Michael Manaswe
Branch Manager
Pretoria,GP
Summary
Dynamic Branch Manager with a proven track record at Pepkor Lifestyle, excelling in customer service and team development. Enhanced operational efficiency through strategic inventory management and staff training, resulting in improved client satisfaction. Skilled in relationship building and performance reviews, driving business growth and fostering a culture of excellence.
Overview
15
15
years of professional experience
Work History
Branch Manager
Pepkor Lifestyle
01.2025 - Current
- Oversaw daily branch operations, ensuring efficient workflow and adherence to organizational policies.
- Managed team performance, providing feedback and coaching to enhance staff effectiveness.
- Implemented inventory management practices, optimizing stock levels and reducing discrepancies.
- Developed customer service strategies, improving client satisfaction and loyalty.
- Analyzed sales data to identify trends, informing inventory purchasing decisions.
- Conducted staff training sessions, enhancing team skills and product knowledge.
- Maintained compliance with health and safety regulations, fostering a safe work environment.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Branch Manager
Hifi Corp
03.2020 - 10.2023
- Supervised daily branch operations to ensure efficient service delivery.
- Trained and mentored staff on customer service best practices.
- Implemented inventory management systems to optimize stock levels.
- Developed and maintained positive relationships with customers and stakeholders.
- Analyzed sales data to identify trends and improve performance.
- Coordinated branch merchandising and promotional displays to enhance customer engagement.
- Ensured compliance with company policies and procedures across all operations.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
Operations Manager
Edcon Group
04.2015 - 10.2017
- Streamlined operational workflows to enhance efficiency and productivity across multiple departments.
- Led cross-functional teams in implementing process improvements and best practices.
- Developed and monitored key performance indicators to track operational effectiveness.
- Managed inventory control systems to optimize stock levels and reduce costs.
- Trained and mentored staff to ensure adherence to safety and operational standards.
- Coordinated logistics and distribution strategies to improve service delivery.
- Analyzed operational data to identify trends and recommend strategic adjustments.
- Fostered a culture of continuous improvement through regular team feedback sessions.
Cloyhing and Home Manager
Woolworths
02.2011 - 07.2015
- Coordinated daily operations to ensure efficient household management and service delivery.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Implemented safety protocols to enhance compliance and protect household members.
- Trained and mentored staff to improve service quality and operational efficiency.
- Managed budgets effectively to optimize household expenditures and resource allocation.
- Evaluated service performance and identified areas for improvement to enhance satisfaction.
- Streamlined communication processes to enhance collaboration among team members.
- Developed and maintained schedules to ensure seamless household routines.
Education
W& R Seta
High School Diploma -
Mamelodi Technivcal High
Pretoria,Mamelodi 04.2001 -
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Employee development
Performance reviews
Customer relationships
Staff management
Business development
Decision-making
Team supervision
Sales management
Operations management
Cash handling expertise
Staff training
Timeline
Branch Manager
Pepkor Lifestyle
01.2025 - Current
Branch Manager
Hifi Corp
03.2020 - 10.2023
Operations Manager
Edcon Group
04.2015 - 10.2017
Cloyhing and Home Manager
Woolworths
02.2011 - 07.2015
High School Diploma -
Mamelodi Technivcal High
04.2001 -
W& R Seta