Menzi Ngubane
Sales Specialist : Communications Strategist : Data Analysis
1445 Muthi Road, Cato Ridge
Summary
Highly focused and detail-oriented candidate with an exceptional record of client service in a revenue generating environment. Able to supervise multiple simultaneous projects or events with high efficiency and accuracy. Adept at working independently or in a diverse team.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
Acting Ticket Sales Manager
uShaka Marine World
Durban
10.2022 - Current
- Maintains and compiles daily record of ticketing transactions including but not limited to daily ticket sales
- Identify and implement new Ticketing revenue streams to meet monthly targets.
- Conceptualize cost effective integrated pricing solution for theme park.
- Ensure that information is shared with staff timeous, through briefings and monthly meetings
- Cultivated interpersonal skills by building positive relationships with other stakeholders who play role to achieve monthly revenue targets.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Implemented successful and effective peak season plan which managed to serve the influx of guests into the park.
- Managed to increase number of sales per day for over 10% due to new methods implemented.
Ticket Sales Supervisor
uShaka Marine World
Durban
01.2018 - 09.2022
- Ensuring ticketing team provide high quality service to guests
- Preparing ticket office daily reports
- To ensure that ticket attendants have picked up, verified, and protected security of change fund
- Specify reports that need to be performed by ticket attendants on routine and ad hoc basis
- Maintain daily records of business transactions including ticket sales, receipt deposits
- Monitor level of sales activity of ticket attendants and make sure that cash pick-ups are prepared when alerted by Point of Sale (POS) system
- Notify Security department if cash pick up needs to be performed
- Oversee and ensure smooth operation of point of sale for efficient service to guests
- Audit issuance of various ticket media to individual ticket attendants
- Approve and audit ticket attendants for voids, refunds, returns, and exchanges
- Handle guest compliments and concerns and forwards to Senior Management if are unable to resolve to guest’s satisfaction
- Overseeing ordering, sales and accounting of ticket stock
- Authorize processing of VIP’s, complimentary admissions, and group sales transactions
- Coordinate ticket seller audits with Cash Control and assist in investigation of variances
- Preparing crew rostering in effective and timeous manner
- Perform regular performance evaluations of ticket sales crew members as per company policy
- Ensuring flow of queues and turnstile operations for entrance to park
- Ensure that all operations relating to Ticketing are performed on timely basis and completed daily.
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Oversaw day-to-day communications with ticketing company and department leads and management of box office staff.
- Assisted ticketing department staff with handling of internal ticket allotments and allocations for events.
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
- Supervised team of 30 ticket agents during one of big event in Durban.
Sales and Marketing Officer
uShaka Marine World
Durban
01.2017 - 01.2018
- Evaluated market data to develop and create business strategies and marketing plans.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Utilized CRM software to track sales progression and communicate project needs.
- Managed sales promotions and marketing strategies on major social media sites.
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
- Managed production of leaflets, posters and newsletters.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Identify new leads or market to generate more revenue.
- Maintain and foster relationship with other stakeholders and existing customers to ensure continued business support.
- Through attending trade shows and exhibitions managed to increase bulk sales by 50%.
Ticket Sales Attendant
uShaka Marine World
01.2016 - 01.2017
- Ticket sales, upsell and offering first class customer service
- Giving guests information about products offerings of company
- Answering guest queries and complaints
- Balancing reckons after shift ends
- Safe cash handling
- Dealt with guest complains regarding offerings
- Increased number of sales done on single day by ticket agent
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Learned and adapted quickly to new technology and software applications
Education
B Com - Bachelor of Commerce in Law
University of South Africa
Durban, South Africa 01.2023 - Current
Bachelor of Art - Communication Science
University of South Africa
Durban, South Africa 01.2014 - 05.2017
Senior Certificate -
Zizamele Secondary School
Durban, South Africa 01.2003 - 12.2007
Skills
Skill Setsundefined
References
Sanele Cele.
Former Ticketing Manager.
uShaka Marine World.
084395-4996
Mbali Nene
Mentor Life Coach
Lisanene@gmail.com
081469-5290
Timeline
B Com - Bachelor of Commerce in Law
University of South Africa
01.2023 - Current
Acting Ticket Sales Manager
uShaka Marine World
10.2022 - Current
Ticket Sales Supervisor
uShaka Marine World
01.2018 - 09.2022
Sales and Marketing Officer
uShaka Marine World
01.2017 - 01.2018
Ticket Sales Attendant
uShaka Marine World
01.2016 - 01.2017
Bachelor of Art - Communication Science
University of South Africa
01.2014 - 05.2017
Senior Certificate -
Zizamele Secondary School
01.2003 - 12.2007
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