Mfana George Madonsela
Investigations Manager Licensing
White River
Summary
Experienced investigations manager with a strong background in leading teams and uncovering critical insights. Skilled in implementing strategies to streamline processes and enhance decision-making. Expertise in risk assessment, conflict resolution, and managing multifaceted investigations to provide actionable insights. Proven track record of developing investigative protocols, fostering collaboration, and driving successful outcomes. Dedicated leader focused on decreasing costs, promoting efficiency, and exceeding targets in fast-paced environments through strategic thinking and impactful solutions.
Overview
29
29
years of professional experience
Work History
Investigations Manager Licensing
Mpumalanga Economic Regulator
07.2006 - Current
- Fostered a positive work environment focused on teamwork, innovation, open communication lines among employees.
- Optimized resource allocation by prioritizing high-impact investigations and ensuring timely deployment of personnel.
- Promoted continuous learning within the department by staying updated on industry trends and incorporating new methodologies into investigation processes.
- Enhanced efficiency by developing and implementing investigative procedures and strategies for the team.
- Streamlined case management processes, resulting in a significant reduction of backlog cases.
- Assessed potential risks associated with new business ventures or partnerships through detailed background checks.
- Ensured compliance with relevant laws, regulations, and policies throughout all aspects of investigative work.
- Provided expert guidance to junior investigators, enhancing their skills and performance levels.
- Contributed to organizational growth by identifying areas for process improvement within the investigation department.
- Managed budgets effectively while allocating resources strategically towards mission-critical tasks.
- Improved communication between departments by fostering collaboration and information sharing among team members.
- Established and maintained productive relationships with law enforcement agencies, leading to effective cooperation during joint investigations.
- Delivered concise briefings on ongoing investigations to executive leadership teams which informed strategic decision-making processes.
- Conducted comprehensive investigations that led to the successful resolution of complex cases.
- Increased case closure rate through thorough analysis, attention to detail, and diligent follow-up on leads.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Investigations Officer
Mpumalanga Gambling Board
06.2000 - 06.2006
- Maintained an exemplary clearance rate by effectively prioritizing caseloads based on urgency levels.
- Produced comprehensive investigative reports and official correspondence for criminal prosecution.
- Strengthened relationships with external partners by consistently providing valuable assistance during joint investigations.
- Conducted comprehensive background checks for high-profile cases, ensuring accurate information gathering.
- Enhanced case resolution rates through meticulous evidence analysis and thorough suspect interviews.
- Facilitated open communication channels between interdepartmental teams that led to increased collaboration on investigations.
Internal Sales Consultant
ABSA Nelspruit
11.1998 - 05.2000
- Implemented CRM systems to track customer interactions, improving data analysis capabilities for better decision-making processes.
- Supported product development efforts by offering insights on customer preferences and industry trends.
- Streamlined internal communication processes to improve collaboration between sales, marketing, and product teams.
Credit or Client Advisor
Volkskas Bank (Nelspruit)
01.1998 - 10.1998
Teller
Volkskas Bank (Nelspruit)
04.1997 - 12.1997
Apprentice contract (ABSA)
United Bank (Nelspruit)
01.1996 - 03.1997
Education
National Diploma - Internal Auditing
Technikon Pretoria
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University of South Africa
Certificate - Banking
Institute of Bankers
Certificate Programme - Forensic and Investigative Auditing
University of South Africa
MBA - Data Analytics
Woolf University
12-2024
Skills
Regulatory compliance
Affiliations
Affiliate CFE Member, South African Chapter
Timeline
Investigations Manager Licensing
Mpumalanga Economic Regulator
07.2006 - Current
Investigations Officer
Mpumalanga Gambling Board
06.2000 - 06.2006
Internal Sales Consultant
ABSA Nelspruit
11.1998 - 05.2000
Credit or Client Advisor
Volkskas Bank (Nelspruit)
01.1998 - 10.1998
Teller
Volkskas Bank (Nelspruit)
04.1997 - 12.1997
Apprentice contract (ABSA)
United Bank (Nelspruit)
01.1996 - 03.1997
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University of South Africa
Certificate - Banking
Institute of Bankers
Certificate Programme - Forensic and Investigative Auditing
University of South Africa
National Diploma - Internal Auditing
Technikon Pretoria
MBA - Data Analytics
Woolf University
Contact Numbers
072 577 2184, 013 750 8000
Email Addresses
- Georgem@mer.org.za
- Mgeorgemadonsela@gmail.com
Disclaimer
I, Mr. M G Madonsela declare that the above information is true and correct.
Personal Information
Criminal Offences: None
- Health Status: Excellent
- Date of Birth: 07/30/73
- Nationality: South African
- Driving License: Code 10
- Marital Status: Married
Reading
New Technologies
Extramural Activities
Reading, Debating, Jogging, Institute of Bankers, 8596084, Institute of Internal Auditors South Africa, 83510, Association of Certified Fraud Examiners – South African Chapter, AFF2281
First Names
Mfana George
Contact Numbers
072 577 2184, 013 750 8000
Email Addresses
- Georgem@mer.org.za
- Mgeorgemadonsela@gmail.com
Disclaimer
I, Mr. M G Madonsela declare that the above information is true and correct.
Personal Information
- Criminal Offences: None
- Health Status: Excellent
- Date of Birth: 07/30/73
- Nationality: South African
- Driving License: Code 10
- Marital Status: Married
Reading
New Technologies
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