MERVYN DAVIDS
Senior Technician
Cape Town
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Senior Technician
BCX
Cape Town
03.2021 - Current
- Acting in a regional services manager's (RSM) role from 07/21/2022 - present.
- In the acting RSM role, I managed a team of over 30 team members.
- Setup KPI's with my manager and other RSM's.
- Attend all management meetings and provide feedback to the wider team.
- Work with teams to achieve SLAs for our customers.
- Strategize plans with the Team Leaders for our teams to be consistent in achieving SLAs.
- Completed preventive maintenance on set schedules.
- Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
- Assisted in the design and installation of advanced technology upgrades, resulting in increased productivity levels.
Technician
BCX
06.2005 - 02.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Optimized system performance thorough testing and analysis.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
Software Developer
Stowe Holdings
06.2003 - 05.2005
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.
- Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
Developer / Sales (Freelance)
Concept Media
Cape Town
01.2002 - 03.2003
- Using Macro Media Software for creation of advertising, presentation, and promotional material that are cut on CD-ROMs for corporations and institutions.
- Liaise with clients for sales of product and development of CD-ROM.
- On rollout of completed product, do presentation and training to client.
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
Developer
Effective Intelligence
Cape Town
06.2001 - 03.2002
- · Gathering and analyzing system requirements
- · Develop of applications to be managed by in-house staff. Manage testing and rollout.
- · Develop a configuration utility for a real-time business-critical message brokering system, for both local and remote use.
- · All application developed in Delphi 7 and Kylix 3.
- Worked on a Windows and Linux platform.
- Debugged complex software issues, leading to a more stable product release.
Education
Software Development
Dakota Training Solutions
Cape TownMSCE Courses
ISU Campus
Cape TownProgress Corporate Solutions, Cape Town
Cape TownHigh School Diploma -
Grassdale Senior Secondary School
Cape Town, South Africa 04.2001 -
Skills
Programming
Timeline
Senior Technician
BCX
03.2021 - Current
Technician
BCX
06.2005 - 02.2022
Software Developer
Stowe Holdings
06.2003 - 05.2005
Developer / Sales (Freelance)
Concept Media
01.2002 - 03.2003
Developer
Effective Intelligence
06.2001 - 03.2002
High School Diploma -
Grassdale Senior Secondary School
04.2001 -
Software Development
Dakota Training Solutions
MSCE Courses
ISU Campus
Progress Corporate Solutions, Cape Town
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