Mfanelo Sikotoyi
Banker
PU149 purchase place building Johannesburg
Summary
To be among the best employees for the organization as a whole, to turnaround the organization to be among the best, add value and initiate faster sustainable growth through organizational commitment and team work. Customer service professional achieves high satisfaction levels and build trusted rapport with local community. Follows procedures and demonstrates strong record management practices. Financial services professional proficient in cheque, savings and investment fund accounts and transactions. Assist customers set up new services, move funds and meet any banking need. Excellent verbal and written communication skills combined with open and upbeat nature.
Overview
2
2
years of professional experience
6048
6048
years of post-secondary education
Work History
Digital Support Consultant
Standard Bank Group
07.2024 - Current
- Developed comprehensive training materials for new team members, ensuring a smooth onboarding process.
- Mentored junior consultants in best practices for providing exceptional customer service and technical expertise.
- Streamlined support processes for improved efficiency and reduced response times.
- Assisting clients with issues related to mobile apps, websites, or online platforms.
- Guiding users through onboarding processes or digital transitions.
- Troubleshooting login errors, account access problems, and system glitches.
- Escalating unresolved issues to technical teams.
- Providing training or documentation for digital tools
Universal Banker learner ship
Standard bank
06.2023 - 06.2024
Responding to clients queries, including transactional accounts, personal loans ,credit cards accounts advising on various financial matters and a standard bank customer service representative
- Recommended bank products and services to current and prospective customers.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Listened to customer feedback and followed-up on complaints to help improve satisfaction levels.
- Ordered new cheques for customers with desired format and design.
Education
Btech in Cost and Management accounting - Accounting
Mangosuthu University of Technology
Durban Kwa Zulu Natal04.2017
Mangosuthu University of Technology
Durban Kwa Zulu NatalMatriculated - Accounting
Elangwane Secondary School ( Mpumalanga Province )
Mpumalanga12.2012
Skills
I am a good planner, organiser and I am able to efficiently and effectively put work into practice, as I take full ownership and pride to my projects and tasks on time I work efficiently under pressure and pay high attention to detail I am confident that I will able to execute all challenging tasks as an employee in your organisation and exceed all expectations within the organisation
Training and coaching
Strong interpersonal skills
Teamwork and collaboration
Customer service
Technical support expertise
Personal Information
- ID Number: 9503255712089
- Age / Date of birth: 03/25/95
- Gender: Male
- Nationality: South African
- Driving Licence: Code B
- Marital status: Single
Custom Section
- Financial Accounting
- Auditing
- Management Accounting
Skills
I am a good planner, organiser and I am able to efficiently and effectively put work into practice, as I take full ownership and pride to my projects and tasks on time. I work efficiently under pressure and pay high attention to detail. I am confident that I will able to execute all challenging tasks as an employee in your organisation and exceed all expectations within the organisation.
References
- Ms Nhlanhla Mnguni, Head of department, 0839913602, Elangwane senior secondary school
- Mr SC Gumbi, Junior Accounting lecturer, 0792730543, Mangosuthu University of technology
- Mr Monyonsi, Mathadira M 0760491793 Team Leader, Universal Banking
- Mr Brighton , Sidimba 0670686511 Team Leader, Digital Support Commercial Backbase
Timeline
Digital Support Consultant
Standard Bank Group
07.2024 - Current
Universal Banker learner ship
Standard bank
06.2023 - 06.2024
Btech in Cost and Management accounting - Accounting
Mangosuthu University of Technology
Mangosuthu University of Technology
Matriculated - Accounting
Elangwane Secondary School ( Mpumalanga Province )