Summary
Work History
Education
Skills
Languages
Timeline
Generic

Mercy Mazengula

4triton Way Phoenix Milnerton Capetown

Summary

Reliable Cafe Attendant with background in managing day-to-day operations of busy cafes. Skilled in maintaining clean, welcoming environments, handling cash transactions accurately and providing exceptional customer service. Demonstrated ability to engage customers, resolve complaints and foster repeat business through professional demeanor and strong communication skills. Previous work experience resulted in enhanced customer satisfaction levels and improved operational efficiency.

Hardworking and trustworthy individual seeking team-oriented environment. Adept in multitasking and maintaining grace and efficiency in high-pressure situations to serve customer needs, deliver exceptional service, and boost business revenues.

Work History

Shop Assistant

Fabulous Fish
Summerset West , Cape Town
04.2025 - Current
  • Completed daily tasks accurately and on-time to support shop needs.
  • Checked incoming orders and organized new stock.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Greeted customers entering store and offered assistance with requirements.

Education

High School Diploma -

UMAA INSTITUTE
Zimbabwe
11-2021

Skills

  • Cash handling
  • Food safety
  • Customer service
  • Point of sale operation
  • Menu knowledge
  • Time management
  • Conflict resolution
  • Team collaboration
  • Attention to detail

Languages

English
First Language
English
Advanced (C1)
C1

Timeline

High School Diploma -

UMAA INSTITUTE
Mercy Mazengula