Michael Francis
IT Manager
Cape Town
Summary
Experienced IT Manager with a strong background in technology deployment, infrastructure management, and team leadership. With 2 years of IT leadership experience, I excel in overseeing hardware, software, and networking systems, ensuring seamless operations. I collaborate closely with executives and management to identify and implement strategic technology solutions.
Proven leader in customer service and technical support, dedicated to delivering tailored solutions that drive satisfaction and efficiency. I specialize in directing complex system operations, maintenance, and security services.
Innovative problem-solver, skilled in developing creative business solutions and leveraging diverse methodologies. I am highly proficient in technology needs assessments, proposal development, and staff training, consistently driving success in leading organizations.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
IT Manager
Zwaanswyk Academy (Primary)
10.2023 - Current
- Server Maintenance: Proactively ensure smooth operation of school's servers by performing regular maintenance tasks, updates, and troubleshooting issues to minimize downtime.
- Security Measures: Assist in implementing security measures to safeguard the school's IT assets, including data - backups, antivirus solutions, and access controls.
- Vendor Coordination: Collaborate with IT vendors and suppliers to procure necessary hardware and software, negotiate contracts, and ensure cost-effective solutions.
- Website Development: Actively update, maintain and upload media on School Website.
- Network Connectivity: Configure and manage network switches to ensure reliable and high-speed network connectivity for both students and staff.
IT Technician
Zwaanswyk High School
6 2023 - 9 2023
The main work:
- Server Maintenance: Proactively ensure the smooth operation of the school's servers by performing regular maintenance tasks, updates, and troubleshooting issues to minimize downtime.
- Technology Evaluation: Stay updated with emerging technologies and recommend hardware and software upgrades or replacements to enhance the school's IT infrastructure.
Customer Service Representative
Teleperformance
01.2023 - 05.2023
- The main role of a Customer Service Representative (CSR) is to provide assistance, support, and information to customers or clients of a company.
Data Capturer
Quay 1 International Realty
9 2022 - 12.2022
- Data Capturer at the real estate agency, The primary role was to ensure accurate and efficient data entry and management of property and client information.
Education
NQF5: Systems Support - Information Technology
False Bay College
Western Cape, Cape Town 04.2021 - 05.2022
High School Diploma -
Norman Henshilwood High School
Western Cape, Cape Town 04.2016 - 05.2020
Skills
Technical Expertise: Infrastructure Management, Network Administration, Systems Integration, Cybersecurity, Hardware and Software Support Cloud Computing (eg, AWS, Azure)
Network Administration: Project Planning and Execution, Budget Management, Risk Assessment, Resource Allocation
Project Leadership and Team Management: Staff Training and Development, Performance Management, Cross-functional Team Leadership, Conflict Resolution
Strategic Planning: Technology Roadmap Development, Business Needs Analysis, IT Strategy Formulation
Accomplishments
- Expertly skilled in using Excel, Office software, any technical software
- Achieved qualification for the 2022 College Nationals in athletics, competing in both the 400m and 800m events.
Date of Birth
09 November 2002
Languages
English
Afrikaans
References
- Robin April, Supervisor Teleperformance, +27 82 591 4173, Robin.April@Teleperformance.co.uk
- Ntsikayomzi Maqetuka, IT Lecturer False Bay College, +27 62 070 1955, nmaqetuka@falsebay.org.za
- Alessandro Jeftha, Classmate False Bay College, +27 65 851 2882, alessandro.jeftha@outlook.com
- Kefilwe Sehloho, IT Administrator Zwaanswyk High School, +27 83 984 8015, ksehloho@zwhs.co.za
- Anthony Adams, Principal Zwaanswyk Academy, +27 83 301 9023, principal@zwaanswyk.net
Projects
IT Technician at Zwaanswyk High School
Solar Power Solution Initiative, Provide a reliable solar power solution to address the escalating load shedding challenges in South Africa., Initiated discussions with several companies. Organized and delivered presentations. Highlighted the critical need for reliable power solutions. The school proceeded with one of the recommended business partners for a solar solution.
IT Manager at Zwaanswyk Academy,
Comprehensive IT Upgrade, Upgraded all staff computers and the computer lab to enhance performance and support educational activities. Negotiated with a business partner to sponsor LG monitors. Successfully secured sponsorship for computer parts.
Achievements include registering learners for the National Computer Olympiad and facilitating their successful participation.
Ongoing IT Improvements, Liaising with service providers to procure new laptops for educators. Upgraded the existing server. Implemented a DMARC solution. Future plans include procuring additional access points.
Special Threat Detection system using a Linux based penetration testing Operating system for both offense and defense network analysis.
Timeline
IT Manager
Zwaanswyk Academy (Primary)
10.2023 - Current
Customer Service Representative
Teleperformance
01.2023 - 05.2023
NQF5: Systems Support - Information Technology
False Bay College
04.2021 - 05.2022
High School Diploma -
Norman Henshilwood High School
04.2016 - 05.2020
IT Technician
Zwaanswyk High School
6 2023 - 9 2023
Data Capturer
Quay 1 International Realty
9 2022 - 12.2022
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