Menishia Gaynor Gaynor Swarts
Elsies River,South Africa
Summary
Detail-oriented professional with expertise in legal systems and compliance frameworks, including FAIS, TCF, and FICA. Utilises strong command of English grammar and legal terminology while ensuring confidentiality and professionalism. Manages time effectively to prioritise urgent tasks and deliver quality work under tight deadlines. Seeks to apply legal knowledge and skills within collaborative or independent environments.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Insurance Agent
ABSA Short-Term Insurance
Cape Town, Western Cape
2025.08 - 2026.05
- Started as an Insurance Agent, advising clients and managing policy documentation.
- Promoted to QA Manager & Admin, overseeing compliance checks (FAIS, TCF, FICA).
- Led quality assurance processes, ensuring adherence to regulatory standards.
- Coordinated administrative workflows and supported cross-functional teams.
Customer Service
Home Choice
Cape Town, Western Cape
2025.02 - 2025.07
- Delivered frontline customer service, resolving queries, and maintaining satisfaction.
- Promoted to QA role, monitoring service delivery, and improving customer experience.
- Developed reporting frameworks to track performance and compliance.
Financial Advisor
Sanlam
Cape Town, Western Cape
2024.01 - 2025.01
- Advised clients on financial products, tailored solutions to meet individual financial goals.
- Managed documentation, compliance records, and client files as Admin, ensuring accuracy and adherence to regulations.
- Streamlined operational processes through precise record-keeping and administrative support.
Education
Higher Certificate - Paralegal Practice
Boston City Campus
Paarl, Western CapeNVQ Level 4 - national certificate
Bella Vista High School
Ceres, Western CapeBachelor of Laws - undefined
Boston City Campus
Skills
- Software proficiency
- Legal process expertise
- Grammar and vocabulary
- Detail-oriented work
- Time management skills
- Insurance policy analysis
- Professional communication
- Teamwork and independence
- Always maintains confidentiality and professionalism
- Composed under pressure
- Compliance framework knowledge
Languages
Afrikaans
English
References
- P., Prins, Manager, 065 318 2911, Sanlam
- Charlie, B, Manager, 084 419 6465, Home Choice
- Simni, Q, Manager, 065 823 7371, MFA / Absa
Additional Note
I’m eager to learn and grow in any organization. I’m a quick learner who enjoys taking on new challenges and learning new systems. I’m open to training and new courses, and I always give my best to improve my skills and help the team succeed.
Certification
- Higher Certificate in Paralegal Practice – Boston City Campus (NQF Level 5)
- Sanlam Certificate – Internal Training & Compliance
- (no license attached)
Timeline
Insurance Agent
ABSA Short-Term Insurance
2025.08 - 2026.05
Customer Service
Home Choice
2025.02 - 2025.07
Financial Advisor
Sanlam
2024.01 - 2025.01
Bachelor of Laws - undefined
Boston City Campus
Higher Certificate - Paralegal Practice
Boston City Campus
NVQ Level 4 - national certificate
Bella Vista High School