Mfundo Mbowane
Warehouse And Supervision
Nelspruite
Summary
Adept at enhancing workflow efficiency and records management, my tenure at Knittex Division of Multiknit showcased my ability to streamline processes and improve document accuracy. Leveraging research skills and creative problem-solving, I significantly reduced processing times and increased productivity, demonstrating exceptional service and meticulous attention to detail.
Overview
8
8
years of professional experience
1
1
Language
Work History
Recorder
Knittex Division of Multiknit
09.2020 - Current
- Supported department heads in identifying areas needing improvement in record-keeping practices, leading to optimized workflow processes across multiple teams.
- Decreased processing time for record requests by establishing clear guidelines and communication channels among staff members.
- Safeguarded vital documents from potential damage through proper handling techniques and adherence to environmental control protocols within storage facilities.
- Maintained open lines of communication with stakeholders to address concerns related to record access or retrieval efficiently and professionally.
- Enhanced accuracy in record-keeping by diligently reviewing and verifying all incoming documents before storage.
- Streamlined workflow processes by working collaboratively with colleagues, resulting in increased efficiency and productivity.
- Organized annual purging events to dispose of outdated or obsolete records according to legal requirements, freeing up valuable storage space for future use.
- Provided exceptional customer service, addressing inquiries and resolving issues related to records management promptly.
Delivery Driver Assistant
Imperial Logistics
09.2017 - 08.2020
- Reduced potential damage claims by carefully handling fragile items during loading and unloading procedures.
- Assisted in maintaining vehicle cleanliness, conducting regular checks for optimal performance.
- Provided exceptional service to customers, answering questions regarding their orders and delivery times.
- Ensured timely deliveries by maintaining accurate route schedules and addressing any delays promptly.
- Verified package information, cross-checking invoices to maintain accuracy throughout the delivery process.
- Enhanced customer satisfaction with prompt and courteous service during deliveries.
- Resolved customer complaints professionally, ensuring their concerns were addressed effectively.
- Efficiently sorted packages based on priority status, enabling faster processing of high-priority shipments during peak periods.
- Kept warehouse and associated outside areas neat and clean.
Education
Bachelor's Degree - Supply Chain And Operations Management
University of South Africa
NelspruiteHigher Certificate - Retail Management
University of South Africa
Pretoria 07.2021
Certificate Of Technical Studies - Mechanical Engineering
Majuba TVET College
Newcastle, KwaZulu-Natal 03.2016
Skills
Researching skills
Timeline
Recorder
Knittex Division of Multiknit
09.2020 - Current
Delivery Driver Assistant
Imperial Logistics
09.2017 - 08.2020
Bachelor's Degree - Supply Chain And Operations Management
University of South Africa
Higher Certificate - Retail Management
University of South Africa
Certificate Of Technical Studies - Mechanical Engineering
Majuba TVET College
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