Michael Adams
4 Veronica Court 109 Rietfontein Road Primrose
Summary
Dynamic manager with a proven track record at Trendex, excelling in team leadership and strategic planning. Enhanced customer satisfaction and propelled sales through effective performance management and negotiation skills. Recognized for mentoring staff and driving operational excellence, consistently achieving targets while fostering a collaborative work environment.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Manager
Trendex
03.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Propelled company sales through strategic initiatives.
Site Foreman
The Paving Guys
01.2016 - 01.2020
- Delivered high-quality workmanship by overseeing all aspects of construction from start to finish.
- Maintained accurate records of daily activities, including time sheets, material logs, and safety reports.
- Increased productivity by implementing effective delegation strategies among team members.
- Accelerated project timelines through proficient use of tools, equipment, and machinery on the job site.
Legal Collections Consultant
Css Solutions
11.2011 - 11.2015
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Maintained high volume of calls and met demands of busy and productive group.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
Education
High School Diploma -
04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Workforce management
Customer service
Business development
Marketing
Business administration
Staff management
Staff training and development
Negotiation
Travel
I have traveled all around South Africa, Spent 3 years in Namibia and been to Turkey multiple times.
Timeline
Manager - Trendex
03.2020 - Current
Site Foreman - The Paving Guys
01.2016 - 01.2020
Legal Collections Consultant - Css Solutions
11.2011 - 11.2015
Brainline - High School Diploma,
04.2001 -