Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Interests
Accomplishments
Additional Information
Software
Music, Researching about trending Technologies, AI, Machine Learning, AgentForce
Timeline
Generic
Mfanafuthi Perfect Khumalo

Mfanafuthi Perfect Khumalo

Senior Test Analyst, Lead QA Engineer (Voice - Salesforce Projects)
Boksburg

Summary

I am Mfanafuthi Perfect Khumalo, a Professional Passionate, ISTQB certified (23 years Software QA SDLC and STLC Testing experience), on the job trained Senior Salesforce UI/UX (Functional Quality Assurance Engineer, Tester/Test Analyst and Test Lead).

As an Experienced (Salesforce CRM) Functional UI&UX QA and Testing Specialist,

I do everything from Test Strategy, Test Planning, Agile Stand-ups, User Stories Whiteboarding, Refinery sessions, Participate in Daily scrums, Sprint planning, and Retrospectives within an Agile or hybrid SDLC, QA Testing, SIT, Regression, UAT, Prod Sanity, Smoke Testing, Prod Support, Testing Coordinator, Business user and junior Tester training and Mentoring, I can act as and support Lead QA, Test Leads, Scrum Master and Test Manager.

Having me in your organization as part of your Tech teams will be a great pleasure and will benefit them a lot as I will be bringing my 22 years of experience to help them deliver excellence, while I contribute, learn, grow and become an Expert and a great Asset.

Overview

7
7
years of professional experience
1994
1994
years of post-secondary education
10
10
Certifications
1
1
Language

Work History

Lead QA Engineer, Senior Functional Test Specialist (Voice Salesforce Projects)

ABSA Group Limited
01.2022 - Current
  • Company Overview: Salesforce CRM Migration
  • Working with Business Units, Product owners, Journey Leads, Developers, Architects, Scrum Masters in Driving Group’s SDL and QA Test Strategy and enforcing adherence to Standards and Governance.
  • Reviewing Sign-off and Closure reports, identifying individual and Team Performance gaps, Team and Individual Performance improvement, Team and Individual Performance Reviewing, Timesheets review and Approvals, Leaves Approvals.
  • Interviewing and Selection of new QA Engineers and Testers.
  • Leading and supporting the QA Engineers Team and Co-ordinating with Business Units, Developers, Project Managers, Scrum Masters, Product Owners from the teams.
  • IVR Functional Testing, Writing test cases, Execution, Defect Management and User Training.
  • Analysing workload of User Stories from Stories On-boarding, Refinery Sessions, work with Business to ensure that requirements are clearly documented before distributing to team.
  • Effort estimation based on Story points and functionality.
  • Daily reporting on Test Progress, Defects Management to Management and Executive in progress.
  • Escalation issues affecting work progress which can cause delivery of Business solutions.
  • Reviewing Test results.
  • Identifying potential system issues.
  • Motivating the Team to remain Quality Delivery Focused.
  • Distributing daily and weekly test progress report to project stakeholders.
  • Compiling daily and weekly defects report.
  • Distributing daily and weekly test progress report to project stakeholders.
  • Compiling Test Closure Reports and obtaining sign-off from all concerned stakeholders.
  • Ongoing Production Support and User Training.
  • Technologies: SALESFORCE CRM UI (Service, Sales, Marketing Cloud etc) Agile Accelerator, JIRA, TestRail, Mercury QC, IVR (Interactive Voice Responses), COPADO

Functional QA Engineer, Senior Test Analyst (Salesforce Projects)

ABSA Group Limited
12.2020 - 12.2021
  • Company Overview: RBB
  • Test requirements identification, analysis and extraction.
  • Co-ordinating with Business Analysts, Developers, Project Managers, Scrum Masters, Product Owners from the teams.
  • Work with Business Analysts to understand business requirements, do solutions assessments with Developers and Technical teams.
  • Salesforce CRM UI (Service, Sales, Marketing Cloud etc) SIT, UAT with the Business Units, Business Analysts, Developers, Project Managers, Scrum Masters, Product Owners from the teams.
  • IVR Functional Testing, Writing test cases, Execution, Defect Management and User Training.
  • Able to assess and analyse system and come up with internal and strategic approach good turnaround periods.
  • Defect management, logging of defects and tracking status Using JIRA.
  • System Integration Testing and Regression Testing execution.
  • Identifying potential system issues.
  • Compiling daily and weekly test progress report.
  • Distributing daily and weekly test progress report to project stakeholders.
  • Compiling daily and weekly defects report.
  • Distributing daily and weekly test progress report to project stakeholders.
  • Compiling Test Closure Reports and obtaining sign-off from all concerned stakeholders.
  • Production Support and User Training.
  • Technologies: SALESFORCE CRM UI (Service, Sales, Marketing Cloud etc) Agile Accelerator, JIRA, TestRail, Mercury QC

Senior UAT Test and Test Analyst (Consultant)

SOULSTICE (FLIPTIN) Multichoice Africa Limited
07.2020 - 11.2020
  • Test requirements identification, analysis and extraction.
  • Co-ordinating with Business Analysts, Developers, Project Managers, Scrum Masters, Product Owners from the teams.
  • Work with Business Analysts to understand business requirements, do solutions assessments with Developers and Technical teams.
  • Salesforce CRM UI (Service, Sales, Marketing Cloud etc) SIT, UAT with the Business Units, Business Analysts, Developers, Project Managers, Scrum Masters, Product Owners from the teams.
  • Able to assess and analyse system and come up with internal and strategic approach good turnaround periods.
  • Do SQL testing to ensure the Database/Backend can be correctly created, inserted, updated, found, selected, deleted etc.
  • Do API testing using tools like SOAP and POSTMAN to ensure that transactions, requests and updates can be posted and responses received via web services.
  • IVR Functional Testing, Writing test cases, Execution, Defect Management and User Training.
  • Defect management, logging of defects and tracking status Using JIRA.
  • System Integration Testing and Regression Testing execution.
  • Identifying potential system issues.
  • Compiling daily and weekly test progress report.
  • Distributing daily and weekly test progress report to project stakeholders.
  • Compiling daily and weekly defects report.
  • Distributing daily and weekly test progress report to project stakeholders.
  • Compiling Test Closure Reports and obtaining sign-off from all concerned stakeholders.
  • Technologies: SALESFORCE CRM UI (Service, Sales, Marketing Cloud etc) ADO, SPARKS, SOAP UI, JIRA, TestRail, Mercury QC, Trello, SQL API (SOAP UI and POSTMAN)

Functional and UAT Test Specialist (Consultant)

CIB at ABSA Group Limited
09.2018 - 03.2020
  • Company Overview: Africa Regional Office
  • Co-ordinating with Business Analysts, Developers, Project Managers, Scrum Masters, Product Owners from the teams.
  • Work with Business Analysts to understand business requirements, do solutions assessments with Developers and Technical teams.
  • Project documentation (FSS, TSS, BRS) reviewing and Signing off.
  • Able to assess and analyse system and come up with internal and strategic approach good turnaround periods.
  • Test requirements identification, analysis and extraction.
  • Creation of test cases and sequential scenarios Using TestRail, Mercury Test director Quality Centre.
  • Functional testing.
  • C-Zone (STAR Compliance) end user screen testing and validation.
  • Do SQL testing to ensure the Database/Backend can be correctly created, inserted, updated, found, selected, deleted etc.
  • Do API testing using tools like SOAP and POSTMAN to ensure that transactions, requests and updates can be posted and responses received via web services.
  • Defect management, logging of defects and tracking status Using JIRA.
  • Assisting during Test scoping, Efforts estimation and Planning.
  • UAT, SIT, Regression, Pre-Prod and Post-Prod Testing and Support.
  • End-user training.
  • Identifying potential new functionality.
  • Net Reveal AML Alerts/validation for the Transaction Monitoring Team.
  • Technologies: JIRA, TestRail, C-Zone (STAR Compliance), Net Reveal (AML and TM)

Education

Matric - Biology, History, Geography, Zulu, English, Afrikaans

Cacamezele High School

Human Resources Diploma - Human Resources, Labour Law, Industrial Relations, Principles of Business Management, Principles of Business Communication

Allenby Power Learning

Senior Human Resources Diploma - Training & Development, Personnel Activities & Functions, Organisational Behaviour & Development, Industrial Relations

Damelin Management School (DMS)

Skills

-Salesforce CRM UI&UX Quality Assurance Testing

-UI&UX Quality Assurance, Analyst and Testing

-Test Strategy Driver

-Test Planning

-Agile Stand-ups (AWM)

-User Stories Whiteboarding

-User Stories Refinery sessions

-Participate in Daily Scrums (AWM)

-Retrospectives within an Agile or hybrid SDLC

-QA Testing, SIT, Regression, UAT, Prod Sanity, Smoke Testing, Prod Support

-Testing Coordinator, Business User and Junior Tester (Interns and Grads) training on Practical Software Testing Fundamentals and Principles and Mentoring them

I can act as and support Lead QA, Test Leads, Scrum Master and Test Manager

Certification

Matric - Cacamezele High - Completed - 1994

References

Humbe, Denge, Engineering/Lead Developer (Salesforce), Humbe.denge@absa.africa, 0714221249, Absa Bank Limited, Department: Absa Bank Limited

Interests

Inovative and Love Learning new and better ways of doing things

Professional Software Testing Training Facilitator

Accomplishments

Since 2020 I been involved in the most Successful Migration Project Salesforce CRM Migration from old systems to a single UI&UX CRM, and I ensured delivery of Excellent Test results, Detailed Test cases, Test Progress and Defect Reports directly to my CIO.

Additional Information

I report directly to the Salesforce CRM Executive CIO who assigns tasks to me, I keep him and other Stakeholders as we progress with Delivery, and I also Train and Mentor Business Users and Junior Testers (Interns and Grads) on Practical on the job Software Testing Principles and Fundamentals.

Software

Salesforce - UI&UX Functional Testing

Agile Accelerator

HP Quality Centre Test Management Tool

Jira Task Management and Tracking

TestRail Test Management Tool

Virtual Banking

Copado

Music, Researching about trending Technologies, AI, Machine Learning, AgentForce

I love listening to Music and Research, Read up on Trending Technologies like Salesforce, AgentForce, LLM (Large Language Machine) 

AI (Artificial intelligence)and ML(Machine Language), CRT (Copado Robotic Testing) 

Timeline

Lead QA Engineer, Senior Functional Test Specialist (Voice Salesforce Projects)

ABSA Group Limited
01.2022 - Current

Functional QA Engineer, Senior Test Analyst (Salesforce Projects)

ABSA Group Limited
12.2020 - 12.2021

Senior UAT Test and Test Analyst (Consultant)

SOULSTICE (FLIPTIN) Multichoice Africa Limited
07.2020 - 11.2020

Functional and UAT Test Specialist (Consultant)

CIB at ABSA Group Limited
09.2018 - 03.2020

Human Resources Diploma - Human Resources, Labour Law, Industrial Relations, Principles of Business Management, Principles of Business Communication

Allenby Power Learning

Senior Human Resources Diploma - Training & Development, Personnel Activities & Functions, Organisational Behaviour & Development, Industrial Relations

Damelin Management School (DMS)

Matric - Biology, History, Geography, Zulu, English, Afrikaans

Cacamezele High School

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Mfanafuthi Perfect KhumaloSenior Test Analyst, Lead QA Engineer (Voice - Salesforce Projects)