Mfundo Tyoba
Mthatha
Summary
With 8 years of experience in training and facilitation, I have specialized in community outreach in rural areas. My expertise includes workplace readiness and entrepreneurship programs, as well as remote work and freelancing. I have successfully completed over 200 online projects and managed projects for international and local clients. I have collaborated with organizations such as Work 4 A Living Training Center, Information Technology Resource Center, and TBHIV Care. As a tech-savvy individual, my passion lies in empowering young people with the skills and motivation to succeed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
AI Data Annotation Specialist
Remotasks
02.2024 - Current
- Updated and maintained customer information, documents and records.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
- Corrected data entry errors to prevent duplication or data degradation.
- Explored new technologies and approaches to streamline processes.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
- Actively participated in professional development opportunities to stay current on industry trends and advancements in technology.
- Assisted with development of qualitative and quantitative study data collection material.
- Improved laboratory efficiency by streamlining sample processing and data collection protocols.
Remote Project Manager
Techtivities Academy
10.2021 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Increased revenue through successful marketing campaigns for various clients.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Strengthened client relationships with consistent communication and timely project updates.
- Streamlined project workflows by identifying areas for improvement and implementing changes accordingly.
- Trained new team members to apply best coding best practices and proper use of development tools.
Training Facilitator
Work 4 A Living
09.2017 - Current
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Implemented a mentorship program, pairing experienced staff members with new hires for personalized guidance and support.
- Utilized various teaching methods to accommodate diverse learning styles among participants, increasing overall comprehension levels.
- Conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.
- Documented class attendance and participation and provided feedback to management.
- Administered assessments before, during and after courses.
- Collaborated with cross-functional teams to identify skill gaps and develop targeted training initiatives.
Freelancer/Remote Work
Upwork
03.2017 - Current
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Utilized advanced software tools to produce visually appealing designs for client projects.
- Worked fast to complete tasks and meet daily deadlines.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Supported remote work environment through proficiency in using video conferencing tools such as Zoom or Microsoft Teams.
- Increased productivity with proficient use of office software, including Microsoft Office Suite, Google Workspace, and various project management tools.
- Spearheaded technology infrastructure upgrades, resulting in improved system stability and performance.
Course Specialist
Duolingo
10.2021 - 12.2023
- Actively participated in departmental meetings to provide input on curriculum development and implementation.
- Managed complex scheduling conflicts while maintaining focus on individual student needs and preferences.
- Streamlined course registration process, effectively reducing wait times and increasing overall efficiency.
- Conducted regular follow-ups with enrolled students to track progress and ensure successful completion of chosen courses.
- Developed customized data translation solutions to meet specific client requirements.
- Provided exceptional customer service, addressing any concerns or issues promptly and professionally.
- Improved team communication by utilizing online collaboration tools and scheduling regular video conferences.
- Contributed to a positive work environment with excellent interpersonal skills and team collaboration.
Education
Prompt Engineering For ChatGPT - Artificial Intelligence, Prompt Engineering.
Vanderbilt University
Remote05-2024
Financial Advisory Services - Financial Services
Milpark Busines School
Cape Town, South Africa.01-2009
Grade 12 -
Lungisa High School
Gqebera, EC12-2003
Skills
- Computer literacy
- Customer Service
- Course development
- Training and Development
- Problem-solving
- Classroom experience
- Training programme design
- Coaching and mentoring
- Video instruction
- Organisation
- Business writing
- Microsoft Office proficiency
- Communication skills
- Project management
- Facilities management
- Graphic design
- Chatbot development
- Translation tools expertise
- Online tools proficiency
- Curriculum planning
- Course management
- Tourism promotion content
- Advanced drone operation
- Photo editing
- Aerial photography
- Data collection
- Visual storytelling
- Digital marketing
- Social media expert
Certification
Google Digital Marketing
Prompt Engineering for ChatGPT
Higher Certificate in Financial Services Advisory
Coding Facilitator - Hour for Code
FAIS Accreditation
Additional Information
References are available on request. Please follow the links above for Portfolio and client testimonials.
Timeline
AI Data Annotation Specialist
Remotasks
02.2024 - Current
Remote Project Manager
Techtivities Academy
10.2021 - Current
Course Specialist
Duolingo
10.2021 - 12.2023
Training Facilitator
Work 4 A Living
09.2017 - Current
Freelancer/Remote Work
Upwork
03.2017 - Current
Prompt Engineering For ChatGPT - Artificial Intelligence, Prompt Engineering.
Vanderbilt University
Financial Advisory Services - Financial Services
Milpark Busines School
Grade 12 -
Lungisa High School
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