MERCY SIBANDA
Germiston
Summary
I am a results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
Work History
Restaurant Supervisor
Goldreef City Casino-Billy G Restaurant
01.2019 - Current
- Overseeing daily restaurant operations
- Ensuring exceptional customer service and satisfaction
- Monitoring inventory levels
- Resolving customer complaints efficiently
- Collaborating with management to enhance service quality and drive sales growth
- Station Allocation for Waitrons
- Table Allocation for Guests
- End of Day Cash up
Hostess/F&B Administrator
Goldreef City Casino -Back Of The Moon
05.2014 - 10.2019
- Managed front of house operations
- Welcoming guests and providing exceptional customer service
- Organized seating arrangements to optimize flow and efficiency
- Handled reservations and waitlists
- Ensuring timely communication with guests
- Collaborated with dining staff to enhance overall guest experience
- Managing data in spreadsheet and reports
- Accounts management and invoice capturing
- Stock ordering
- Stock control
- Payroll and leave planner management
Waitress
Goldreef City Casino-Back Of The Moon Restaurant
03.2012 - 04.2014
- Provided exceptional customer service by greeting and serving guests
- Taking and processing orders accurately
- Ensuring timely delivery of food and beverage
- Maintained a clean and organized dining area
- Collaborated with kitchen staff to enhance the dining experience
Education
O'level -
Founders High School
01.2004
Skills
- Team leader
- Reservations management
- GAAP Operator
- Micros
- Ms Office user
- Outlook
- Word
- PowerPoint
- Strong typing
- Data entry
- Customer service
- Guest relations
- Service quality
- Team management
- Restaurant policies and procedures
- Reservation handling
Languages
English
Upper intermediate (B2)
Zulu
Intermediate (B1)
Ndebele
Upper intermediate (B2)
Shona
Intermediate (B1)
Xhosa
Intermediate (B1)
Timeline
Restaurant Supervisor
Goldreef City Casino-Billy G Restaurant
01.2019 - Current
Hostess/F&B Administrator
Goldreef City Casino -Back Of The Moon
05.2014 - 10.2019
Waitress
Goldreef City Casino-Back Of The Moon Restaurant
03.2012 - 04.2014
O'level -
Founders High School
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