Hi, I’m
MERCY SISYA
INSURANCE MOTOR CLAIMS ADMINISTRATOR
Albertville, Johannesburg
Overview
35
years of professional experience
14
years of post-secondary education
1
Language
Work History
Anabella Packaging
Entrepreneur
08.2022 - 08.2024
Job overview
- Import and exports
- Sales and marketing
- Multilevel marketing
Lawcor Legal Insurance Company
Portfolio Claims Administrator
01.2020 - 03.2022
Job overview
- Supervising recovery department
- Full claims Recovery - best recovery was R10, 800 000 in one month
- Third Party Settlement
- Invoicing and Bookkeeping
- Administrative Duties
- Data capturing
- Negotiating claims settlement with clients
QI (QUALITITIVE INTELLIGENCE)
Office Administrator
01.2008 - 12.2020
Job overview
- Co-ordinating events, Focus Venue groups and workshops
- Hostessing
- Switchboard Control
- Purchasing
- Auditing
Lawcor Legal Insurance Company
Portfolio Claims Administrator
01.2005 - 12.2007
Job overview
- Details as above
- Supervising recovery department
- Full claims Recovery - best recovery was R10, 800 000 in one month
- Third Party Settlement
- Invoicing and Bookkeeping
- Administrative Duties
- Data capturing
- Negotiating claims settlement with clients
Chat Room
Workshop Co–ordinator / Bookkeeping
01.2002 - 09.2005
Job overview
- Marketing
- Coordinating and writing reports
- Bookkeeping and general administration
- Switchboard Control and Hostessing
Gold Fields Security Limited
DutiesFinance /Operations/Registry/Switchboard Departments
01.1997 - 11.2001
Job overview
- Finance duties
- Operations
- Registry
- Switch board operator
Luipaardsvlei Adult Literacy
Volunteer
01.1996 - 12.1996
Job overview
- Duties head of translation department and adult literacy
- Teaching of elderly and young adults
- Translating from Swahili into English and English into Swahili
Makini Universithy
DutiesTutor / Assistant Librarian
01.1992 - 01.1996
Job overview
- Assistant teacher
- Assistant Librarian
Freshafric Exporters Company, KENYA
DutiesSecretary and Field Officer
01.1991 - 08.1992
Job overview
- Secretarial duties
- Field officer
- Purchasing
- Office administrator
Focus Centre Bookshop
Duties Secretary, Sales & Marketing
01.1990 - 11.1990
Job overview
- Secretarial duties
- Sales & Marketing
Education
SOUTH AFRICA
IN – SERVICE TRAINING: Training in Collision Information Analysis for Claims Handlers
Training in Professional Telephone Skills
National Computer College (NICC)
01.1997 - 05.1997
Kenya Institute of Clearing
Forwarding & Documentation Training
Certificate
Achieved a certificate as a clerk
01.1991 - 05.1991
Kyeni Girls’ High
A’ Levels
01.1988 - 04.1989
University Overview
Points with 2 Principles
Nguviu Girls High School
01.1984 - 04.1987
University Overview
a division 11 of
St. Michael’s Primary School
01.1975 - 04.1983
University Overview
25 points of aggregate (A1, C1 and C)
Skills
Settlement Negotiation
Additional Information
REFERENCES:
Lee Kotze - 082 852 7682
QI (Qualitative Intelligence) CEO
Mwila Chisonga - 073 125 0820
Lawcor Legal Insurance Supervisor
Cecilia Makina - 079 874 0864
Chat room Supervisor
Timeline
Entrepreneur
Anabella Packaging
08.2022 - 08.2024
Portfolio Claims Administrator
Lawcor Legal Insurance Company
01.2020 - 03.2022
Office Administrator
QI (QUALITITIVE INTELLIGENCE)
01.2008 - 12.2020
Portfolio Claims Administrator
Lawcor Legal Insurance Company
01.2005 - 12.2007
Workshop Co–ordinator / Bookkeeping
Chat Room
01.2002 - 09.2005
DutiesFinance /Operations/Registry/Switchboard Departments
Gold Fields Security Limited
01.1997 - 11.2001
National Computer College (NICC)
01.1997 - 05.1997
Volunteer
Luipaardsvlei Adult Literacy
01.1996 - 12.1996
DutiesTutor / Assistant Librarian
Makini Universithy
01.1992 - 01.1996
DutiesSecretary and Field Officer
Freshafric Exporters Company, KENYA
01.1991 - 08.1992
Kenya Institute of Clearing
Forwarding & Documentation Training
Certificate
Achieved a certificate as a clerk
01.1991 - 05.1991
Duties Secretary, Sales & Marketing
Focus Centre Bookshop
01.1990 - 11.1990
Kyeni Girls’ High
A’ Levels
01.1988 - 04.1989
Nguviu Girls High School
01.1984 - 04.1987
St. Michael’s Primary School
01.1975 - 04.1983
SOUTH AFRICA
IN – SERVICE TRAINING: Training in Collision Information Analysis for Claims Handlers
05.2007
Training in Professional Telephone Skills
05.1999