Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mfundo Cassandra Maphanga

Mfundo Cassandra Maphanga

Administrator
3980 Magwaza Street, Langaville Ext4

Summary

Dynamic Office Administrator with a proven track record at Dantesco Hydraulic Engineering, excelling in customer engagement and office supply management. Recognized for enhancing productivity through effective multitasking and maintaining organized filing systems. Committed to fostering a positive work environment while ensuring compliance with industry standards.

Overview

4
4
years of professional experience

Work History

Office Administrator

Dantesco Hydraulic Engineering
11.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Developed comprehensive database for tracking employee training and certifications, contributing to compliance with industry standards.
  • Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.

Receptionist

Flash Realty
11.2022 - 01.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Education Assistant/Administrative Assistant

Springs Technical High School
02.2021 - 08.2022
  • Working on SASAM's system.
  • Took attendance, graded assignments, and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Distributed learning materials such as worksheets, textbooks, and group assignments.
  • Supervised students in common areas such as cafeteria, library, and playground.
  • Prepared instructional materials, including visual aids and handouts, to support the delivery of lessons across various subjects.
  • Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.

Education

Tourism And Travel Management

MSC Business College
Nelspruit, South Africa
04.2001 -

High School Diploma -

Phulong Senior Secondary School
Gauteng
04.2001 -

Skills

    Administrative support

    Customer engagement

    Mail handling

    File maintenance

    Office administration

    Telephone reception

    Database entry

    Office supply management

    Leadership and supervision

    Document scanning

    Verbal communication

    Spreadsheet development

    Human resources

    Technical support

    Inbound phone call handling

    Schedule and calendar management

    Ethics-focused

    Performance improvement

    Managing office supply inventory

    Computer skills

    MS office

    Multitasking

    Scanning and copying

    Problem-solving abilities

    Decision-making

    Administration and reporting

    Positive attitude

    Written communication

    Customer relationship management

    Self motivation

    Adaptability

    Reliability

    Multitasking Abilities

    Analytical skills

    Excellent communication

    Adaptability and flexibility

Timeline

Office Administrator

Dantesco Hydraulic Engineering
11.2024 - Current

Receptionist

Flash Realty
11.2022 - 01.2024

Education Assistant/Administrative Assistant

Springs Technical High School
02.2021 - 08.2022

Tourism And Travel Management

MSC Business College
04.2001 -

High School Diploma -

Phulong Senior Secondary School
04.2001 -

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