Summary
Overview
Work History
Education
Skills
Personal Information
Custom Section
Skills
References
Timeline
Generic

Mfanelo Sikotoyi

Banker
PU149 purchase place building Johannesburg

Summary

To be among the best employees for the organization as a whole, to turnaround the organization to be among the best, add value and initiate faster sustainable growth through organizational commitment and team work. Customer service professional achieves high satisfaction levels and build trusted rapport with local community. Follows procedures and demonstrates strong record management practices. Financial services professional proficient in cheque, savings and investment fund accounts and transactions. Assist customers set up new services, move funds and meet any banking need. Excellent verbal and written communication skills combined with open and upbeat nature.

Overview

2
2
years of professional experience
6048
6048
years of post-secondary education

Work History

Digital Support Consultant

Standard Bank Group
07.2024 - Current
  • Developed comprehensive training materials for new team members, ensuring a smooth onboarding process.
  • Mentored junior consultants in best practices for providing exceptional customer service and technical expertise.
  • Streamlined support processes for improved efficiency and reduced response times.
  • Assisting clients with issues related to mobile apps, websites, or online platforms.
  • Guiding users through onboarding processes or digital transitions.
  • Troubleshooting login errors, account access problems, and system glitches.
  • Escalating unresolved issues to technical teams.
  • Providing training or documentation for digital tools


Universal Banker learner ship

Standard bank
06.2023 - 06.2024

Responding to clients queries, including transactional accounts, personal loans ,credit cards accounts advising on various financial matters and a standard bank customer service representative

  • Recommended bank products and services to current and prospective customers.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Listened to customer feedback and followed-up on complaints to help improve satisfaction levels.
  • Ordered new cheques for customers with desired format and design.

Education

Btech in Cost and Management accounting - Accounting

Mangosuthu University of Technology
Durban Kwa Zulu Natal
04.2017

Mangosuthu University of Technology
Durban Kwa Zulu Natal

Matriculated - Accounting

Elangwane Secondary School ( Mpumalanga Province )
Mpumalanga
12.2012

Skills

I am a good planner, organiser and I am able to efficiently and effectively put work into practice, as I take full ownership and pride to my projects and tasks on time I work efficiently under pressure and pay high attention to detail I am confident that I will able to execute all challenging tasks as an employee in your organisation and exceed all expectations within the organisation

Training and coaching

Strong interpersonal skills

Teamwork and collaboration

Customer service

Technical support expertise

Personal Information

  • ID Number: 9503255712089
  • Age / Date of birth: 03/25/95
  • Gender: Male
  • Nationality: South African
  • Driving Licence: Code B
  • Marital status: Single

Custom Section

  • Financial Accounting
  • Auditing
  • Management Accounting

Skills

I am a good planner, organiser and I am able to efficiently and effectively put work into practice, as I take full ownership and pride to my projects and tasks on time. I work efficiently under pressure and pay high attention to detail. I am confident that I will able to execute all challenging tasks as an employee in your organisation and exceed all expectations within the organisation.

References

  • Ms Nhlanhla Mnguni, Head of department, 0839913602, Elangwane senior secondary school
  • Mr SC Gumbi, Junior Accounting lecturer, 0792730543, Mangosuthu University of technology
  • Mr Monyonsi, Mathadira M 0760491793 Team Leader, Universal Banking
  • Mr Brighton , Sidimba 0670686511 Team Leader, Digital Support Commercial Backbase

Timeline

Digital Support Consultant

Standard Bank Group
07.2024 - Current

Universal Banker learner ship

Standard bank
06.2023 - 06.2024

Btech in Cost and Management accounting - Accounting

Mangosuthu University of Technology

Mangosuthu University of Technology

Matriculated - Accounting

Elangwane Secondary School ( Mpumalanga Province )
Mfanelo SikotoyiBanker