Metasha Ramdayal
Pretoria
Summary
Hardworking Quality Controller with demonstrated success in improving compliance, reducing errors and eliminating waste. Quality-driven Quality Controller prepared to leverage 13 years of experience in challenging new position with room for advancement. Excited to improve quality at Bidvest McCarthy Volkswagen Menlyn with continuous reviews and a systematic approach. Innovative Quality Controller with progressive career in motor industry and proven leadership experience. Adept at supporting quality teams in process improvement initiatives. Collaborative individual with strong problem-solving abilities. Meticulous Quality Controller familiar with VWSA requirements and operational needs. Methodical and accurate team player with a well-coordinated mentality. Prepared to bring 13 years' experience to a growth-oriented position. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Quality Controller
Bidvest McCarthy Volkswagen Menlyn
Pretoria
02.2022 - Current
- Making sure all the Proceeds in the Volkswagen system is carried out to warranty specifications
- Ensuring all necessary documents are attached and vehicle tested to Volkswagen standard
- Speaking to clients and updating them on vehicle progress.
- Checked production performance for compliance with process standards.
- Coordinated regulatory inspections and documentation.
- Optimized tools and equipment to reduce errors.
- Audited internal processes and procedures for quality and compliance purposes.
- Inspected non-conforming parts and conducted root cause analysis.
- Managed quality operations to comply with contracts, company policies and safety protocols.
Service Advisor
Bosch Car Service Centre ND Fleets
Durban
01.2021 - 01.2022
- Updating clients with the progress of the vehicles, obtain the correct parts for the vehicle, contacting third party plans for authorization
- Booking in vehicles in the morning
- Costing, quotations for the vehicle
- Administration in the service department
- And service reception.
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Used knowledge of services to recommend additional products and offerings to customers.
- Recommended additional, useful services to customers to increase overall sales.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Researched coverages under warranties and determined requirements for coverage.
- Examined records and papers to verify warranty and service contract coverage.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Booking and Booking Audit Clerk
Hatfield VW
01.2017 - 01.2020
- Contact person: Pieter & Richard Jordaan 0124318000/0828990884 (Pieter) 0837002231 (Richard)
Booking Clerk
McCarthy Audi Centre Menlyn
Pretoria
01.2013 - 01.2017
- Stand in cashier and costing
- Verified paperwork completeness and accuracy to proactively correct missing information.
- Managed booking desk to check how many individuals in and out per shift.
- Set up new files in computer system with dates, personal details and other required data.
- Researched and resolved booking conflicts to deliver optimal service.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Took reservations from patrons by phone or online.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Booking Clerk
McCarthy Volkswagen Silver oaks Crossing
Pretoria
09.2010 - 02.2012
- Service reception/health & safety rep/Bookings Selling warranties/ Post following calls, Stand in, service advisor.
- Verified paperwork completeness and accuracy to proactively correct missing information.
- Set up new files in computer system with dates, personal details and other required data.
- Researched and resolved booking conflicts to deliver optimal service.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Took reservations from patrons by phone or online.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Personal Assistant
Momentum
Pretoria
01.2008 - 01.2009
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Maintained clerical correspondence via email and phone.
- Screened telephone calls and inquiries and directed as appropriate.
- Booked flights, hotel accommodations and ground transportation for smooth business travel.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Provided assistance communicating, typing correspondence or obtaining information.
- Submitted reports to and reviewed reports with supervisor.
- Prepared records of client progress and services performed under care.
Personal Assistant
City Couriers
01.2006 - 01.2007
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Performed various clerical tasks and organized office areas to promote productivity.
- Maintained clerical correspondence via email and phone.
- Screened telephone calls and inquiries and directed as appropriate.
- Managed household inventory and maintenance schedules.
- Coordinated meeting and work schedules for staff teams and executives.
- Made travel arrangements for employee trips and conferences.
- Completed basic administrative work and managed household accounts.
- Submitted reports to and reviewed reports with supervisor.
Admin/Reception, Contact Person
Jazmax
Durban
09.2005 - 04.2006
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
Education
High School Diploma -
New West Secondary
Durban, South Africa12.2004
Skills
- Consistent Procedure and Protocol Use
- Attentive and Observant
- Safety Compliance
- Adaptability and Flexibility
- Staff Training
- Quality Control Data Compilation
- Problem-Solving
- Quality Issue Identification
- Analytical Methodology Validation
- Data Capture and Analysis
- Problem Solving
- Verbal and Written Communication
- Procedural Improvements
- Compliance Standards
- Documentation Skills
- Compliance Requirements
Certification
0712892720
Address: Flat 412 Woodlands Place
95 Matt Ave
Pretorius Park
Criminal Record: None
EDUACTIONAL QUALIFICATIONS
Highest grade passed: 12
School attended: New West Secondary (2000 – 2004)
Subjects Passed: English (HG)
Afrikaans (HG)
Mathematics (SG)
Travel & Tourism (SG)
Speech & Drama (HG)
Geography (HG)
Languages
Timeline
Quality Controller
Bidvest McCarthy Volkswagen Menlyn
02.2022 - Current
Service Advisor
Bosch Car Service Centre ND Fleets
01.2021 - 01.2022
Booking and Booking Audit Clerk
Hatfield VW
01.2017 - 01.2020
Booking Clerk
McCarthy Audi Centre Menlyn
01.2013 - 01.2017
Booking Clerk
McCarthy Volkswagen Silver oaks Crossing
09.2010 - 02.2012
Personal Assistant
Momentum
01.2008 - 01.2009
Personal Assistant
City Couriers
01.2006 - 01.2007
Admin/Reception, Contact Person
Jazmax
09.2005 - 04.2006
High School Diploma -
New West Secondary
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