Menice Ras
Pretoria, South Africa
Summary
Results-driven Marketing and Customer Service professional experienced in managing social media marketing, content creation, and online advertising to attract customers and generate leads. Achieved sales conversions through effective client communication and support, while ensuring product quality and presentation in meat preparation. Delivered attentive service in various settings, managing busy shifts and guest enquiries to foster positive experiences and repeat business.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Marketing Administrator
Jane Smit
Pretoria, South Africa, South Africa
01.2025 - Current
- Developed and evaluated marketing strategies aligned with company objectives and market trends.
- Created and posted marketing content to attract potential customers.
- Generated leads through online advertising and social media.
- Showcased auto parts to engage potential customers through targeted social media posts.
- Created sales strategies to promote advertising offerings and drive larger deals.
- Followed up with leads and converted enquiries into sales.
- Responded to customer enquiries and assisted with product requirements.
- Maintained customer communication through phone calls and WhatsApp.
- Promoted available stock and special offers to increase customer interest
- Supported sales team by managing quotes, orders, and administrative tasks.
Jokes Pub & Grille
Tian Harmse
Pretoria, South Africa, South Africa
03.2023 - 01.2024
- Prepared and served a variety of beverages, ensuring customer satisfaction and adherence to safety standards.
- Maintained excellent customer service while working efficiently in high-pressure environments.
- Processed cash and card transactions at the point of sale.
- Assisted with setting up and closing the bar for events.
- Identified and resolved issues by analysing information and implementing effective solutions.
Receptionist
Ansie Watkins
Lydenburg, South Africa
07.2022 - 03.2023
- Greeted visitors warmly, ensuring a professional first impression of the organisation.
- Welcomed guests and clients, creating a friendly and positive atmosphere.
- Maintained a tidy and welcoming reception area, upholding company cleanliness standards.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Labelled and priced meat products for display, enhancing customer purchasing decisions. pre-cut portions to encourage customer purchases.
- Utilised keen knowledge of butchery to debone, trim, tie, and grind meats, ensuring high-quality products.
- Priced meat and fish products for display in shops and direct customer sale.
- Received deliveries, checked goods against orders, and stored supplies correctly to maintain stock levels.
- Participated in training sessions to enhance butchery skills and knowledge of meat products.
- Prepared and displayed various cuts of meat to attract customers and boost sales.
- Prepared meats for packaging by ensuring proper presentation and hygiene standards. before packaging and dispatched finished items to clients.
Event Waitress
Wynand Malan
Lydenburg, South Africa
01.2022 - 06.2022
- Provided attentive service to guests at weddings and special events, ensuring a memorable experience.
- Delivered customer-focused service, showcasing a sincere, positive, and enthusiastic attitude towards each guest.
- Created a welcoming atmosphere by engaging in friendly conversations with guests, enhancing their overall dining experience.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Processed payments efficiently, handling cash, credit, and debit transactions with accuracy and security.
Education
Grade 11 - high school
High School Lydenburg
Lydenburg, MP01-2021
Skills
- Social media marketing
- Lead generation
- Online advertising
- Content creation
- Marketing and sales strategies
- Customer relationship management
- Client communication
- Customer service
- Microsoft Excel
- MS Office Suite
- Strong time management
- Decision making
- Team Leadership
- Product knowledge
Languages
Afrikaans
Advanced
C1
English
Advanced
C1
Interests
- Fitness and staying active
- Social media and marketing
- Learning new skills
- Creativity and design
Timeline
Marketing Administrator
Jane Smit
01.2025 - Current
Jokes Pub & Grille
Tian Harmse
03.2023 - 01.2024
Receptionist
Ansie Watkins
07.2022 - 03.2023
Event Waitress
Wynand Malan
01.2022 - 06.2022
Grade 11 - high school
High School Lydenburg