MERLIN SOLOMONS
Patient Administrator
322 7th Avenue Eikendal Kraaifontein
Summary
Dedicated,professional and committed Medical Receptionist who works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in scheduling, records, and front desk management. With more than 15 years in the healthcare industry.
I utilize strong interpersonal skills, demonstrating the utmost discretion when dealing with confidential and sensitive matters.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Medical Receptionist
SCP Radiology
Willowbridge
11.2022 - Current
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Patient Administrator
Morton & Partners Radiology
09.2014 - 10.2022
- Assisted physicians with pre-authorization requests, ensuring timely approval of required treatments or medications for patients wellbeing.
- Managed payment collections from patients seamlessly while providing detailed explanations regarding their financial responsibilities.
- Facilitated communication between patients, healthcare providers, and insurance companies to ensure seamless coordination of care.
- Increased accuracy of billing procedures by thoroughly verifying insurance coverage details before appointments.
Receptionist
Netcare Blaauwberg Hospital
02.2012 - 09.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to enquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Managed approximately 30 incoming calls, emails per day from customers.'
Medical Receptionist
Dr JWK Louw - Cardio Thoracic Surgeon
08.2007 - 02.2012
- Supported office staff and operational requirements with administrative tasks.
- Supported positive patient experience by offering assistance with filling out health forms.
- Increased patient satisfaction by answering enquiries with empathy and professionalism.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
Education
High School Diploma -
Eben Donges High School
Cape Town 01.2025 - 12.2025
Skills
Front desk operations
Microsoft office
Medical office administration
Telephone etiquette
Pre-hospital care
Co-payment collection
Multitasking
Task prioritization
Time management
Problem-solving aptitude
Cash handling
Medical terminology
Medical billing and coding
Active listening
Additional Information
References available upon request
Timeline
High School Diploma -
Eben Donges High School
01.2025 - 12.2025
Medical Receptionist
SCP Radiology
11.2022 - Current
Patient Administrator
Morton & Partners Radiology
09.2014 - 10.2022
Receptionist
Netcare Blaauwberg Hospital
02.2012 - 09.2014
Medical Receptionist
Dr JWK Louw - Cardio Thoracic Surgeon
08.2007 - 02.2012
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