Mhlengi Mbeje
Technical Support Engineer
Pinetown
Summary
Accomplished IT Technician with diverse industry experience of over 10 years ’in Information Technology, network, administration and support. Knowledgeable in user management, mailbox administration, and security configurations within Exchange Online, Teams, and SharePoint Online. Strong problem-solving skills and a proactive approach to learning, with a solid foundation in PowerShell scripting and basic Azure Active Directory (AAD) management. A strong background in network installation, configuration and maintenance. Good knowledge of network software and hardware devices. With previous experience as an IT Helpdesk support tech and IT technician, looking to join the executive team of a pioneering organization with ambitious plans for good ethics.
Overview
11
11
years of professional experience
5
5
Languages
Work History
IT Technician
Macrobert Attorneys
07.2014 - 09.2021
- I have an overall experience of more than 6 years in Implementation, Installation, and managing and support activities of LAN, WAN, VPN's Networks.
- Strong hands-on experience with hardware and software systems Level 1/2/3 troubleshooting and repairing.
- Experience on Network Security, TCP/IP Networks and associated systems.
- Good knowledge and experience in upgrading and maintenance of PCs, printers, servers, switches and patch panels.
- Network management, desktop support, and system administration of core administrative staff.
- Quickly and effectively provided resolutions resulting in staff satisfaction.
- Provided systems and desktop administration and technical support insure high level of reliability and stability.
- Ensuring timely delivery of projects, resulting in effective minimized staff down-time.
- Work with and lead teams effectively.
- Experience in creating and maintaining documentation of 3rd party VPN and circuit connections.
- Implementing documentation protocols into departmental operations.
- Implemented improved assessment and analytical techniques for further achievement of identified departmental goals.
IT Technician
LGR Incorporated Attorneys
10.2021 - Current
- Managed Microsoft 365 environment, including Exchange Online, SharePoint Online, Teams, and OneDrive for LGR environment.
- Handled user and group management through Azure Active Directory (AAD), including provisioning, de-provisioning, and license management.
- Migration from Office 2019 to Office 365: Led the successful migration of the entire organization from Office 2019 to Office 365, enhancing collaboration and productivity across the company.
- Oversaw the migration of user data, including emails, files, and settings, ensuring no data was lost during the transition.
- Led the successful migration of critical company servers to Teraco, ensuring enhanced security, improved uptime, and better scalability.
- Configured and managed hybrid cloud environments, integrating on-premises infrastructure with Azure and Microsoft 365.
- Provided tier-3 support for Microsoft 365 and Azure-related issues, ensuring minimal downtime and user disruption.
- Hybrid Cloud Solutions: Configured and managed hybrid cloud environments, integrating on-premises infrastructure with Azure and Microsoft 365.
- Ensured that all data and applications remained secure and compliant with industry regulations throughout the migration process.
- Led multiple cloud migration projects, transitioning on-premises workloads to Azure. Utilized tools like Azure Migrate and Azure Site Recovery for seamless migrations.
- Successfully led the migration of the company's PBX system to 3CX, ensuring minimal disruption to business operations.
- Provided training to staff on using the new 3CX system and offered ongoing support to ensure smooth adoption.
Education
Higher Education - Information Technology: NQF 5 Systems Support
CTU Training Solutions
Higher Education - Information Technology: NQF 5 System Development
DVG Media Training
Higher National Certificate - N+ Certificate
Richfield Graduate Institute of Technology
Higher National Certificate - A+ Certificate
Richfield Graduate Institute of Technology
Higher National Certificate - Cyber Security Training program
Tiyo in partnership with INSETA
Skills
- Teamwork
Disability Status
I have a disability. (Hip arthroplasty)
Personal Information
- Date of Birth: 05/24/86
- Nationality: South African
Ethnicity
African male
Timeline
IT Technician
LGR Incorporated Attorneys
10.2021 - Current
IT Technician
Macrobert Attorneys
07.2014 - 09.2021
Higher Education - Information Technology: NQF 5 Systems Support
CTU Training Solutions
Higher Education - Information Technology: NQF 5 System Development
DVG Media Training
Higher National Certificate - N+ Certificate
Richfield Graduate Institute of Technology
Higher National Certificate - A+ Certificate
Richfield Graduate Institute of Technology
Higher National Certificate - Cyber Security Training program
Tiyo in partnership with INSETA
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