Summary
Overview
Work History
Education
Skills
References
Interests
Computer Skills
Timeline
Generic

Mhlangabezi Mpambani

Senior Technical Officer
Kuilsriver

Summary

Highly experienced Senior Technical Officer with over 10 years in Fault Management, specializing in the detection, analysis and resolution of critical network faults across GSM, LTE, and 5G environments. Adept at working with advanced monitoring and ticketing tools including Netcool, Remedy, Sonar and nGeniusOne. Currently enhancing skillset through CCNA certification to strengthen networking expertise.

Overview

16
16
years of professional experience
1
1
Language

Work History

02.2020 - Current
  • Provide support to internal Core Data Operations teams during fault finding and troubleshooting.
  • Able to use CLI commands to assist with first Line investigations on SGSN/GGSN for alarms & related faults.
  • Able to Investigate Packet Switching (PS) Core to RAN.
  • Working with support teams in deployment of various VAS services.
  • Resolved day-to-day issues logged by customers and monitoring of all applications.
  • Provide feedback to internal and external customers.

Senior Technical Officer

Vodacom Company
12.2009 - 01.2020
  • Monitoring HAUWEI/Nokia network and services.
  • Log all relevant faults on the Fault Management System called Remedy.
  • Escalate faults and network failure according to the fault handling and escalation procedure.
  • Update and follow-up on all outstanding faults.
  • Hand over faults were necessary to the applicable person.
  • Escalating and notifying a daily basis, the serious problem to higher specialist.
  • Providing support for the technicians in the field.
  • Ensuring correct and accurate incident info recorded on the applicable systems.
  • Closing and clearing fault after doing a final technical analysis.
  • Monitoring planned work/ change request.

Education

B-Tech - Electrical Engineering

Cape Peninsula University of Technology
01.2010

National Certificate - Electrical Engineering

College Of Cape Town
01.2003

Matric, Senior Certificate - undefined

Thembalabantu High School
01.2000

Skills

Hands-on experience of various systems

References

  • David, Mgcina, Manager, (021) 940 4331, 082 998 9437, Core Networks and Services
  • Dumisane, Madonsela, Specialist, 082 997 2468, Configuration and Operation Support
  • Thomas, Jacobs, Lecture, (021) 980 3578, Cape Peninsula University of Technology


Interests

Watching television, playing soccer, listening to the radio

Computer Skills

I had to type my assignments ever since I started at Cape Peninsula University of Technology. In these assignments, I used Microsoft Word, Microsoft Excel, Microsoft Power Point and Simulation.

Timeline

02.2020 - Current

Senior Technical Officer

Vodacom Company
12.2009 - 01.2020

National Certificate - Electrical Engineering

College Of Cape Town

Matric, Senior Certificate - undefined

Thembalabantu High School

B-Tech - Electrical Engineering

Cape Peninsula University of Technology

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Mhlangabezi MpambaniSenior Technical Officer