Miceala Sorajbillie
Unemployed
Pretoria
Summary
I am a conscientious individual who demonstrates a strong work ethic and meticulous attention to detail. I possess a high degree of flexibility and exhibit a genuine eagerness to acquire new skills from others. As a rapid learner, I am proficient in understanding complex situations. I approach my work with enthusiasm and maintain excellent communication skills, allowing me to interact effectively with a diverse range of individuals. My experience in a call center has provided me with a wide array of competencies that will contribute positively to my future endeavors.
Overview
2024
2024
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Receptionist/Sales Representative Assistant Manager
VOX TELECOM
- Greeting visitors
- Handled inquiries via phone, email, SMS, and social media effectively.
- Managing appointments and schedules as well as office maintaining
- Filing and organization of documents and receiving deliveries and courier
- The face of the office
- Working on all Microsoft Office and media handling
- Handling calls and diverting them to different departments
- Assisting customers with queries
- Welcomed guests and clients in a friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying them to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using an anamulti-line telephone system.
- Maintained a clean and orderly reception area to impress and welcome visitors.
- Welcomed guests and clients in friendly, positive manner.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Guided sales team through challenging negotiations, securing deals that met both client and company objectives.
- Monitored competitor activity, adapting strategies to maintain competitive advantage and market leadership.
- Executed successful marketing events, open houses and display shows for products.
Internet sales advisor
OUTsurance
08.2022 - 02.2023
- Underwriting new clients for car, home, and personal insurance.
- Selling to new clients and addressing objections.
- Utilizing the summit system to manage negative objections and convert them into positive responses.
- Engaging in cold calling to identify potential leads.
- Building relationships and fostering long-lasting client connections.
Receptionist and cashier
Plastilion Packaging
02.2023 - 01.2024
- Working on Pastel
- Cashing up, writing out invoices and handling the cash register
- Stock taking and stock prep
- Busy with day to day customers
- Handling new customers and walk in customer
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Receptionist
Bosch
05.2022 - 01.2023
- Greeting visitors
- Answering phone, emails, sms’s and social media pages
- Managing appointments and schedules as well as office maintaining
- Filing and organization of documents and receiving deliveries and courier
- Face of the office
- Working on all Microsoft office and media handling
- Managed multiple tasks and met time-sensitive deadlines.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Lead Generator
OUTsurance (DOFA)
11.2019 - 08.2021
- Administrative work
- Dealing with business clients, discussing and arranging an appointment for brokers to go out and meet up with commercial owners
- Working on the summit program
- Handling client’s queries for vehicle insurance
Part time tutor
Edu-Clinic- Learning center
01.2018 - 12.2018
- Created and implemented simple lesson plans to suit students' unique requirements (disabled children)
- Wrote, administered, and marked mock exams to assess students' progress
- Liaised with parents and guardians to come up with student-friendly learning schedules and realistic goals
- Held one-on-one and group tutoring sessions for students
- Composed teaching material with reputable materials as a reference and used them to aid students
Vehicle Sales Consultant
Inspector car
01.2017 - 07.2017
- Communicating with customers, discussing their needs
- Persuading them to buy the right vehicle for these needs and promoting sales offers as they arise and finding out what they in need for and servicing them as best as possible
- Working on targets set for car sales and handling the administration of a new clients insurance
Call center agent
Merchants Dimension Data- Mercedes Benz
08.2016 - 06.2016
- Consistently met my short and long-term targets
- Handled customer complaints with empathy and composure
- Proactively participated in meetings and helped create new practices
- Answered calls, responded to emails, and spoke with clients
- Creating and maintaining status report on monthly or quarterly payment of premium and following up on missed or late payments
- Prepared and presented report to the company management on the progress of plans
- Dealing with new car clients queries and selling car assistances
- Shadowing the UK trainer / Buddy coaching
Education
Diploma - Computers Application and Technology, Business Studies, Life Sciences, Mathematics Literacy
Pretoria Wes Hoerskool
Pretoria 01.2010 - 01.2015
Skills
- Innovative Social Media Management
- Proficient in Microsoft Office Suite
- Skilled in SAGE Software
- Accomplished in ESP (Enterprise Service Provider)
- Knowledgeable in Summit Software
- Effective Communication via Microsoft Teams
Certified TEFL Instructor (Teaching English as a Foreign Language)
- Expert Telephonic Communication Skill
- Competent in Duty Management
- Exceptional Time Management Skills
- Strong Interpersonal Communication Abilities
- Customer-Centric Service Orientation
- Creative Problem Solver
Personal Information
- Date of Birth: 10/28/97
- Nationality: Indian
Timeline
Receptionist and cashier
Plastilion Packaging
02.2023 - 01.2024
Internet sales advisor
OUTsurance
08.2022 - 02.2023
Receptionist
Bosch
05.2022 - 01.2023
Lead Generator
OUTsurance (DOFA)
11.2019 - 08.2021
Part time tutor
Edu-Clinic- Learning center
01.2018 - 12.2018
Vehicle Sales Consultant
Inspector car
01.2017 - 07.2017
Call center agent
Merchants Dimension Data- Mercedes Benz
08.2016 - 06.2016
Diploma - Computers Application and Technology, Business Studies, Life Sciences, Mathematics Literacy
Pretoria Wes Hoerskool
01.2010 - 01.2015
Receptionist/Sales Representative Assistant Manager
VOX TELECOM
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