Summary
Overview
Work History
Education
Skills
Certification
Interests
Websites, Portfolios and Profiles
References
Timeline
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Merry Motaung

Merry Motaung

HR Operation System Specialist (HR OSS)
JOHANNESBURG

Summary

HR Operating & Systems Specialist at EY with experience supporting HR technology projects, operational readiness and business process improvement. I work at the intersection of HR, systems and service delivery, ensuring HR operations run smoothly through effective workflow management, testing coordination, reporting and stakeholder engagement.My role includes updating and maintaining work instructions, coordinating system and process changes, managing tickets and issues, and validating that updates meet business and payroll requirements within strict turnaround times. I also contribute to project delivery by supporting user acceptance testing, tracking progress, identifying risks and ensuring teams are ready for go-live.I hold a Diploma in Management Assistant as well as a Higher Certificate in Human Resource Management, bringing a strong foundation in HR principles together with hands-on experience in HR operations, systems support and process optimization. My focus is on enabling efficient, compliant and scalable HR services through continuous improvement and collaboration.

Overview

9
9
years of professional experience
4
4
Certifications

Work History

HR Operations System Specialist

Ernst & Young (EY)
08.2025 - Current

• Stakeholder Engagement
• Cross-Functional Coordination
• Business & IT Liaison
• Change Communication
• Training & User Support
• Workshop & Testing Session Facilitation

  • Reporting & Data analysis
  • Business Process Mapping
  • System & Release Coordination System & Release Coordination
  • Project & UAT Leadership Project & UAT Leadership
  • Risk Management
  • Document Management
  • KPI Tracking

Human Resources Administrator

Ernst & Young
02.2023 - 08.2025

Updated HR database with new employee information, changes in benefits, and other details.

Address a wide range of HR inquiries, catering to both internal staff and external parties

Liaise with department heads to resolve HR concerns

Maintain comprehensive HR records including contracts, personal information, ensuring compliance with GDPR

Review and edit verification of employment statements

Payroll Checking

Pulling Reports

Manage ticket assignment and resolution in Contact Center

Updating of Work Instructions and Success Factors system

Prepare UIF documentation

Ensure correctness of updates to bank procedures

Adhere to turnaround times with the aim to resolve queries timeously and efficiently

Victim Support Worker

Khulisa Social Solutions
02.2022 - 07.2022

Florist/Event Assistant

Blossoms & Balloons
09.2021 - 02.2022

Management Assistant Intern

Ernst & Young
02.2019 - 07.2020

Administrative Clerk

Phukalla Secondary School
07.2018 - 12.2018

Field Marketing Agent

Bayport Financial Services
10.2016 - 12.2016

Education

Certificate in Human Resource Management -

Regent College

Management Assistant - Communication, Office Practice, Computer practice, Information Processing and Public Relations

Sedibeng TVET College

Matric - Sesotho, Economics, English, Accounting, Mathematical Literacy, Life Orientation and Business Studies

Phukalla Secondary School
Lindley, Free State

Skills

Microsoft Office

Strategic thinkerMicrosoft OfficeMicrosoft Office proficiencyLabour law complianceStakeholder communicationCompensation knowledgeEmployee record-keepingEmployee engagementOral and written communicationFile handling

Certification

Employability in the 21st century skills programme

Interests

Hiking
Pedal

Exploring Restuarants

Websites, Portfolios and Profiles

linkedin.com/in/merrymotaung-92aa091a1

References

  • Mrs. Mauwna Channa, HR Business Partner and direct line manager, Ernst & Young, 0833733174
  • Mr. Vijay Makenjee, Senior Manager - Employee Relations, Ernst & Young, 0763058838
  • Mrs. MG Mabuya, School Principal, Phukalla Secondary School, 0828457988
  • Jonetta Bowyer, Assistant Director, Ernst & Young (EY), 0826116677

Timeline

HR Operations System Specialist

Ernst & Young (EY)
08.2025 - Current

Human Resources Administrator

Ernst & Young
02.2023 - 08.2025

Victim Support Worker

Khulisa Social Solutions
02.2022 - 07.2022

Florist/Event Assistant

Blossoms & Balloons
09.2021 - 02.2022

Management Assistant Intern

Ernst & Young
02.2019 - 07.2020

Administrative Clerk

Phukalla Secondary School
07.2018 - 12.2018

Field Marketing Agent

Bayport Financial Services
10.2016 - 12.2016

Management Assistant - Communication, Office Practice, Computer practice, Information Processing and Public Relations

Sedibeng TVET College

Matric - Sesotho, Economics, English, Accounting, Mathematical Literacy, Life Orientation and Business Studies

Phukalla Secondary School

Certificate in Human Resource Management -

Regent College
Merry MotaungHR Operation System Specialist (HR OSS)