Meryl Lawrence
Project Coordinator
Cape Town
Summary
Dynamic and results-oriented professional with a proven track record at VPAS Idea Merchants, adept in problem-solving and outstanding communication. Excelled in improving team communication and enhancing customer satisfaction, demonstrating strong capabilities in administrative support and client relationships. Skilled in navigating complex projects and sales environments to exceed targets and optimize operations.
Overview
19
19
years of professional experience
Work History
Project Coordinator
VPAS Idea Merchants
09.2022 - Current
- Ensured detailed tracking and recording of all facets associated with designated tasks.
- Improved team communication by maintaining open lines of communication and fostering a collaborative environment.p
- Provided administrative support for meetings, documentation, and reporting, ensuring efficient workflow within the team.
- Effectively managed multiple competing priorities simultaneously without sacrificing quality outcomesresults.
- Sorted and organized files, spreadsheets, and reports.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
CSR, Sales
MTN
04.2009 - 01.2022
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving
- Provided personalized product recommendations based on customers'' needs and preferences.
- Utilized CRM tools effectively to track customer interactions and maintain accurate records.
- Built strong relationships with clients, leading to repeat business and referrals.
Clerk
MTN
01.2006 - 04.2009
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
Certificate - Small Business Management
Achievers School of Business
Mitchells Plain01.2006
National Senior Certificate - Matric
Westridge High
Mitchells Plain12.2004
Skills
Problem-solving
Timeline
Project Coordinator
VPAS Idea Merchants
09.2022 - Current
CSR, Sales
MTN
04.2009 - 01.2022
Clerk
MTN
01.2006 - 04.2009
Certificate - Small Business Management
Achievers School of Business
National Senior Certificate - Matric
Westridge High
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