MENZI WONDERBOY NGUBANE
.
Cato Ridge
Summary
Highly focused and detail-oriented candidate with an exceptional record of client service in a revenue generating environment. Able to supervise multiple simultaneous projects or events with high efficiency and accuracy. Adept at working independently or in a diverse team.
Overview
9
9
years of professional experience
26
26
years of post-secondary education
Work History
Ticketing Sales Manager
uShaka Marine World
08.2022 - Current
- Maintains and compiles a daily record of ticketing transactions including but not limited to daily ticket sales
- Identify and implement new Ticketing revenue streams to boost the overall revenue of the organisation.
- Conceptualise cost effective integrated pricing solution
- Attended industry events and conventions to expain sales opportunities.
- Ensure that information is shared with staff timeously, through briefings and monthly meetings
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Ticketing Supervisor
uShaka Marine World
01.2019 - 07.2022
- Ensuring the ticketing team provide high quality service to our guests
- Preparing ticket office daily reports
- To ensure that ticket attendants have picked up, verified, and protected the security of the change fund
- Specify reports that need to be performed by ticket attendants on a routine and ad hoc basis
- Maintain daily records of business transactions including ticket sales, receipt deposits etc
- Monitor the level of sales activity of ticket attendants and make sure that cash pick-ups are prepared when alerted by the Point of Sale (POS) system
- Notify Security department if cash pick up needs to be performed
- Oversee and ensure the smooth operation of the point of sale for efficient service to our guests
- Audit the issuance of various ticket media to individual ticket attendants
- Approve and audit ticket attendants for voids, refunds, returns, and exchanges
- Handle guest compliments and concerns and forwards to Senior Management if you are unable to resolve to the guest's satisfaction
- Overseeing the ordering, sales and accounting of ticket stock
- Authorise processing of VIP's, complimentary admissions, and group sales transactions
- Coordinate ticket seller audits with Cash Control and assist in investigation of variances
- Preparing crew rostering in an effective and timeous manner
- Perform regular performance evaluations of ticket sales crew members as per company policy
- Ensuring the flow of queues and turnstile operations for entrance to the park
- Ensure that all operations relating to Ticketing are performed on a timely basis and completed daily
Sales and Marketing Officer
UShaka Marine World
01.2017 - 12.2018
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
- Negotiated contracts with key partners and suppliers, optimizing costs while maintaining quality standards.
- Increased sales revenue by developing and implementing strategic marketing plans and sales initiatives.
- Designed and executed email marketing campaigns that increased open rates, click-through rates, and lead generation.
- Collaborated with cross-functional teams for product launches, resulting in higher market penetration and brand awareness.
- Enhanced customer experience through regular feedback collection, identifying areas for improvement in product offerings or sales processes.
Ticketing Attendant
uShaka Marine World
01.2016 - 12.2017
- Ticket sales, upsell and offering first class customer service
- Giving guests information about the products offerings of the company
- Answering guest queries and complaints
- Balancing the reckons after the shift ends
- Safe cash handling and various media tickets and vouchers
Education
Bachelor of Arts - PD Management Science
Durban University of Technology
Durban, South Africa 04.2001 - Current
Bachelor of Art - Communication Science
University of South Africa
01.2017 - 12.2017
Senior Certificate - undefined
Zizamele Secondary School
01.2007 - 12.2007
Skills
- Excellent problem solver
- interpersonal communication skills
- written communication
- verbal communication
- Proficient in basic computer use
- Word
- PowerPoint
- Internet
- Deep knowledge of gateway gallaxy systems
- Excellent skills in analysing numbers
- doing projections using existing data
- Sales reporting
- Sales tracking
- Lead generation
- Market research
- New business development
- Product knowledge
- Vendor management
- Revenue forecasting
- Proposal development
Skill Sets
- Excellent problem solver with interpersonal communication skills both written and verbal.
- Proficient in basic computer use including Word, PowerPoint, Email and Internet.
- Deep knowledge of gateway galaxy systems.
- Excellent skills in analysing numbers and doing projections using existing data.
Academic Info
- BA Hons Integrated Organisational Communication, University of South Africa, 79%, In Progress
- Bachelor of Art in Communication Science, University of South Africa, 79%, 2017
- Senior Certificate, Zizamele Secondary School, 79%, 2007
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars 24/03/2025,Durban.
Timeline
Ticketing Sales Manager
uShaka Marine World
08.2022 - Current
Ticketing Supervisor
uShaka Marine World
01.2019 - 07.2022
Sales and Marketing Officer
UShaka Marine World
01.2017 - 12.2018
Bachelor of Art - Communication Science
University of South Africa
01.2017 - 12.2017
Ticketing Attendant
uShaka Marine World
01.2016 - 12.2017
Senior Certificate - undefined
Zizamele Secondary School
01.2007 - 12.2007
Bachelor of Arts - PD Management Science
Durban University of Technology
04.2001 - Current
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