Menisha Radine
Johannesburg
Summary
Dedicated, organized, and enthusiastic individual with a clear, logical mind and a practical approach to problem-solving. Strong drive to see tasks through to completion and thrive in collaborative team environments.
Overview
10
10
years of professional experience
Work History
Debt Collection
Nutun
09.2023 - Current
- Handled high-pressure situations with professionalism and composure, demonstrating resilience in overcoming challenges common within the debt collection industry.
- Assisted in training new team members on best practices for effective debt collection techniques and strategies.
- Reduced delinquent accounts by implementing effective debt collection strategies.
Customer Care Agent
CCI South Africa
07.2022 - 09.2023
- Campaigns worked under
- Health IQ/ Customer Care Agent
- Grubhub/Customer Care Specialist
- Reason for leaving: Campaign ended
Client Accounts Liaison / Sales
Isabella Garcia International
05.2019 - 08.2019
- Contacting and assisting clients with various account related problems and queries
- Contacting clients with problematic deliveries
- Introducing clients to new product extensions
- Calling clients before their skincare products are dispatched
- Other ad hoc calls and duties
- Pitching a 12-month skincare hamper to clients that responded to an advertisement on Facebook
- Reason for leaving: Contract ended
Cabin Attendant
Greyhound
11.2016 - 07.2017
- Prepping the coach
- Assisting with embarking and disembarking passengers
- Making the necessary announcements
- Selling of stock
- Serving hot beverages
- Cleaning the coach and completing all Document of the trip
- Reason for leaving: Contract ended
Customer Care Advisor
Conduent
06.2016 - 07.2016
- Customer care training
- Reason for leaving: contract ended
Intern
Incredible Tours and Travel
09.2015 - 09.2015
- Trip sheet completions
- Schedule drivers
- Submit booking confirmations
- Update Outsourced work
- Assist tour operators with tour preparations
- Responding to email requests and queries
Education
Travel and Tourism Management - undefined
IIE Rosebank College
01.2015
Matric - English, Afrikaans, Life Orientation, Mathematics Literacy, Economics, Tourism, Consumer studies
Florida Park High
01.2012
Skills
- Microsoft Word
- PowerPoint Presentation
- Excel
- Pastel
- Zendesk
Languages
English
Afrikaans
References
Noncebo, Tshabalala, 082 997 0766, Incredible Tours and Travel
Keith Rams, 083 710 6593, Nutun
Timeline
Debt Collection
Nutun
09.2023 - Current
Customer Care Agent
CCI South Africa
07.2022 - 09.2023
Client Accounts Liaison / Sales
Isabella Garcia International
05.2019 - 08.2019
Cabin Attendant
Greyhound
11.2016 - 07.2017
Customer Care Advisor
Conduent
06.2016 - 07.2016
Intern
Incredible Tours and Travel
09.2015 - 09.2015
Travel and Tourism Management - undefined
IIE Rosebank College
Matric - English, Afrikaans, Life Orientation, Mathematics Literacy, Economics, Tourism, Consumer studies
Florida Park High
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