Mercia Lange

• Managed day-to-day business operations.
• Developed and maintained strong relationships with Parents and Children.
• Coaching children from beginners to advanced children trampoline jumpers
• Coaching of classes
• All administration work e.g.: set up of programs, calendars and competition letters, ordering of club attire.
• In charge of club finances and invoicing
• Responsible to coach the children routines, new skills and to be the best they can be
• Various courses in gymnastics, tumbling and trampoline coaching and judging
• Gauteng North Coach for the National team from 2002 - 2023
• Gauteng Coach for the National team 2024 and 2025
• Coach part time Monday - Wednesday's from 15:00 - 19:00

• Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
• Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
• Led a team to achieve company goals and fostering a positive work environment.
• Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
• Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Increased team productivity by streamlining processes and implementing more efficient systems.
• Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
• Built relationships with customers and community to establish long-term business growth.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Site inspections and oversee 54 Clients on a weekly/monthly
• Monthly report high profile clients
• Sales of installation maintenance work and Quotations
• Root planning to “save fuel”
• Prepare schedules for sites and work according to a weekly/monthly schedules
• Oversee 166 Landscape Technicians, Machine Operators, Supervisors
• Recruitment of permanent and casual garden staff – contracts
• Monthly Staff registers
• Administration
• SHEQ Responsibilities

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• 17 Years’ Experience in Landscape Maintenance
• Site inspections and oversee 18 Clients on a weekly
• Audits per month
• Sales of installation maintenance work and Quotations
• Root planning to “save fuel”
• Prepare schedules for sites and work according to a weekly/monthly schedules
• Oversee 140 Landscape Technicians, Machine Operators, Supervisors and Site Manager
• Recruitment of permanent and casual garden staff – contracts
• Monthly Staff registers
• Monthly Risk registers
• Administration
• Debtors control
• SHEQ Responsibilities
• Budgets and cost saving
• Monthly GL and re-allocations
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Consulted customers to boost product sales and services.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

● Administration duties: e.g. invoicing, filing, paying of accounts, booking of accommodation of clients and monthly statements and invoices to clients.

● Worked on “Quick Trav” accounting software system

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Responded to telephone and in-person requests for information.

● Oversee existing and new clients in Pretoria, Rustenburg, Witbank and Middelburg Gauteng.

● Administration duties: e.g. Quotations and proposals.

● Client liaison, follow up with clients on a weekly basis. Cold calling and setting up appointments, sourcing leads on a daily basis.

• Transformed underperforming teams into productive, profitable teams.
• Developed and implemented strategies to improve customer service and increase sales.
• Mentored junior staff members, providing guidance on best practices and professional development opportunities.

● Site inspections, oversee top 22 Clients on a weekly basis and their sites in Pretoria.

● Sales of installation maintenance work and Quotations.

Recruitment of permanent and casual garden staff

Monthly staff registers. Weekly casual wages

• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Followed up with existing customers to provide additional support and address concerns.
• Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
• Maximized customer retention by resolving issues quickly.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
• Built relationships with customers and community to promote long term business growth.
• Negotiated prices, terms of sales and service agreements.
• Administration – preparing of quotations for indoor plants and exterior garden maintenance
• Installation of indoor plants (lighting conditions) and after sales care

• Fostered strong client relationships to ensure customer satisfaction and repeat business opportunities.
• Expanded market share with competitive analysis, identifying new business opportunities and potential clients.
• Streamlined divisional operations for increased efficiency through process improvement initiatives.
• Ensured compliance with company policies, industry regulations, and legal requirements throughout all divisional activities.
• Achieved financial targets through diligent budgeting, forecasting, and expense control measures.
• Reduced operational costs, identifying areas of inefficiency and implementing cost-saving measures.
• Enhanced team performance by implementing strategic management plans and setting clear objectives.
• Motivated employees to excel in their roles through regular performance evaluations, feedback sessions, and recognition programs.
• Controlled costs to keep business operating within budget and increase profits.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Managed and motivated employees to be productive and engaged in work.
• Improved safety procedures to create safe working conditions for workers.
• Cross-trained existing employees to maximize team agility and performance.
• Site inspections; oversee top 20 Clients on a weekly basis and in charge of 4 Area managers and their 160 sites/clients and staff. Client liaison.
• Sales of installation maintenance work and Quotations
• Root planning
• Recruitment of permanent and casual garden staff (oversee and in charge of garden staff members)
• Monthly staff registers
• Oversee 4 area managers cost centres for all their sites

• Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
• Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
• Resolved conflicts promptly to promote positive environment for customers.
• Oversaw budget planning, strategy development, community outreach for organization.
• Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
• Supervised various locations, enforcing high-quality standards of operation.
• Site inspections; oversee 45 Clients on a weekly basis and Client liaison
• Sales of installation maintenance work and Quotations
• Recruitment of permanent and casual garden staff (oversee and in charge of 180 garden staff members) and Monthly staff registers
• Oversee of 2 cost centres for all their sites

• Learned new materials, processes, and programs quickly.
• Attended training courses to build understanding of processes, techniques, and industry.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Supported departmental tasks to increase understanding of industry processes.
• Site inspections; oversee 25 Clients on a weekly basis and Client liaison
• Sales of installation maintenance work and Quotations
• Recruitment of permanent and casual garden staff (oversee and in charge of 120 garden staff members) and Monthly staff registers
• Oversee of 1 cost center with Area manager
• My highlight of was that I was promoted to Area manager in 6-month period. I had no prior knowledge of garden maintenance

• Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
• Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Attended monthly sales meetings and quarterly sales trainings.
• Met existing customers to review current services and expand sales opportunities.
• Administration – preparing of quotations for indoor plants and exterior garden maintenance, help with tender documents.
• Cold calling, canvassing.
• Keeping the relationship with existing clients.
• Installation of indoor plants and after sales consulting.