

Account manager having more than 9 years of experience in a variety of positions, including shift commander, emergency control room operator, account manager, and team leader, I have honed my great customer service, time management, and human resource management skills. I am skilled in financial administration, invoicing, Microsoft office, medical billing, and customer relations. I am pursuing a Bachelor of Commerce in Marketing Management and have completed a Higher Certificate in Online Education. I am a dependable team player committed to fostering loyalty and corporate progress; I am prepared to put in extra effort when needed.
• Proficient in anesthetic and surgical billing and knowledgeable in ICD10 codes, PMB codes, and Procedure codes
• Experienced in using medical billing software, including Elixir
• Instrumental in creating company policies and setting up Standard Operating procedures as a Team Leader at Mobile Theatre
• Managed a team of five billing specialists and one crediting controller
• Committed to maintaining excellence and taking on additional responsibilities beyond KPIs
• Trained in soft skills and customer onboarding for excellent customer service
• Dedicated to contributing to business growth.
• Duties included team management, invoicing clients, IT work, data capturing, accounting, crediting, communication with clients,
procurement of money and debt manageme
• Worked as an Emergency Control Room Operator at CAP Security from Feb 2016 to Jun 2018.
• Handled human affairs, logistics, and administrative work, and inter-mediated communications between clients and tactical
officers.
• Worked as a Shift Commander at CAP Security from Jul 2018 to March 2022.
• Worked multiple-hour ranges, including twelve-hour shifts and eight-hour shifts on weekdays and weekends.
• Managed under extreme pressure while achieving excellent results.
• Managed eight team members as a Shift Commander.
• Duties included logistics, general management, human resource management, operations creation, and training.
• Worked as a store clerk at Hyper Video on weekends while attending school full time.
• Learned the importance of time management in balancing my academic and work responsibilities.
• Gained experience in sales and marketing by promoting the store's products and services.
• Worked collaboratively with colleagues to ensure the smooth running of the store.
• Duties included stocking, customer relations and cash management
• Gained valuable experience in client service and financial management at a young age
• Developed skills in multitasking, problem-solving, and working in a fast-paced environment
• Learned the importance of work loyalty and teamwork
Marketing
Management and Leadership
PeopleProblem Solving
Customer Service
Microsoft office
Bookkeeping
Billing
Strategy
Policy creation
Time management
Resource management
Communication
Multitasking
Collaboration
Sales
• Team Leader Accomplishment: Strategic Planning and implementing of Standard Operating Procedures allowed me to
decrease the total amount of money owing to the company by R400 000.00 at the end of last year.