Mercy Monyaki
Retail Branch Manager
Bloemfontein
Summary
Dynamic Branch Manager with a proven track record at Fair Price Furnitures, excelling in operations management and customer service. Expert in staff development and performance reviews, I implemented inventory systems that reduced shrinkage by 20%. Committed to fostering strong customer relationships and driving sales through strategic initiatives.
Overview
17
17
years of professional experience
Work History
Branch Manager
Fair Price Furnitures
07.2009 - Current
- Oversaw daily operations to ensure optimal customer service and store performance.
- Trained and mentored staff on sales techniques and product knowledge.
- Implemented inventory management systems to enhance stock accuracy and reduce shrinkage.
- Analyzed sales data to identify trends, informing strategic business decisions.
- Led team meetings focused on continuous improvement and operational efficiency initiatives.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
Education
High School Diploma - END User Computing
Supcom Computer College
Free State, Botshabelo 09.2009
Skills
Branch operations management
Customer service
Customer relationships
Excellent time management skills
Staff management
Performance reviews
Timeline
Branch Manager
Fair Price Furnitures
07.2009 - Current
High School Diploma - END User Computing
Supcom Computer College