Michael Adams

Work History

Trendex

03.2020 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Propelled company sales through strategic initiatives.

The Paving Guys

01.2016 - 01.2020

Delivered high-quality workmanship by overseeing all aspects of construction from start to finish.
Maintained accurate records of daily activities, including time sheets, material logs, and safety reports.
Increased productivity by implementing effective delegation strategies among team members.
Accelerated project timelines through proficient use of tools, equipment, and machinery on the job site.

Css Solutions

11.2011 - 11.2015

Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Counseled debtors on payment options and arranged installment agreements.
Worked in call center environment handling manual and automatically dialed outbound calls.
Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
Maintained high volume of calls and met demands of busy and productive group.
Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.