Mianda Venter
Customer Services
Blouberg Sands
Summary
Highly motivated individual seeking to kickstart a career in an industry aligned with my long-term goals. Experience in waitressing has developed strong communication, interpersonal, and teamwork skills. Passionate about the outdoors and skilled at connecting with people. I love the culinary world and enjoy experimenting in the kitchen during my free time. Interests in acting, music, cinematography, aviation, and photography have instilled confidence to engage with large groups on professional and social levels.
My love for aviation is deeply rooted in my DNA and I dream of working toward eventually achieving my ultimate goal to become a commercial airline pilot. I am a hard worker and leverage skills from every task in my career to help me build my portfolio and work toward achieving this dream.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Agent
Bloomberg LP
Cape Town
09.2024 - Current
- Global customer support including and not limited to APAC and EMEA.
- Provide additional support for the Bloomberg Customer Service team.
- Make use of Bloomberg tools for the task.
- Follow Bloomberg Customer Standards.
- Assist customers with the Bloomberg terminal and hardware recovery. Some examples include keyboard swap, serial number installation, password reset.
- Managed on average approximately 60 incoming calls from customers per shift.
- Customers include and not limited to JP Morgan, Deutsche Bank.
- MS Office
- Teams, Zoom, Webex and Bloomberg terminal for proficient.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Swing shift covering partly EMEA and APAC timezones.
- Flexible with working hours to meet company needs.
- Available to work overtime when required by the company.
Front Desk Administrator
Stick 'n Throttle Aviation Ltd.
Cape Town
03.2023 - 08.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responsible for the safe and efficient operation of flight booking sheet, flight preparation, pilot documentation, on-site accounting, alert for flight watch.
- Responsible for general discipline, welfare and morale of crew members and clients.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- SACAA liaison for pilot licensing.
- Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Investigation and escalation of operational irregularities and incidents.
- Sage ( accounting) and invoicing clients
- Seam Aviation Audit, bookings, document and client profile management.
- Facilitated interdepartmental communication by acting as point of contact between different teams which helped streamline workflow.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Worked directly with SACAA regarding licensing and doing all documents and submissions towards the licensing for PPL, CPL, ATPl and Ratings.
- Stock taking
- MS Office proficient
Waitress
Bossa
08.2022 - 12.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
Waitress
Sunbird Atlantic Golf Estate
05.2022 - 07.2022
- Fostered a clean and inviting dining atmosphere to enhance guest satisfaction.
- Enhanced customer satisfaction through a composed approach during demanding situations and busy hours.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Grade 12 -
Klerksdorp Hoërskool
01.2017 - 12.2021
Skills
- Fast Learner
- Ability to Multitask
- Leadership Skills
- Customer service
- Decision-making
- Active listening
- Outstanding communication skills
- Diversity and Culturally aware
- Empathetic and genuine
- Adaptability and flexibility
- Professional etiquette
- Menu presentation
Accomplishments
- Achieved Music level 5 in theory and level 7 in Practical Studies at UNISA.
- Excelled as part of the Champ of Champs for four consecutive years at an Elite level for SAMCA Majorettes.
- Received A++ (Highest achievement) in Eisteddfod performance for Vocal Contemporary.
- Served as Lead vocalist in the North-West Musikon band from 2020 to 2021.
- Demonstrated leadership abilities as Deputy Head Girl during grade 7 at school level.
Personal Information
- Date of Birth: 05/30/03
- Nationality: South African
- South African Passport Holder
Timeline
Customer Service Agent
Bloomberg LP
09.2024 - Current
Front Desk Administrator
Stick 'n Throttle Aviation Ltd.
03.2023 - 08.2024
Waitress
Bossa
08.2022 - 12.2022
Waitress
Sunbird Atlantic Golf Estate
05.2022 - 07.2022
Grade 12 -
Klerksdorp Hoërskool
01.2017 - 12.2021
Similar Profiles
Mahesh Babu Alugadda PanduMahesh Babu Alugadda Pandu
Senior Software Engineer at Bloomberg LPSenior Software Engineer at Bloomberg LP
Cassidy CoxCassidy Cox
Product Content Manager at Bloomberg LPProduct Content Manager at Bloomberg LP
Aditya SomaniAditya Somani
Research Content Coordinator/Podcast Producer at Bloomberg LPResearch Content Coordinator/Podcast Producer at Bloomberg LP