Mehluli Moyo

• Engaged in first-level support for customers requiring routine support and troubleshooting.
• Resolved 40 End User tickets monthly.
• Coordinated and implemented the following Projects in both South Africa and Tanzania.

LAN Transformation projects.

Aruba WLAN Transformation from Cisco Platform.

HP MFP Printer Migration and Roll outs.

• Worked cross-functionally within organization and external partners, integrators and vendors.
• Implemented efficient inventory management systems to ensure sufficient stock levels for spare parts required during servicing visits.
• Organized and directed maintenance shutdowns and startups.
• Managed maintenance activities, supervised staff, and inspected equipment.

• Improved client satisfaction by providing timely and efficient onsite support for technical issues.
• Coordinated with vendors to replace or repair defective equipment under warranty, reducing expenses for clients.
• Reduced downtime for clients by rapidly identifying and addressing network connectivity issues.
• Acted as a liaison between IT departments and external support providers for issue escalation when necessary.
• Supported end users in remote locations using remote desktop tools, improving response times for offsite issues.

• Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
• Patched software and installed new versions to eliminate security problems and protect data.
• Generated reports to track performance and analyze trends.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Diagnosed and troubleshot hardware, software and network issues.
• Configured hardware, devices, and software to set up work stations for employees.

• Configured hardware, devices, and software to set up work stations for employees.
• Installed, configured and maintained computer systems and network connections.