MERIUM MOTHAPO
Business Support Liaison
Honeypark
Summary
Experienced and results-driven Business Support Liaison with over 17 years of proven expertise in financial services, client relationship management, and operational support. Skilled in strategic planning, portfolio management and debt recovery. Demonstrated ability to lead client engagements, streamline processes, and manage CRM systems, reporting, and data with precision. Adept at managing payments and handover file processes while ensuring seamless internal and external communication. Now seeking a dynamic role where I can leverage my extensive experience to drive service excellence and operational efficiency.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Business Support Liaison
Alefbet Holdings (Shapiro Shaik Defries and Associates)
Cresta
06.2018 - Current
- Attend client take-on meetings and manage new client setups on the internal CRM system
- Ensuring client mapping is correct before file imports.
- Import handover and payment files accurately and timeously
- Manage own portfolios, identify and address pain points, provide solutions for business challenges and operational needs.
- Track client timelines and ensure files are received and processed as per SLAs.
- Reconcile invoices, Payments and Accounts to align with client records.
- Perform manual and system-based balance for alignment.
- Vet handback accounts and ensure correct processing across both internal and client systems
- Investigate discrepancies and ensure corrections are implemented.
- Manage internal and external queries, ensuring timely and accurate resolution.
- Maintain strong client relationships through regular meetings and strategic alignment.
- Monitor and report on performance metrics.
- Import retraction and balance files and safeguard against incorrect retractions.
- Deliver reports with a focus on accuracy, relevance, and deadlines.
- Support operations through proactive stakeholder communication.
- Serve as the primary point of contact, fostering strong relationships between internal teams and external partners.
Supervisor – QA & Debit Order Department
Alefbet Holdings (Shapiro Shaik Defries and Associates)
06.2014 - 05.2018
- Supervised QA processes and ensured call audits were performed regularly
- Delivered monthly reporting on debit order success/failure rates
- Monitored company debit orders and liaised with banks
- Trained and coached new and existing staff
- Provided support on debit order queries, updates, and disputes
- Assisted clients with audits, financial statements, and queries related to legal costs
- Handled credits, debits, and duplicate payment reconciliations
- Oversaw quality improvement initiatives and training on debit order efficiencies
- Reason for Leaving: Promotion
System Administrator – Debit Order Portfolio
Alefbet Holdings (Shapiro Shaik Defries and Associates)
03.2013 - 05.2014
- Processed NAEDO, ad hoc, and standard debit order files
- Amended rejected debit orders and updated incorrect banking details
- Designed and facilitated training for debit order processing
- Improved conversion and reduced unpaid ratios through analysis and corrective actions
- Liaised with Ops Managers on incentive schemes to improve debit order uptake
- Promoted debit orders as a payment method through education and support
- Reason for Leaving: Promotion
System Administrator – Debit Order Portfolio
JD Group – Collections Division
12.2009 - 02.2013
- Managed debit order processing and customer banking updates
- Responded to customer and contact centre queries
- Investigated and processed refunds and disputes
- Sold debit orders to cash customers to increase uptake
- Educated customers on debit order benefits and consequences of unpaid transactions
- Performed various ad hoc tasks to support business operations
Education
Higher Certificate - Accounting Science
UNISA
03.2022
Bcompt - Management Accounting
UNISA
08.2025
Certificate - Excel 202
EXCEL ACADEMY
01.2024
Certificate - Excel 303
EXCEL ACADEMY
01.2024
Certificate - call centre and Basic Computer skills
CORNERSTONE
01.2008
Grade 12 - undefined
SERUANE SECONDARY SCHOOL
01.2003
Skills
- Analytical Skills
- Communication skills
Strategic planning & execution skills
Data management skills
Presentation skills
Planning, organising and coordination skills
Portfolio management
Interpersonal and relationship Management skills
Problem solving skills
Leadership skills
Business operations support
CRM setup and Management
MS Excel proficiency
Custom
Pamela, Masilo, Head of campaigns and strategy, 084 378 3222, SSDA (ALEFBET)
Timeline
Business Support Liaison
Alefbet Holdings (Shapiro Shaik Defries and Associates)
06.2018 - Current
Supervisor – QA & Debit Order Department
Alefbet Holdings (Shapiro Shaik Defries and Associates)
06.2014 - 05.2018
System Administrator – Debit Order Portfolio
Alefbet Holdings (Shapiro Shaik Defries and Associates)
03.2013 - 05.2014
System Administrator – Debit Order Portfolio
JD Group – Collections Division
12.2009 - 02.2013
Certificate - Excel 202
EXCEL ACADEMY
Grade 12 - undefined
SERUANE SECONDARY SCHOOL
Higher Certificate - Accounting Science
UNISA
Bcompt - Management Accounting
UNISA
Certificate - Excel 303
EXCEL ACADEMY
Certificate - call centre and Basic Computer skills
CORNERSTONE
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