Mhleli Ndumiso Khambule

• Record En-route incidents and provide feedback on the day’s activities to the Expeditor.

▪︎ As the first point of contact, address any challenges that are faced at the backdoor to positively affect the outcome.

▪︎ Daily engagement with drivers and DC team to gain insight into current-day issues experienced. Use a telematics system to guide discussions to drive the performance indicators.

▪︎ Identify and engage errant customers/principals with the view to reducing offloading standards and amending/improving customer relationships.

▪︎ Keep track of all changes made to master data by the Routing and Scheduling controller/ Transport Expeditor and feedback on the effectiveness of those changes

Monitor planned vs actual start up times for each day, highlight recurring issues to the DC leadership team and Optimization manager

▪︎ Closely Monitor daily customer hit rates. Customers without a hit rate must be highlighted and the root cause identified. If the GPS coordinate is wrong, the expeditor will use the actual stop location to update the master data

▪︎ Monitor store opening and closing times against master data. Highlight any variances to Transport Expeditor