Account manager having more than 9 years of experience in a variety of positions, including shift commander, emergency control room operator, account manager, and team leader, I have honed my great customer service, time management, and human resource management skills. I am skilled in financial administration, invoicing, Microsoft office, medical billing, and customer relations. I am pursuing a Bachelor of Commerce in Marketing Management and have completed a Higher Certificate in Online Education. I am a dependable team player committed to fostering loyalty and corporate progress; I am prepared to put in extra effort when needed.
• Proficient in anesthetic and surgical billing and knowledgeable in ICD10 codes, PMB codes, and Procedure codes
• Experienced in using medical billing software, including Elixir
• Instrumental in creating company policies and setting up Standard Operating procedures as a Team Leader at Mobile Theatre
• Managed a team of five billing specialists and one crediting controller
• Committed to maintaining excellence and taking on additional responsibilities beyond KPIs
• Trained in soft skills and customer onboarding for excellent customer service
• Dedicated to contributing to business growth.
• Duties included team management, invoicing clients, IT work, data capturing, accounting, crediting, communication with clients,
procurement of money and debt manageme
• Worked as an Emergency Control Room Operator at CAP Security from Feb 2016 to Jun 2018.
• Handled human affairs, logistics, and administrative work, and inter-mediated communications between clients and tactical
officers.
• Worked as a Shift Commander at CAP Security from Jul 2018 to March 2022.
• Worked multiple-hour ranges, including twelve-hour shifts and eight-hour shifts on weekdays and weekends.
• Managed under extreme pressure while achieving excellent results.
• Managed eight team members as a Shift Commander.
• Duties included logistics, general management, human resource management, operations creation, and training.
• Worked as a store clerk at Hyper Video on weekends while attending school full time.
• Learned the importance of time management in balancing my academic and work responsibilities.
• Gained experience in sales and marketing by promoting the store's products and services.
• Worked collaboratively with colleagues to ensure the smooth running of the store.
• Duties included stocking, customer relations and cash management
• Gained valuable experience in client service and financial management at a young age
• Developed skills in multitasking, problem-solving, and working in a fast-paced environment
• Learned the importance of work loyalty and teamwork
Marketing
• Team Leader Accomplishment: Strategic Planning and implementing of Standard Operating Procedures allowed me to
decrease the total amount of money owing to the company by R400 000.00 at the end of last year.