Hi, I’m
MERCY SISYA
INSURANCE MOTOR CLAIMS ADMINISTRATOR
Albertville, Johannesburg
Overview
35
years of professional experience
14
years of post-secondary education
1
Language
Work History
Anabella Packaging
Entrepreneur
08.2022 - 08.2024
Job overview
- Import and exports
- Sales and marketing
- Multilevel marketing
Lawcor Legal Insurance Company
Portfolio Claims Administrator
01.2020 - 03.2022
Job overview
- Supervising recovery department
- Full claims Recovery - best recovery was R10, 800 000 in one month
- Third Party Settlement
- Invoicing and Bookkeeping
- Administrative Duties
- Data capturing
- Negotiating claims settlement with clients
QI (QUALITITIVE INTELLIGENCE)
Office Administrator
01.2008 - 12.2020
Job overview
- Co-ordinating events, Focus Venue groups and workshops
- Hostessing
- Switchboard Control
- Purchasing
- Auditing
Lawcor Legal Insurance Company
Portfolio Claims Administrator
01.2005 - 12.2007
Job overview
- Details as above
- Supervising recovery department
- Full claims Recovery - best recovery was R10, 800 000 in one month
- Third Party Settlement
- Invoicing and Bookkeeping
- Administrative Duties
- Data capturing
- Negotiating claims settlement with clients
Chat Room
Workshop Co–ordinator / Bookkeeping
01.2002 - 09.2005
Job overview
- Marketing
- Coordinating and writing reports
- Bookkeeping and general administration
- Switchboard Control and Hostessing
Gold Fields Security Limited
DutiesFinance /Operations/Registry/Switchboard Departments
01.1997 - 11.2001
Job overview
- Finance duties
- Operations
- Registry
- Switch board operator
Luipaardsvlei Adult Literacy
Volunteer
01.1996 - 12.1996
Job overview
- Duties head of translation department and adult literacy
- Teaching of elderly and young adults
- Translating from Swahili into English and English into Swahili
Makini Universithy
DutiesTutor / Assistant Librarian
01.1992 - 01.1996
Job overview
- Assistant teacher
- Assistant Librarian
Freshafric Exporters Company, KENYA
DutiesSecretary and Field Officer
01.1991 - 08.1992
Job overview
- Secretarial duties
- Field officer
- Purchasing
- Office administrator
Focus Centre Bookshop
Duties Secretary, Sales & Marketing
01.1990 - 11.1990
Job overview
- Secretarial duties
- Sales & Marketing
Education
SOUTH AFRICA
IN – SERVICE TRAINING: Training in Collision Information Analysis for Claims Handlers
Training in Professional Telephone Skills
National Computer College (NICC)
01.1997 - 05.1997
Kenya Institute of Clearing
Forwarding & Documentation Training
Certificate
Achieved a certificate as a clerk
01.1991 - 05.1991
Kyeni Girls’ High
A’ Levels
01.1988 - 04.1989
University Overview
Points with 2 Principles
Nguviu Girls High School
01.1984 - 04.1987
University Overview
a division 11 of
St. Michael’s Primary School
01.1975 - 04.1983
University Overview
25 points of aggregate (A1, C1 and C)
Skills
Settlement Negotiation
Loss and Damage Claim Processing
Claims Auditing
Business administration
Documentation and control
Scheduling
Database administration
Bookkeeping
Additional Information
REFERENCES:
Lee Kotze - 082 852 7682
QI (Qualitative Intelligence) CEO
Mwila Chisonga - 073 125 0820
Lawcor Legal Insurance Supervisor
Cecilia Makina - 079 874 0864
Chat room Supervisor
Timeline
Entrepreneur
Anabella Packaging
08.2022 - 08.2024
Portfolio Claims Administrator
Lawcor Legal Insurance Company
01.2020 - 03.2022
Office Administrator
QI (QUALITITIVE INTELLIGENCE)
01.2008 - 12.2020
Portfolio Claims Administrator
Lawcor Legal Insurance Company
01.2005 - 12.2007
Workshop Co–ordinator / Bookkeeping
Chat Room
01.2002 - 09.2005
DutiesFinance /Operations/Registry/Switchboard Departments
Gold Fields Security Limited
01.1997 - 11.2001
National Computer College (NICC)
01.1997 - 05.1997
Volunteer
Luipaardsvlei Adult Literacy
01.1996 - 12.1996
DutiesTutor / Assistant Librarian
Makini Universithy
01.1992 - 01.1996
DutiesSecretary and Field Officer
Freshafric Exporters Company, KENYA
01.1991 - 08.1992
Kenya Institute of Clearing
Forwarding & Documentation Training
Certificate
Achieved a certificate as a clerk
01.1991 - 05.1991
Duties Secretary, Sales & Marketing
Focus Centre Bookshop
01.1990 - 11.1990
Kyeni Girls’ High
A’ Levels
01.1988 - 04.1989
Nguviu Girls High School
01.1984 - 04.1987
St. Michael’s Primary School
01.1975 - 04.1983
SOUTH AFRICA
IN – SERVICE TRAINING: Training in Collision Information Analysis for Claims Handlers
05.2007
Training in Professional Telephone Skills
05.1999