Soccer
Mfanufikile Wiseman CENGE
SMALL PLANT OPPERATOR
Durban
Summary
Dynamic professional with a proven track record at Ethekwini Municipality, excelling in equipment inspection and system monitoring. Enhanced plant efficiency through proactive maintenance and safety adherence. Recognized for exceptional customer service skills, resolving complex issues and fostering client relationships, contributing to operational success in high-pressure environments.
Experienced Water Treatment Plant Operator with more than 10 years in field. Excellent problem-solving, planning and multitasking abilities in utility management. Consistently monitors influent quality, volume and processing to achieve outstanding results in water quality. Familiar with membrane filtration methods.
Overview
14
14
years of professional experience
1
1
Certification
2
2
Languages
Work History
Small Plant Operator
Ethekwini Municipality Water And Sanitation
12.2010 - Current
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
- Increased plant efficiency by monitoring and adjusting equipment settings as needed.
- Adjusted and maintained plant equipment for safety and performance.
- Recorded inside and outside process readings on daily log sheets.
- Knowledgeable of machine maintenance in order to troubleshoot effectively.
- Assisted in the training of new operators to ensure smooth integration into the work environment and consistent operational excellence.
- Adjusted pumping systems, chemical feeders, auxiliary equipment, control systems storage tank levels and pump stations indicators.
- Followed plant safety procedures, rules, and regulations.
Call Centre Agent
EThekwini Municipality
10.2015 - 02.2018
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
Associate of Arts - Mechanical Fitting
Multi Skills Centre
Durban, South Africa 04.2001 -
Associate of Arts - Plumbing
Multi Skills Centre
Durban, South Africa 04.2001 -
Skills
Equipment inspection
System monitoring
Safety procedures
Sample collecting
Parts replacement
Plant optimization
Documentation skills
Safety inspections
Process control
Certification
Mechanical Fitting
Interests
Reading
Timeline
Mechanical Fitting
08-2024
Call Centre Agent
EThekwini Municipality
10.2015 - 02.2018
Small Plant Operator
Ethekwini Municipality Water And Sanitation
12.2010 - Current
Associate of Arts - Mechanical Fitting
Multi Skills Centre
04.2001 -
Associate of Arts - Plumbing
Multi Skills Centre
04.2001 -
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