Summary
Overview
Work History
Education
Skills
Accomplishments
Strengths And Values
Personal Information
References
Timeline
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Michael Baron

Michael Baron

Hospitality Management, Sales And Food Preparation
Germiston

Summary

Goal-oriented manager with distinguished experience in hospitality and sales with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

9
9
years of professional experience

Work History

Reception/Guest Relations Liaison

Ellerman House (Relais & Châteaux)
10.2023 - 05.2024
  • Assisted in developing concierge services, expanding available amenities for guests seeking local recommendations or unique experiences.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Developed loyalty program strategies, enhancing overall value proposition for returning guests.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
  • Developed and updated databases to handle customer data.
  • Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.

Duty Manager

Blackheath Lodge
08.2022 - 08.2023
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
  • Collaborated with other department managers to develop strategies for improving overall hotel operations and guest experiences.
  • Trained employees in essential job functions.

Commis Chef\Junior Chef

Sebatana 5 Star International Private Reserve
02.2022 - 07.2024
  • Buffet, plated, outdoor food services & stock control
  • Streamlined food preparation processes with proper mise en place, reducing waste and optimizing kitchen efficiency.
  • Supported timely service by preparing ingredients for multiple dishes simultaneously, ensuring all components were ready for plating.
  • Planned and directed high-volume food preparation in fast-paced environment.

Assistant Chef

Casa Albergo 5 star Guesthouse
06.2021 - 07.2021
  • Uber Eats, check ins, stock control, marketing, chef
  • Received and inspected food deliveries, guaranteeing the use of fresh and high-quality ingredients
  • Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items

Head chef

Thorn Tree Bushcamp
04.2021 - 05.2021
  • Chef, assisting guests, check-ins, event planning.
  • Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients
  • Utilized culinary techniques to create visually appealing dishes
  • Worked closely with front-of-house staff to facilitate excellent customer service

Head chef and assistant

Siso Dwana Adventure Lodge
03.2021 - 04.2021
  • Head chef, food and beverage co-ordinator and guest relations
  • Hired, managed, and trained kitchen staff
  • Created recipes and prepared advanced dishes
  • Assisted with menu development and planning

Waiter/Chef/Maintenance

De Kleine Serengeti Game Lodge
10.2020 - 03.2021
  • Waitering, baking cakes, chef, maintenance, assisting guests
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests
  • Increased sales significantly by upselling higher-end products to customers
  • Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees

Swimming Coach and Sports Coach

Little Peoples Montessori Preschool
10.2015 - 12.2019
  • Managing the sports programme
  • This entails teaching, reporting, and working with both the children and educators at the school.

Promotion Sales Representative (part time)

ESM Promotions
08.2016 - 01.2017
  • Salesperson
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions
  • Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity

Cricket Coach

Colin Mann Primary School
  • Conducting drills and creating fitness programs
  • Established relationships with local schools and clubs to promote cricket participation, encouraging youth involvement in the sport
  • Organized team-building activities to improve communication and teamwork among players, contributing to on-field success

Bookkeeping- tax

Self
07.2016
  • Categorising and tallying tax receipts for small businesses for provisional tax returns.

Education

Alberton High

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Skills

  • Experience working with young adults

  • Qualified Swimming Instructor

  • Friendly and easy to work with

  • 2 years sales and retail experience

  • Computer literate (Microsoft Office)

  • Well-developed communication skills

  • Works well with diverse and multicultural groups of people

  • 4 Years experience in hospitality managment

  • Creating stock lists, beverage menu’s, food menus

  • Experience in working with food suppliers and reps

  • Well-developed culinary skills

  • Experience in catering for functions

  • Function co-ordinator

  • 5-star hospitality establishment training

  • First aid

  • Understand food safety compliancy

  • Good knowledge of alternative dietary requirements and meals

  • Knowledge in wine pairing and beverage service

  • Great time management

Accomplishments

  • Elected as a matric counsellor
  • Swimming captain
  • Leadership scroll awarded at matric prize giving
  • Received half colours for soccer in high school
  • Received 3 distinctions in hotel school and the highest average mark awarded for food and beverage studies.

Strengths And Values

I am an ambitious outgoing individual, always aiming to streamline my methods and to think outside the box to attract customers or improve products and services. I credit my ambition to my accumulated time in several different industries namely, retail, sales, hospitality/culinary, management and finance. The knowledge I have gained through these sectors have provided me with a valuable skill variety that has been proven very useful in my career to date. As of the past 2.5 years I have become accustomed to working under high pressure within the hospitality industry and have adapted a mentality of being well prepared in advance, reading customer scenarios, and going above regular service requirements. I thrive in a team-like environment and feel that this helps me stay positive, competitive and productive. I like to refer to myself as a jack of all trades as I have worked and been put in situations that have required me to adapt to the situation in short space of time. I am familiar with all the departments in the hospitality industry and have worked in each one with highly experienced individuals and mentors. 

Personal Information

  • ID Number: 9808045157085
  • Health Status: Excellent
  • Date of Birth: 04/08/1998
  • Gender: Male
  • Nationality: South African
  • Driving License: Yes
  • Marital Status: Single

References

Priyen, Previous line manager at Exclusive books, 071 223 8530, 

Tracey, Colleague at pre-school where I taught swimming, 082 841 3902,

Shelly Singh, Teacher at Little Peoples Montessori Pre-school, 084 503 9762, 

Charlaine Schoeman, HOD Legend Hotel School, 084 701 6950,

Katryn Botha, Owner/manager of De Kleine Serengeti Bush Lodge, 083 463 1061, 

Piet, Owner/manager of De Kleine Serengeti Bush Lodge, 082 893 1366, 

Rodney Du Toit, Owner/manager of Thorn Tree Bushcamp, 064 682 1155, Hennie, Lodge Manager at Sebatana Private Reserve, 060 796 1006, 

Neil Berndson, 083 694 3336, Uncle in law, 

Mr Brian de Klerk, 084 525 4555, Grandfather, 

Daniel Baron, 083 334 5076, First cousin, 

Philip Baron, 082 449 4449, Parent

Karin Coetzee, 084 845 7727, Hotel Manager of Blackheath Lodge

Karien Botha, 078 133 7917, General Manager at Ellerman House

Timeline

Reception/Guest Relations Liaison

Ellerman House (Relais & Châteaux)
10.2023 - 05.2024

Duty Manager

Blackheath Lodge
08.2022 - 08.2023

Commis Chef\Junior Chef

Sebatana 5 Star International Private Reserve
02.2022 - 07.2024

Assistant Chef

Casa Albergo 5 star Guesthouse
06.2021 - 07.2021

Head chef

Thorn Tree Bushcamp
04.2021 - 05.2021

Head chef and assistant

Siso Dwana Adventure Lodge
03.2021 - 04.2021

Waiter/Chef/Maintenance

De Kleine Serengeti Game Lodge
10.2020 - 03.2021

Promotion Sales Representative (part time)

ESM Promotions
08.2016 - 01.2017

Bookkeeping- tax

Self
07.2016

Swimming Coach and Sports Coach

Little Peoples Montessori Preschool
10.2015 - 12.2019

Cricket Coach

Colin Mann Primary School

Alberton High

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Michael BaronHospitality Management, Sales And Food Preparation