Memory Shamimah Majora
Training Manager
Johannesburg
Summary
Dynamic Training Manager with a proven track record at SVA Training, enhancing workforce planning and staff development through innovative training solutions. Leveraged leadership training and exceptional customer service skills to improve employee retention rates significantly. Expert in aligning training with organizational goals, showcasing a blend of strategic oversight and interpersonal excellence.
Overview
15
15
years of professional experience
Work History
Training Manager
SVA Training
09.2014 - Current
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Contribute to the choosing of appropriate training methods and materials.
- Management of trainings for Massmart ( Game Stores and Builders Warehouse Stores)
- Contribute to the animation and facilitation of training workshops and sessions;
- Develop and maintain a database of Assessors and Facilitators for the office;
- Prepare training cost estimates and manage trainings’ budgets
- Manage all the logistics for the training sessions and support trainers in the delivery of training sessions through organization of necessary materials, facilities, equipment and refreshments;
- Assessment, Monitoring & Evaluation of trainings
- Maintain training attendance, rosters, records, and facilitator/attendee training materials;
- Sales and Marketing
- Administration
- Invoicing
- Debtors and Creditors
- Creating training schedules for all company and create reports on outcome of all training and maintain training records
- Create training schedules for all company departments, track and create reports on outcomes of all training and maintain training records for the company.
- Assist in editing the Risk Audits reports for clients
Personal Assistant
SVA Forensics
09.2012 - 09.2014
- Attended meetings, took notes and tracked action items.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and address customer questions and concerns to promote satisfaction and continued business.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Plan travel, including flights, accommodation and ground transportation
Receptionist
SVA Holdings
09.2009 - 09.2012
- Meeting and greeting clients.
- Booking meetings
- Arranging couriers.
- Keeping the reception area tidy.
- Answering and forwarding phone calls.
- Screening phone calls.
- Sorting and distributing post
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Business Management
2014
Business Management
01.2012
Skills
Leadership training
Timeline
Training Manager - SVA Training
09.2014 - Current
Personal Assistant - SVA Forensics
09.2012 - 09.2014
Receptionist - SVA Holdings
09.2009 - 09.2012
Rosebank College - , Business Management
SEESA - , Business Management
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