Meshack Suprise Khosa

illsgnitsisssAsissTelephonic collections focusing on minimising the forward roll rate of potential non-performing loans with the emphasis on customer retention, education, and rehabilitation, through effective and efficient collections skills

• Compliance with Statutory, regulatory, and business requirements, to protect the reputation of the group and to avoid legal action / sanction in respect of regulatory compliance matters
• Telephonic Collections on delinquent /out of order accounts, obtaining a PTP for the required amount due
• Refer customer requests to the relevant admin department for auctioning
• Maintain call activity at agreed levels
• Confirm / Update customer records
• Refer accounts to trace when no contact can be made
• Provide efficient and quality service to customer
• Comply with product specific policies and procedures
• Dialer on-line hours as specified per product area.
• Assisting with admin work such as compiling paid-up and settlement letters, requests for account closure, update of ITC, balance allocation and both immediate and future internal transfers
• Updating and adjusting of schedule
• Compiling perfomance report for internal affairs and debid orders

• Telephonic collections focusing on minimising the forward roll rate of potential non-performing loans with the emphasis on customer retention, education, and rehabilitation, through effective and efficient collections skills
• Compliance with Statutory, regulatory, and business requirements, to protect the reputation of the group and to avoid legal actions / sanction in respect of regulatory compliance matters
• Telephone collection on delinquent / out of order accounts, obtaining a PTP for the required amount due
• Maintain call activity at agreed levels
• Confirm / Update customer records
• Refer accounts to trace when no contact can be made
• Provide efficient and quality services to customer
• Comply with product specific policies and procedures.

• Capturing payment holiday relief request
• Updating Customers details
• Tracking and tracing payment holiday relief application on the system
• Assisting with payment holiday application
• Responding to client enquiries for payment holiday via email
• Requesting supporting documents from customers for payment holiday application updates
• Escalating payment holiday matters to all relevant department (CC, PL, OD, VAF and HL)
• Sending account for payment holiday execution
• Giving feedback to customer’s regarding their payment holiday application request.

• Telephonic collections focusing on minimising the forward roll rate of potential non-performing loans with the emphasis on customer retention, education, and rehabilitation, through effective and efficient collections skills
• Compliance with Statutory, regulatory, and business requirements, to protect the reputation of the group and to avoid legal actions / sanction in respect of regulatory compliance matters
• Telephone collection on delinquent / out of order accounts, obtaining a PTP for the required amount due
• Maintain call activity at agreed levels
• Confirm / Update customer records
• Refer accounts to trace when no contact can be made
• Provide efficient and quality services to customer
• Comply with product specific policies and procedures.

• Telephonic collections focusing on minimising the forward roll rate of potential non-performing loans with the emphasis on customer retention, education, and rehabilitation, through effective and efficient collections skills (Department was Cheques and Loans)
• Compliance with Statutory, regulatory, and business requirements, to protect the reputation of the group and to avoid legal action / sanction in respect of regulatory compliance matters
• Telephonic Collections on delinquent /out of order accounts, obtaining a PTP for the required amount due
• A PTP for the required amount due
• Refer customer requests to the relevant admin department for actioning
• Maintain call activity at agreed levels
• Confirm / Update customer records
• Refer accounts to trace when no contact can be made
• Provide efficient and quality service to customer
• UIP/UAD dialer on-line hours as specified per product area
• Comply with product specific policies and procedures.