Meshach Govender
Channel Account Manager
Roodepoort
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
B2B Sales Manager
Teltonika Networks
9 2023 - Current
- Contributed to market research, including identifying market potential and finding opportunities for growth
- Built and maintained long-term relationships with new and existing customers through daily contact, making presentations, frequent visits
- Prepared commercial offers and ensured contracts to achieve assigned sales goals
- Attended exhibitions/meetings abroad to represent Teltonika and its products with solutions
- Collaborated with the technical support department and product specialists to address customer requirements.
Channel Sales Manager
ECN
01.2022 - Current
- Managed existing reseller customer base
- Grew dealer Base by 25% per annum
- Met budgeted targets as per target letter
- Proactively managed dealer agreements by enforcing incentive letter with partners
- Dealer commission to be reviewed quarterly with all partners
- Responded to queries within 24 hours
- Responsible use of ECN marketing material
- All promotional items to be signed for by recipient
- All dealers to be visited minimum once monthly
- Larger and closer partners to be met weekly, outlying areas (more than 3 hours' drive one way) once every two months
- Attended client meetings with dealers
- Checked solutions and quotes within 24 hours
- Minute all dealer and client meetings
- Provided weekly activity reports, including leads, feasibility, and reseller meetings
- Ensured effective training to reseller sales and marketing teams on all products offered by ECN
- Up skilled all sales and management on ECN products
- Maintained register for all training done at dealers
- Feedback weekly on installations
- Provided Pipeline on VBX, Fibre, and Wireless each Monday
- Escalated various issues to respective departments should it not be related to sales.
Commercial Relationship Manager
Cartrack
04.2021 - 11.2021
- Market and sell Cartrack products and services to SME's and larger commercial customers
- Ensure that sales and revenue targets in specified areas are met and/or exceeded
- Engage at executive level, build and maintain long-term relationships with these clients and maximize sales opportunities within them
- Focus on quality, attend to all administrative tasks (CRM System) associated with the sales channel
- Understand the value of a full fleet solution and have an in-depth understanding of Cartrack's value-added products and services.
- Implemented marketing strategies targeting specific industries resulting in increased brand awareness among potential clients
- Managed a portfolio of commercial clients, ensuring their financial needs were met efficiently and effectively
- Managed revenue models, process flows, operations support and customer engagement strategies
Corporate Sales Executive
Virtual Payment Solutions
03.2019 - 05.2020
- Sold Prepaid Airtime, VAS, and Marketing Platform including all other Company Solutions to resellers
- Sold custom telecommunication solutions, Virtual Warehousing, Transacting Switches, Starter Pack Systems, USSD menus, and Tablet Applications to Key Customers
- Sold telecommunication solutions and products to existing clients and helped them grow their business
- Developed company's systems from customer sales and strategy level side based on existing customer feedback
- Solution Sales
- Digital Marketing strategies with our Partner Vodacom
- Maintained and grew business relationships with current Resellers
- Reseller Channel Management
- Channel Management product training and Demonstrations
- Point of Sale Device Management and Supply
- Building of Rewards and Incentive Platforms for Clients
- Digital Marketing Solutions provisioning through Vodacom
- Direct engagement with all the relevant Mobile Service Providers in SA and parts of Africa as well.
Business Development Manager
UG Comms
10.2015 - 11.2018
- Assisted with planning and execution of Growth strategy to support expansion, profitability, and sustainability
- Developed tactical plans aligned to business and client priorities
- Implemented sales strategies
- Forecasted sales targets and monitored progress
- Achieved sales targets by developing new business with existing and potential clients
- Managed own sales activity and pipeline to meet revenue targets
- Researched industry sectors and developed plan for growth opportunities
- Established, managed, and retained relationships with existing and potential clients
- Generated new leads by identifying target clients and/or relevant contacts
- Identified opportunities for campaigns, services, and distribution channels that led to increase in sales
- Participated in industry and client networking
- Attended conferences, meetings, and industry events
- Delivered client solutions.
Operations Manager
MVG Solutions
02.2013 - 08.2015
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Ensured safety compliance with strict adherence to industry standards and regulations during all fiber optic projects.
- Assisted in business development efforts by preparing detailed proposals for potential clients outlining scope, cost estimates, timelines, and deliverables for proposed fiber optic projects.
- Implemented rigorous quality control measures to ensure consistent delivery of top-notch services to clients.
- Increased project efficiency by expertly managing team of technicians working on fiber optic installations.
- Optimized resource allocation by carefully analyzing project requirements and accurately estimating required materials and labor costs.
- Provided exceptional customer service, promptly addressing client inquiries and concerns throughout the project lifecycle.
- Developed comprehensive maintenance plans to prolong the lifespan of installed fiber optic systems while minimizing disruptions to network functionality.
- Upheld environmentally responsible practices during all fiber optic projects, contributing to sustainable business operations.
- Contributed to company growth by successfully completing high-profile projects that led to increased brand visibility within the market.
- Continuously improved team productivity by providing regular training and mentoring for technicians on fiber optic best practices.
- Enhanced network performance by overseeing the installation and maintenance of fiber optic systems.
- Achieved successful completion of numerous fiber optic projects within schedule and budget constraints.
- Boosted client satisfaction by providing post-installation support and ensuring a smooth transition into the newly-implemented fiber optic networks.
- Collaborated effectively with cross-functional teams to achieve seamless integration between existing infrastructure and newly-installed fiber optic systems.
- Maintained accurate documentation for each fiber optic project, including progress reports, budget tracking, and final as-built drawings.
- Established strong relationships with suppliers, securing high-quality materials at competitive prices to optimize project outcomes.
- Stayed abreast of industry advancements in order to recommend innovative solutions that enhanced overall network performance for clients'' businesses.
- Reduced downtime for clients by efficiently troubleshooting and resolving network issues.
- Delivered high-quality results by closely monitoring project progress, addressing any concerns or obstacles in a timely manner.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Conducted site surveys to validate customer's infrastructure deliverables.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Scheduled and oversaw maintenance, repair and installation activities.
- Created and maintained daily and weekly reports for upper management.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Utilized proper tools and materials to adhere to safety guidelines.
- Organized ongoing maintenance schedules to boost system performance.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Contributed to development, implementation, and execution of maintenance programs.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Managed efficient teams of up to [Number] employees.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Monitored product quality and communicated necessary improvements to site superintendent.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
Account Manager
Telkom Business
12.2008 - 11.2012
- Accounts Manager in data and voice solutions environment
- Assisted and provided Telecoms solutions ranging from a single telephone line to PABX, DIGI-net links, WI-FI, VPN, VOIP solutions
- Managed portfolio with sales target of R7-8 million
- Achieved and exceeded targets during period of employment
- Excellent negotiator and salesman
- Managed customers by providing solutions in voice and VOIP solutions, IT and CLOUD services, WAN/LAN services, mobile solutions, convergence, internet services.
Service Rep
Telkom
1 1999 - 11.2008
- Managing debts of creditors, ensuring timely payments are made, processing of incoming funds, reconciling invoices, resolving account queries, and managing debt recovery
- Monitor collections
- Improve effectiveness of collections process
- Assist in controlling and minimizing bad debts
- Perform credit control audits
- Advisory capacity on credit and pre-legal matters (defaulting debtors)
- Debtors control
- Fraud and Risk Management / Investigations.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service
- Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times
- Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills
- Delivered outstanding support, assisting customers in navigating complex product offerings and services
- Responded to customer requests for products, services, and company information
- Investigated and resolved customer inquiries and complaints quickly
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Increased efficiency and team productivity by promoting operational best practices
- Met customer call guidelines for service levels, handle time and productivity
- Resolved associate, tool and service delivery issues revealed by statistical reports
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Cross-trained and provided backup support for organizational leadership
Education
High School Diploma -
Phoenix Secondary School
Durban South Africa 01.1992 - 12.1996
Certificate - Telecommunications Networks
UNISA
Gauteng South Africa 01.2017 - 06.2017
Skills
Ms Office
Excel
Outlook
CRM
Sales Tracking
Lead Generation
Sales operation
Business Planning
Market Research
Sales team training
New Business Development
Relationship Building
Performance Management
Strategic Planning
Order Management
Product Knowledge
Direct Sales
Territory sales management
Revenue Forecasting
Pipeline Management
Solution selling
Profitability Optimization
KPI Tracking
Strategic account development
Motivational Skills
Proposal Development
Sales operations
Sales expertise
Goals and performance
Verbal and written communication
Business development and planning
Sales process
Sales strategy development
Goal Setting
Sales processes
CRM Software
Market intelligence
Key Account Management
Database Management
B to B sales
Salesforce
Analytical problem solver
Sales Coaching
Positive and upbeat
Continuous improvements
Consultative Sales
Operations
Rapport and relationship building
Promotional sales events
Risk Mitigation
Territory Management
Social Media Savvy
Extensive personal network
Sales process engineering
Review of contracts
Decisive
Resolution-oriented
Brand-building strategies
Bilingual in Afrikaans
Prospecting skills
Systems and software expertise
Compelling sales proposal writer
Advanced Salesforcecom user
Problem-Solving
Problem-solving abilities
Team building
Teamwork and Collaboration
Multitasking Abilities
Time management abilities
Client Relations
Sales strategy
Customer Service
Decision-Making
Multitasking
Self Motivation
Problem-solving aptitude
Goal Setting and Achievement
Time Management
Adaptability and Flexibility
Interpersonal Skills
Staff Training and Development
Organizational Skills
Effective Communication
Analytical Skills
Customer Complaint Resolution
Client Retention
Pre-sales support
Business Analytics
Sales coordination
Marketing strategy
Sales Presentations
Customer Acquisition
Sales Training
Data Analysis
CRM proficiency
Partner recruitment
Report Generation
Operations Management
Excellent Communication
Document Management
Team Collaboration
Active Listening
Attention to Detail
Sales Targeting
Adaptability
Analytical Thinking
Competitor Analysis
Appointment Scheduling
Staff Supervision
Data Analytics
Task Prioritization
Professionalism
Employee Retention
Reliability
Sales Projections
Account Management
Training development
Written Communication
Marketing Strategy Development
Continuous Improvement
Interpersonal Communication
Inventory Management
Customer Portfolio Management
Data Confidentiality
Customer Order Management
Closing Techniques
Team Recruiting and Onboarding
Sales Forecasting
Advertising Campaigns
Personaladdress
51 Topaz Avenue, Kloofendal, Roodepoort
Postaladdress
51 Topaz Avenue, Kloofendal, Roodepoort
Emailaddress
meshach.gov@gmail.com
Criminalrecord
None
Maritalstatus
Married
Driverslicensecode
8
Healthcondition
Excellent
Personal Information
Gender: Male
Languages
English
Afrikaans
References
- Anthony Pillay, UG Comms, 082 839 0274
- Sylvester Mentor, Telkom, 081 470 443
- Renier Potgieter, Virtual Payment Solutions, 072 054 7089
- Roelof Wallace, Cartrack, 078 707 0256
- Clinton Parasuramen, ECN, 082 450 9354
Training
- See attached certificates, Sales and Marketing
- Telkom Centre for Learning, Customer
- UNISA, Certificate on request
Accomplishments
- Achieved the Channel Manager with Highest Growth Nationally for year ending 2022 at Electronic Communications Network
Certification
Designing and Implementing Telecoms Networks
Timeline
Channel Sales Manager
ECN
01.2022 - Current
Commercial Relationship Manager
Cartrack
04.2021 - 11.2021
Corporate Sales Executive
Virtual Payment Solutions
03.2019 - 05.2020
Certificate - Telecommunications Networks
UNISA
01.2017 - 06.2017
Business Development Manager
UG Comms
10.2015 - 11.2018
Operations Manager
MVG Solutions
02.2013 - 08.2015
Account Manager
Telkom Business
12.2008 - 11.2012
High School Diploma -
Phoenix Secondary School
01.1992 - 12.1996
B2B Sales Manager
Teltonika Networks
9 2023 - Current
Service Rep
Telkom
1 1999 - 11.2008
Designing and Implementing Telecoms Networks
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