

HR Operating & Systems Specialist at EY with experience supporting HR technology projects, operational readiness and business process improvement. I work at the intersection of HR, systems and service delivery, ensuring HR operations run smoothly through effective workflow management, testing coordination, reporting and stakeholder engagement.My role includes updating and maintaining work instructions, coordinating system and process changes, managing tickets and issues, and validating that updates meet business and payroll requirements within strict turnaround times. I also contribute to project delivery by supporting user acceptance testing, tracking progress, identifying risks and ensuring teams are ready for go-live.I hold a Diploma in Management Assistant as well as a Higher Certificate in Human Resource Management, bringing a strong foundation in HR principles together with hands-on experience in HR operations, systems support and process optimization. My focus is on enabling efficient, compliant and scalable HR services through continuous improvement and collaboration.
• Stakeholder Engagement
• Cross-Functional Coordination
• Business & IT Liaison
• Change Communication
• Training & User Support
• Workshop & Testing Session Facilitation
Updated HR database with new employee information, changes in benefits, and other details.
Address a wide range of HR inquiries, catering to both internal staff and external parties
Liaise with department heads to resolve HR concerns
Maintain comprehensive HR records including contracts, personal information, ensuring compliance with GDPR
Review and edit verification of employment statements
Payroll Checking
Pulling Reports
Manage ticket assignment and resolution in Contact Center
Updating of Work Instructions and Success Factors system
Prepare UIF documentation
Ensure correctness of updates to bank procedures
Adhere to turnaround times with the aim to resolve queries timeously and efficiently
Microsoft Office
Strategic thinkerMicrosoft OfficeMicrosoft Office proficiencyLabour law complianceStakeholder communicationCompensation knowledgeEmployee record-keepingEmployee engagementOral and written communicationFile handling
Exploring Restuarants