Micella Wilson

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
• Designed posters, food menu, and drinks menu.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

• Created new lesson plans based on course objectives.
• Enhanced student comprehension by utilizing diverse teaching methods tailored to individual learning styles.
• Assisted department head in establishing daily schedules, curriculum, and ESL activities.
• Created monthly academic status reports based on in-depth student evaluations.
• Developed activities and integrated technology to diversify instruction.

• Led diversity and inclusion initiatives in recruitment, contributing to more diverse workforce.
• Improved organizational filing systems and assisted in personnel records management to support recordkeeping accuracy.
• Enhanced team productivity by developing and implementing efficient staffing schedules for each event.
• Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
• Facilitated communication between departments, ensuring smooth operation and timely completion of projects.

Worked in numerous hotels filling roles in food and beverage service, kitchen, housekeeping, administration, human resources, reservations and sales, events and marketing, and front office.