Micaylin Nundlall
Durban
Summary
Dynamic professional with a proven track record in lead generation and customer service excellence at 13 Ten Enterprises. Skilled in Microsoft Office and adept at building customer rapport, I increased debt recovery rates significantly. My diverse experience, including HR and teaching roles, showcases my adaptability and commitment to achieving high satisfaction rates.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Generation Specialist
13 Ten Enterprises
Durban
11.2024 - 12.2024
- Conducted outbound calls to U.S. customers offering Medicare, Medicaid, and SSDI services.
- Denver – HR – 081 366 2591
Support Assistant to Optometrist
Vision Works
Overport
05.2024 - 07.2024
- Assisted with patient intake and history
- Assisted with frame & contact lens fittings, educated patients on proper eye care and contact lens hygiene
- Helped with administrative tasks like appointment scheduling and medical insurance billing
- Reference – Umar – 084 074 9786
Sales Agent
13 Ten Enterprises
Umhlanga
01.2024 - 05.2024
- Making outbound calls to U.S.A customers in order to offer Debt relief services, as well as handling inbound calls from existing customers to address any issues or provide assistance with Debt relief
- Increased debt recovery rate by employing effective negotiation strategies and utilizing CRM software to track and manage client interactions efficiently
- Denver – HR – 081 366 2591
Language Consultant
MPC Connect
Umhlanga
06.2023 - 12.2023
- Interacted and taught English to international students of all ages, utilizing verbal and physical Zoom lessons to enhance their language learning and speaking abilities
- Designed and delivered customized language training programs for corporate clients, focusing on improving employee communication skills and achieving high satisfaction rates based on post-training evaluations
- Collaborated with a diverse range of individuals, adapting teaching methods to meet the unique needs and learning styles of each student
- Maintained clear and effective communication with students, ensuring clarity and comprehension of language concepts
- Developed and implemented engaging lesson plans and activities, fostering a positive and interactive learning environment
- Utilized a variety of teaching resources and materials to enhance language acquisition and retention
- Conducted regular assessments and progress evaluations, tracking student performance and adjusting teaching strategies accordingly
- Provided timely and constructive feedback to students, encouraging their growth and development in the English language
- Tammy - 083 427 4569
Spur Waiter
The Atrium
Overport
01.2023 - 06.2023
- Assisted in managerial tasks as well as actual preparation of food
- Interacted and provided hospitable service to a myriad of customers
- Set up and assisted in Spur for the Monster Jam Monster Truck event
- Provided seamless service and catered to over 500 event attendees, ensuring timely food and beverage delivery which contributed to an increase in customer satisfaction ratings during the month
- Riaz – Manager – 076 943 6765
HR Assistant
W.O.A Fuels & Oils
01.2022 - 12.2022
- Company Overview: Successfully completed a 12-month Business Admin Learnership at Women of Africa – Fuels & Oils as an HR Assistant, gaining practical experience and knowledge in HR operations
- Assisted the HR Manageress in various HR functions, including recruitment, onboarding, employee relations, and performance management
- Maintained accurate and up-to-date employee records, ensuring compliance with company policies and legal requirements
- Supported the coordination of training and development programs, facilitating employee growth and skill enhancement
- Assisted in the preparation and distribution of HR-related documents, such as employment contracts, offer letters, and disciplinary notices
- Handled confidential and sensitive information with utmost discretion and professionalism
- Maintained effective communication with employees and stakeholders, providing timely and accurate information and assistance
- Proofread HR-related documents and communications, ensuring accuracy and clarity in content
- Successfully completed a 12-month Business Admin Learnership at Women of Africa – Fuels & Oils as an HR Assistant, gaining practical experience and knowledge in HR operations
- Charlotte Goberdin – HR Manageress – 082 731 5492
Education
B.Comm - Human Resources
University of South Africa
South Africa01.2025
Bachelor's Pass -
Durban High School
01.2017
Skills
- Microsoft Office
- Mathematics
- Statistics
- Training Programs
- Quality lead generation
- Sales tools and techniques
- Cold calling
- Target audience identification
- Rapport building
- Mobile marketing
- Customer Service-oriented
- Lead nurturing
Websites
Accomplishments
The ability to adapt and work well in different companies and job roles
Certification
- Matric
- SETA Business Administration Services
Languages
- Afrikaans, Advanced
- English, Advanced
Timeline
Lead Generation Specialist
13 Ten Enterprises
11.2024 - 12.2024
Support Assistant to Optometrist
Vision Works
05.2024 - 07.2024
Sales Agent
13 Ten Enterprises
01.2024 - 05.2024
Language Consultant
MPC Connect
06.2023 - 12.2023
Spur Waiter
The Atrium
01.2023 - 06.2023
HR Assistant
W.O.A Fuels & Oils
01.2022 - 12.2022
B.Comm - Human Resources
University of South Africa
Bachelor's Pass -
Durban High School
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