account Manager
Oxbow SA
03.2024 - 08.2024
- Excellent communication skills, both verbal and written.
- Increased aftermarket sales by developing and implementing strategic sales plans.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
Internal Sales and Marketing
Blouberg Gold Exchange
11.2023 - 02.2024
- Established lasting customer relationships using active listening and problem-solving skills.
- Created engaging social media content that resulted in an increase in followers and online engagement.
- Developed strong product knowledge, enabling effective communication of features and benefits to potential customers.
- Maintained confidentiality of customer and business information to prevent data breaches.
Team Leader/Campaign Manager
Ignition Group
05.2023 - 11.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Responsible Gambling Specialist
Digital Outsource Services
01.2022 - 12.2022
- Serve as primary point of contact, addressing inquiries and resolving concerns.
Customer Service Team Leader
Digital Outsource Services
11.2019 - 12.2021
- Provide leadership for department of staff members, with the goal of achieving and maintaining a high level of service.
Customer Service Agent
Digital Outsource Services
02.2019 - 11.2019
- Was the primary point of contact for customers, resolving their problems by listening to them and identifying solutions.
Customer Service Agent
Digital Outsource Services
10.2016 - 06.2018
- Provided customer support to business customers via the telephone and/or Internet (e.g).
Sales Manager
Infinity Dress
02.2016 - 08.2016
- Increased revenue through implementing new sales strategies and leveraging existing customer relationships to expand business.
Sales Consultant
Toshiba Business Systems
7 2014 - 2 2016
- Engaged and interacted with daily customers, delivering a highly satisfying customer experience, and increasing sales.
Education
Certificate -
Exercise Teachers Academy
01.2011 - 04.2012
Matric - undefined
Table View High School
01.2006 - 05.2010
Skills
Leadership
Problem solving
Delegating tasks
Presentation
Project management
Time management
Coaching
Computer Skills
Friendly, Positive Attitude
Multitasking
Languages
Enlgish
Afrikaans
References
- Melissa Dove, melissa.dove@digioutsouce.com, Digital Outsource Services, 0764665848
- Astrid Mehl, astrid.mehl@digioutsource.com, Digital Outsource Services, 0725865444
- Vicky Schoeman, info@bloubergexchange.co.za, Blouberg Gold Exchange, 0215562023
Timeline
Director
Darts180
08.2024 - Current
New Business Account Manager
Oxbow SA
03.2024 - 08.2024
Internal Sales and Marketing
Blouberg Gold Exchange
11.2023 - 02.2024
Team Leader/Campaign Manager
Ignition Group
05.2023 - 11.2023
Responsible Gambling Specialist
Digital Outsource Services
01.2022 - 12.2022
Customer Service Team Leader
Digital Outsource Services
11.2019 - 12.2021
Customer Service Agent
Digital Outsource Services
02.2019 - 11.2019
Customer Service Agent
Digital Outsource Services
10.2016 - 06.2018
Sales Manager
Infinity Dress
02.2016 - 08.2016
Certificate -
Exercise Teachers Academy
01.2011 - 04.2012
Matric - undefined
Table View High School
01.2006 - 05.2010
Sales Consultant
Toshiba Business Systems
7 2014 - 2 2016
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