Methembe Adriel Mpofu
Waitress
Pretoria
Summary
Dynamic and skilled Waitress with proven expertise in guest relations management and food preparation safety, honed at Mugg and Bean. Excelled in high-pressure environments, enhancing guest experiences through exceptional service and teamwork. Demonstrated mastery in multitasking and front-of-house display creation, contributing significantly to performance improvement.
Overview
6
6
years of professional experience
Work History
Waitress
Mugg and Bean Hillcrest Boulevard
08.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
Cafe Grenadine
09.2018 - 05.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Diploma In Business Management - Human Resources Management
Richfield Graduate Institute
Pretoria 05.2016
Skills
Guest relations management
Performance improvement
Front-of-house display creation
To-go order preparation
Ordering procedures
Food preparation and safety
Guest seating arrangements
Wine knowledge
Point of sale operation
Timeline
Waitress
Mugg and Bean Hillcrest Boulevard
08.2024 - Current
Waitress
Cafe Grenadine
09.2018 - 05.2024
Diploma In Business Management - Human Resources Management
Richfield Graduate Institute