Michael Jerome

Founder and visionary behind Letters of Us, a purpose-driven digital platform designed to help individuals around the world process and express emotional experiences through reflective letter writing. Built and led a multi-disciplinary team to design, develop, and scale a global online community committed to emotional safety, mental health literacy, and trauma-informed support.

Key Responsibilities:

• Led the end-to-end development of the platform, from conceptual design to global soft launch
• Collaborated with mental health professionals, developers, and designers to create a user experience rooted in empathy and privacy
• Developed role-specific onboarding systems for licensed therapists, student interns, support guides, and general users
• Built partnerships with universities and counseling programs to offer verified internship experiences with post-study certification
• Designed content architecture, policy frameworks, and emotional safety protocols
• Represented the platform in strategic outreach, academic alignment, and visa documentation

Key Outcomes:

• Created a globally accessible emotional wellness platform tailored for both anonymous storytelling and verified community care
• Established a functional structure for academic integration, allowing psychology and counseling students to log virtual, non-clinical hours
• Led all communication, platform messaging, and founder-facing media as the platform’s public voice

• Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
• Designed and implemented networks in collaboration with project engineers.
• Communicated with vendors to resolve network outages and periods of reduced performance.
• Enhanced network security with regular software updates and patches.

• Increased sales by offering advice on purchases and promoting additional products.
• Upheld high standards of customer service by promoting and upselling new products and services.
• Developed strong client relationships through consistent communication and exceptional customer service.
• Promoted and up-sold products and services to meet needs of customers.

• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.