Diligence Business processes analysis Business Requirements Documentation (BRD) development Information Technology skills Risk assessment and management Gap analysis Production analysis technical knowledge Business awareness Change Management Investigation and diagnostic skills
Meshack Mabaso
Business Analyst
Benoni
Summary
MESHACK SAKKIE MABASO is an efficient professional ambitious Business Process Analyst aiming to leverage 7 years of expertise in spearheading business solutions to optimize organizational performance. Well-versed in liaising between IT professionals and business leaders to transform business goals into actionable improvements and profitable outcomes. Demonstrated success in developing and interpreting logical data models to identify opportunities for performance improvement. Polished Business Process Analyst with exemplary data monitoring, telephone and multitasking skills. Respectful professional skillful performing implementation support and direction for process improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Business Process Analyst
Momentum Metropolitan Holding Limited
Johannesburg
12.2017 - Current
- Spearheaded initiatives to organize and automate business processes
- Assessed business and product profitability through extensive market analysis
- Developed strategies to optimize costs and improve reporting practices
- Delivered improved decision-making practices and individual accountability by analysing and overhauling business information systems
- Delivered in-depth presentations on business analytics to internal stakeholders, departmental teams, and management
- Investigated problems and made informed decisions on improvement opportunities
- Examined current processes and implemented improvements from proposal to delivery stages
- Conducted system and business process mapping to enhance processes
- Analyses business processes, auditing policy and procedures to ensure compliance with regulatory standards
- Effective communication with business; GEMS inter- SPNs and the Scheme (GEMS)
- Collaborated with upper management to drive strategy and implement new processes.
Assistant Manager
Momentum Metropolitan Holding Limited
Johannesburg
03.2022 - 07.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Business Process Analyst
Business Collaborate (PTY) LTD
Midrand
03.2017 - 11.2017
- Conducted a close examination of production problems to find fast solutions
- Provided supervisor with comprehensive written reports on work progress
- Implemented effective inventory management processes
- Employed critical analysis to find problems and develop solutions
- Established team schedules for optimum administrative coverage
- Respond to production emergencies such as application down and substantial logic error.
ASSISTANT OPERATIONS MANAGER
Business Collaborate (PTY) LTD
Johannesburg
03.2015 - 03.2017
- Provided leadership and guidance to Operations and ensured that necessary contingency efforts were implemented in terms of extra working hours or used multiple resources to assist with indexing if high correspondence volumes were experienced
- Employed exceptional communication and relationship-building skills to develop trusting, professional client relationships
- Approached customer service with a cheerful outlook and helpful demeanor
- Cooperated with team members to develop and implement effective solutions
- Provided supervisor with comprehensive written reports on work progress
- Provided advice and support to a large volume of clients on varied problems
- Developed new processes for team communication and coordination
- Managed staff using a targeted approach to training, hiring, and employee engagement
- Indexing SLA: items received were indexed within eight hours as required by the client
- Performed regular client engagements through monthly feedback meetings to gauge client satisfaction
- Also represented Business Collaborate
TEAM LEADER - CORRESPONDENCE MANAGEMENT SERVICES
Medscheme Holdings (PTY) LTD
Johannesburg
02.2008 - 02.2015
- Designed comprehensive dashboard to visualise team KPIs, analyse progress and boost productivity
- Developed business continuity plans to support ongoing service delivery and crisis management
- Implemented performance management framework to track milestones and build capacity
- Reported on company goals during planning meetings using PowerPoint and Excel to present team performance data
- Prioritised and delegated tasks to effectively deliver company goals by tailoring responsibilities to individual employee strengths.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
CERTIFICATE - Project Management
Varsity College
Midrand, Gauteng 05.2019 - 05.2019
DIPLOMA - BUSINESS ADMINISTRATION OFFICE ADMINISTRATION
Universal College Outcomes
Benoni, Gauteng 06.2006 - 06.2006
SENIOR CERTIFICATE - Grade 12
Hulwazi High School
Daveyton, Gauteng 12.2002 - 12.2002
Skills
Diligence
Business processes analysis
Business Requirements Documentation (BRD) development
Information Technology skills
Risk assessment and management
Gap analysis
Production analysis technical knowledge
Business awareness
Change Management
Investigation and diagnostic skills
Data monitoring
Presentation Skills
Workflow Analysis
Business process modeling
Business intelligence tools
Process change management
Stakeholder Management
Accomplishments
- SQL (Structured Query Language)
- Wealth Management
- Service Monitor
- Free to Grow Life Skills
- Occupational Health and Safety
- Successful Supervision Portfolio of Evidence
- Evolve: Passion for People and Performance
- Computer Literacy
- Contract on SPN forums as prescribed by GEMS.
References
- Ms. Mamare Penny Moiloa, GEMS Contract Manager: Business Collaborate, Former Management Director at Medscheme Holding (PTY) LTD Director of Lesaka BusinessConsulting (PTY) LTD, 082 456 2184
- Mr. Ofentse Ramoshaba, Business Analyst: Government Employees Medical Scheme (GEMS), 012 366 4645, 072 9243059
- Mr. Russell Samuels, Head: GEMS Correspondence Management (Metropolitan Health Group), 079 882 2315
Software
Timeline
Assistant Manager
Momentum Metropolitan Holding Limited
03.2022 - 07.2024
CERTIFICATE - Project Management
Varsity College
05.2019 - 05.2019
Business Process Analyst
Momentum Metropolitan Holding Limited
12.2017 - Current
Business Process Analyst
Business Collaborate (PTY) LTD
03.2017 - 11.2017
ASSISTANT OPERATIONS MANAGER
Business Collaborate (PTY) LTD
03.2015 - 03.2017
TEAM LEADER - CORRESPONDENCE MANAGEMENT SERVICES
Medscheme Holdings (PTY) LTD
02.2008 - 02.2015
DIPLOMA - BUSINESS ADMINISTRATION OFFICE ADMINISTRATION
Universal College Outcomes
06.2006 - 06.2006
SENIOR CERTIFICATE - Grade 12
Hulwazi High School
12.2002 - 12.2002
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