Michael Chitupa
Customer Success Manager
Cape Town,Western Cape
Summary
KEY STRENGTHS / QUALIFICATIONS I am looking for a position in an organization that allows me to contribute my skills and experience to achieve organizational targets/goals, Experienced in Word; Excel; PowerPoint, Platforms: Windows XP, 7, 8, 10 & Server 2012, Enjoy working with all people of diverse backgrounds, cultures and ethnicities, Ability to remotely work throughout the Americas, Europe, Middle East, Asia & Africa, A professional, collaborative and highly motivated individual, Good behavioral judgment skills, creative and strong communication skills, Able to perform administrative and multiple tasks at a time.
Overview
14
14
years of professional experience
Work History
Customer Success Manager
CostCertified
Cape Town, Western Cape
06.2022 - Current
- CostCertified is a fast growing tech startup based out of Calgary Canada that specializes in construction cost estimation software
- My role as a Customer Success Manager involves creating tailor made client onboarding processes for each client according to their individual business needs, internal and external report compilation, developing initial quotes that are used to introduce clients to the software, building relationships that are focused on client retention and assisting sales team with upsells as well as renewals.
- Improved customer satisfaction by promptly addressing software issues and providing effective resolutions.
- Enhanced team efficiency by streamlining support processes and implementing best practices for handling customer inquiries.
- Collaborated with development teams to identify bugs, leading to faster resolution times and improved product quality.
- Developed a comprehensive knowledge base of common software issues, facilitating quicker problem-solving for customers.
- Provided remote assistance to clients experiencing technical difficulties, reducing downtime and minimizing disruptions to their operations.
Software Support Specialist
Shoprite Group
Cape Town, Western Cape
06.2015 - 11.2021
- The Shoprite Group is a fairly dynamic and technology rich centre for all retail solutions in and around Africa
- I have personally handled most of the roll out projects and launches
- I’m highly skilled in handling most franchise accounts and liaising with the owners about their software needs and requirements
- I’ve also been influential in pro-actively suggesting new technological methods in privately retaining, maintaining and disseminating information within the company structure well as administering financial aspects such as invoice approvals, progress certificates as well as administering financial aspects such as invoice approvals.
- Managed time efficiently in order to complete all tasks within deadlines.
Desktop Support
Trade link Professional Services
Cape Town
01.2013 - 06.2015
- Provided basic end-user troubleshooting and desktop support.
- Providing assistance with printer installations and maintenance, supporting frontend retail software solutions for several clients across the country, ensuring SQL databases were functional and up to date, standby support and recommending hardware upgrades to ensure acceptable productivity at all times.
Desktop Support Technician
Arwyp Medical Centre
Johannesburg
07.2010 - 05.2011
- Providing desktop support in and around hospital facilities, PABX Maintenance, access control monitoring, troubleshooting technology issues, installing and maintaining equipment and software, asking questions to pinpoint the problem, performing remote troubleshooting, helping new employees set up their workstations and maintaining and upgrading equipment as requested.
Education
Bachelor of Science - Informatics
University of Johannesburg
June 2022
Nat Diploma - Business Information Technology
University of
Johannesburg
May 2010
Cisco Certified Network Associate - undefined
Cape Peninsula University of
Technology
December 2019
No Degree - Business Administration
PC Training & Business College
Johannesburg 02.2008 - 12.2008
References
REFERENCES
CostCertified -Craig Tummers: +1 (403) 990 0921
Shoprite Group - Stacey Meyer: +27 81 496 2151
Arwyp Medical Centre - Morne Swanepoel: +27 11 922 1000
Canon South Africa - Johnny Johnstone: +27 861 767 737
Skills
- Problem Resolution
- Decision-Making
- Microsoft Office
- Software Proficiency
- Conflict Resolution
- Written Communication
- Computer Skills
- Attention to Detail
- Troubleshooting
- Customer Relations
- Organization
- Interpersonal Communication
- Research
- Supervision and leadership
- Account Management
- Contact Management Systems
- Renewal Opportunities
- Customer Retention
- Customer Service
- Information Updates
- Pipeline Development
- Salesforce CRM Experience
- Best Practices and Methodologies
- Strong Technical Acumen
- Customer Needs Assessment
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCareer advancementFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsCompany CultureTeam Building / Company RetreatsHealthcare benefitsTimeline
Customer Success Manager
CostCertified
06.2022 - Current
Software Support Specialist
Shoprite Group
06.2015 - 11.2021
Desktop Support
Trade link Professional Services
01.2013 - 06.2015
Desktop Support Technician
Arwyp Medical Centre
07.2010 - 05.2011
No Degree - Business Administration
PC Training & Business College
02.2008 - 12.2008
Bachelor of Science - Informatics
University of Johannesburg
Nat Diploma - Business Information Technology
University of
Johannesburg
Cisco Certified Network Associate - undefined
Cape Peninsula University of
Technology
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