Menzi Ngubane
Sales Specialist : Communications Strategist : Data Analysis
1445 Muthi Road, Cato Ridge
Summary
Highly focused and detail-oriented candidate with an exceptional record of client service in a revenue generating environment. Able to supervise multiple simultaneous projects or events with high efficiency and accuracy. Adept at working independently or in a diverse team.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
Acting Ticket Sales Manager
uShaka Marine World
Durban
10.2022 - Current
- Maintains and compiles daily record of ticketing transactions including but not limited to daily ticket sales
- Identify and implement new Ticketing revenue streams to meet monthly targets.
- Conceptualize cost effective integrated pricing solution for theme park.
- Ensure that information is shared with staff timeous, through briefings and monthly meetings
- Cultivated interpersonal skills by building positive relationships with other stakeholders who play role to achieve monthly revenue targets.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Implemented successful and effective peak season plan which managed to serve the influx of guests into the park.
- Managed to increase number of sales per day for over 10% due to new methods implemented.
Ticket Sales Supervisor
uShaka Marine World
Durban
01.2018 - 09.2022
- Ensuring ticketing team provide high quality service to guests
- Preparing ticket office daily reports
- To ensure that ticket attendants have picked up, verified, and protected security of change fund
- Specify reports that need to be performed by ticket attendants on routine and ad hoc basis
- Maintain daily records of business transactions including ticket sales, receipt deposits
- Monitor level of sales activity of ticket attendants and make sure that cash pick-ups are prepared when alerted by Point of Sale (POS) system
- Notify Security department if cash pick up needs to be performed
- Oversee and ensure smooth operation of point of sale for efficient service to guests
- Audit issuance of various ticket media to individual ticket attendants
- Approve and audit ticket attendants for voids, refunds, returns, and exchanges
- Handle guest compliments and concerns and forwards to Senior Management if are unable to resolve to guest’s satisfaction
- Overseeing ordering, sales and accounting of ticket stock
- Authorize processing of VIP’s, complimentary admissions, and group sales transactions
- Coordinate ticket seller audits with Cash Control and assist in investigation of variances
- Preparing crew rostering in effective and timeous manner
- Perform regular performance evaluations of ticket sales crew members as per company policy
- Ensuring flow of queues and turnstile operations for entrance to park
- Ensure that all operations relating to Ticketing are performed on timely basis and completed daily.
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Oversaw day-to-day communications with ticketing company and department leads and management of box office staff.
- Assisted ticketing department staff with handling of internal ticket allotments and allocations for events.
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
- Supervised team of 30 ticket agents during one of big event in Durban.
Sales and Marketing Officer
uShaka Marine World
Durban
01.2017 - 01.2018
- Evaluated market data to develop and create business strategies and marketing plans.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Utilized CRM software to track sales progression and communicate project needs.
- Managed sales promotions and marketing strategies on major social media sites.
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
- Managed production of leaflets, posters and newsletters.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Identify new leads or market to generate more revenue.
- Maintain and foster relationship with other stakeholders and existing customers to ensure continued business support.
- Through attending trade shows and exhibitions managed to increase bulk sales by 50%.
Ticket Sales Attendant
uShaka Marine World
01.2016 - 01.2017
- Ticket sales, upsell and offering first class customer service
- Giving guests information about products offerings of company
- Answering guest queries and complaints
- Balancing reckons after shift ends
- Safe cash handling
- Dealt with guest complains regarding offerings
- Increased number of sales done on single day by ticket agent
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Learned and adapted quickly to new technology and software applications
Education
B Com - Bachelor of Commerce in Law
University of South Africa
Durban, South Africa 01.2023 - Current
Bachelor of Art - Communication Science
University of South Africa
Durban, South Africa 01.2014 - 05.2017
Senior Certificate -
Zizamele Secondary School
Durban, South Africa 01.2003 - 12.2007
Skills
Skill Sets
Excellent problem solver with interpersonal skills
Proficient in basic computer use including Microsoft Office
Excellent skills in analysing numbers and doingProjections using existing dataStrengthAbility to engage with people of different personalitiesTo create synergy in every environment
Progressive deep thinker with excellent analytical skillsPossessing a responsible attitude and also calm under pressure
Disciplined approach and effective communicator at all levels
Subcontracting management
Effective managerial techniques
Excellent managerial techniques
References
Sanele Cele.
Former Ticketing Manager.
uShaka Marine World.
084395-4996
Mbali Nene
Mentor Life Coach
Lisanene@gmail.com
081469-5290
Timeline
B Com - Bachelor of Commerce in Law
University of South Africa
01.2023 - Current
Acting Ticket Sales Manager
uShaka Marine World
10.2022 - Current
Ticket Sales Supervisor
uShaka Marine World
01.2018 - 09.2022
Sales and Marketing Officer
uShaka Marine World
01.2017 - 01.2018
Ticket Sales Attendant
uShaka Marine World
01.2016 - 01.2017
Bachelor of Art - Communication Science
University of South Africa
01.2014 - 05.2017
Senior Certificate -
Zizamele Secondary School
01.2003 - 12.2007